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“Had hoped for more..” 3 of 5 bubbles
Review of B-Lay Tong Phuket

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B-Lay Tong Phuket
Ranked #51 of 316 Hotels in Patong
Melbourne, Australia
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Had hoped for more..”
3 of 5 bubbles Reviewed 5 August 2013

We arrived at this B-Lay Tong with voucher of booking in hand yet they did not have our reservation! They admitted an error on their end, they had booked us in for some other date. So as they weren't prepared for us, we had to sit around and wait a while in the lobby for them to check us in. There were four of us with two room bookings. They upgrade two of us to a room on the 3rd floor of one building around the back, with a jacuzzi. The other two got upgraded to a different building with a suite. We were told this would be for one night. The next day, us with the jacuzzi (might I add - with brown stains!) were told we could stay in our room but our friends had to check out of theirs at 12pm then check into a room like ours at 2pm. No, we wouldn't get rooms next to each other. We hung around waiting for them to get a new room but at 3pm, still no room was ready! My friends were rather angry as our time was being wasted and they were upgraded to a presidential suite. Kind, but not great for us who are stuck on the other side of the hotel! I questioned how a room with a jacuzzi was an upgrade from the room we booked - pool access. We were told it was because the room was bigger. We were given a room eventually, of the same size, on the ground floor that had direct access to a semi-private pool. Very frustrated that there was so much mucking around and that we were so far away from our friends! We couldn't just simply dash across the hall to see them, we had to cross the grounds and into the lobby then up a couple of floors!
I like the funkiness of the art and furniture and thought it was amusing that you could just about purchase anything in the room. I was disappointed that a 5 star hotel doesn't provide DVD players in the rooms but I was given one upon request. I also requested a bottle opener (why wasn't there one in the room?).. one promptly came.. and left! They couldn't leave it with me. What am I suppose to do - call every time I want a bottle opened?
The pool is nice and has a swim up bar. Views onto the beach.
200baht tuk tuk/taxi ride to Banglar road. It's walkable but about 20-30mins one day and not so pleasant in the heat.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, 7 August 2013
Thank you for the feedback, and we apologize for not being able to meet your requests in a timely manner. We were glad to hear that you enjoyed our resort overall.

Wesley Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,003 reviews from our community

Traveller rating
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    309
    129
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    30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
New Zealand
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 August 2013

This place was a welcome change from the hustle and bustle of Phuket. Staff were truly welcoming upon our arrival all the way until we left again. The rooms were SPACIOUS, original and very comfortable. We had pretty views onto the lush gardens and lap pools of the hotel. We had a Jacuzzi on our deck but other rooms also have the option of access to their own private lap pools (not sure how much more they were). Comfy BIG beds a big bonus when you are travelling with kids.
There was a lovely infinity edge pool, complete with wet bar and a glass wall that allows you to look out into the reception area underwater! A very cool feature. Views from the pool were out onto the beach across the road. Unfortunately like everywhere in Phuket, the power lines obscure the view somewhat.
Free WiFi, breakfast buffet was pretty good (selection wasn't as big as other places we had been), I had a facial at the spa which was lovely, funky art on all the walls plus many other small touches make this hotel a worthwhile visit. We also got given several free drink vouchers upon check-in for the beehive bar/restaurant downstairs, this included DELICIOUS cocktails. What a lovely perk! This hotel is also a stones throw away from the well known Thai restaurant #9 that was voted as one of the best in Phuket.

Only thing I found a bit annoying is the maze of stairs & hallways we had to walk to get to our room since we happened to be on the other side of the hotel. Also although this is not unique to the B-lay Tong, the air-conditioner was pretty loud at night.

Room Tip: Ask for a room near the pool unless you are getting one with the lap pool.
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SavvyTravelNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, 7 August 2013
Thank you for sharing your experience, and we'll check to see what we can do for the air con noise.

Wesley Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fahaheel, Kuwait
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 July 2013

I thought this hotel was pretty decent. I was travelling with my family and I wanted to take them somewhere "cool" for a change. The overall cleanliness of this place was outstanding. The design of the hotel was sweet! Very modern and fun. The pool was awesome and the drinks were fun, new and very creative! Located right across the street from Patong beach and only a 5 minute Tuk Tuk ride to any nightlife you'd want. I highly suggest this hotel for anyone who doesn't like to be bombarded by a bunch of staff, who has a passion for artwork and modern architectural design.

Room Tip: I wouldn't upgrade to the pool room unless you're determined to use it. The private pools w...
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brandon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 28 July 2013

We stayed at B-Lay tong in Phuket at the begining of our family vacation in Thailand. What a place... cofortable, cozy, welcoming, simply excelent. the rooms, the service, the location, we liked everything. Most reccomended to whoever cooses Phuket for his island vacation. Great breakfast, free Wi-Fi, on the beach, who could ask fot more?

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank raanan_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, 7 August 2013
Great to hear about your stay! I will pass along your feedback to our team.

Wesley Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 July 2013

Like others say, this hotel is providing a cozy yet convenience for overall experience. I had a room connected to the lap pool next to my private terrace. I arrived there in late evening and found the hotel a bit dark from outside but once you get in you will just hit the warmth from reception staff, sorry can't remember her name. She escorted me to the room, a bit distace from main buidlng but very nice though. I asked her so many things as same as all travellor and i am sure she been replied those questions thousand time (or more than) however i could not even feel that i had bothered her as she was really happy to give me information as much as she can. Thank you for making my first day in Phuket delightful.
The room is very big :) really..with comfy red sofa, nice sound system TV, big big bathroom plus private terrace. Very good amenity especially in the bathroom. DVD player is available for those who found it too lazy to go out.
The restaurant in the night time has very good dish, especially Thais, must try!
The location, just like the other says, the best on Patong and surrounded by restaurant and convenience store.
I would definitely come back!

Room Tip: try the terrace with lap pool room! Even on the rainy day, you can just chill out on your private te...
See more room tips
  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anastasiainlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 17 July 2013

I have a very good and excellent stayed at B Lay Tong Hotel Phuket, everything is so nice and made our holidays so perfect. We booked a pool access room with free mini bar usaged every day. We started our day with the nice breakfast and evening we can have our free drink at the BHive and enjoying the nice Patong beach view. Thank you for making our holidays so memorable.

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EuniceCheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, 18 July 2013
And, thank you for staying with us. Its always great to hear that our efforts are bearing fruit.

Wesley Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about B-Lay Tong Phuket

Property: B-Lay Tong Phuket
Address: 198 Taveewong Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Business Hotel in Patong
#19 On the Beach Hotel in Patong
#19 Romantic Hotel in Patong
#19 Top resorts Hotel in Patong
#30 Spa Hotel in Patong
#30 Family Hotel in Patong
#37 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — B-Lay Tong Phuket 4.5*
Number of rooms: 123
Official Description (provided by the hotel):
Prime beach front location at the quiet north end of the world famous Patong Beach within close proximity of the busiest eateries, shops and bars. The resort's 123 rooms and suites have a feel which exudes modern playfulness and funky vibes mixed with Four Elements colors scheme. It offers spectacular sunset views from its 198 lobby bar which overlooks the white sandy beach and sparkling turquoise waters of the Andaman Sea. In addition, free Wi-Fi internet access is provided throughout the resort's guest rooms and public areas, just 40 minutes south of Phuket International Airport. ... more   less 
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Also Known As:
b-Lay Tong Phuket, Mgallery Hotel Patong
B-Lay Tong Phuket Patong

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