We arrived at this B-Lay Tong with voucher of booking in hand yet they did not have our reservation! They admitted an error on their end, they had booked us in for some other date. So as they weren't prepared for us, we had to sit around and wait a while in the lobby for them to check us in. There were four of us with two room bookings. They upgrade two of us to a room on the 3rd floor of one building around the back, with a jacuzzi. The other two got upgraded to a different building with a suite. We were told this would be for one night. The next day, us with the jacuzzi (might I add - with brown stains!) were told we could stay in our room but our friends had to check out of theirs at 12pm then check into a room like ours at 2pm. No, we wouldn't get rooms next to each other. We hung around waiting for them to get a new room but at 3pm, still no room was ready! My friends were rather angry as our time was being wasted and they were upgraded to a presidential suite. Kind, but not great for us who are stuck on the other side of the hotel! I questioned how a room with a jacuzzi was an upgrade from the room we booked - pool access. We were told it was because the room was bigger. We were given a room eventually, of the same size, on the ground floor that had direct access to a semi-private pool. Very frustrated that there was so much mucking around and that we were so far away from our friends! We couldn't just simply dash across the hall to see them, we had to cross the grounds and into the lobby then up a couple of floors!
I like the funkiness of the art and furniture and thought it was amusing that you could just about purchase anything in the room. I was disappointed that a 5 star hotel doesn't provide DVD players in the rooms but I was given one upon request. I also requested a bottle opener (why wasn't there one in the room?).. one promptly came.. and left! They couldn't leave it with me. What am I suppose to do - call every time I want a bottle opened?
The pool is nice and has a swim up bar. Views onto the beach.
200baht tuk tuk/taxi ride to Banglar road. It's walkable but about 20-30mins one day and not so pleasant in the heat.
- Official Description (provided by the hotel):
- Prime beach front location at the quiet north end of the world famous Patong Beach within close proximity of the busiest eateries, shops and bars. The resort's 123 rooms and suites have a feel which exudes modern playfulness and funky vibes mixed with Four Elements colors scheme. It offers spectacular sunset views from its 198 lobby bar which overlooks the white sandy beach and sparkling turquoise waters of the Andaman Sea. In addition, free Wi-Fi internet access is provided throughout the resort's guest rooms and public areas, just 40 minutes south of Phuket International Airport. ... more less
- Reservation Options:
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- Also Known As:
- b-Lay Tong Phuket, Mgallery Hotel Patong
- B-Lay Tong Phuket Patong