Overall our stay was mixed.
We went through a scoopon deal.
1- we were guaranteed a water view grand deluxe( we were given a grand deluxe no water views) we complained but were not able to swap to the better room for 3 nights. Once swapped view was better.
2- air conditioning leaks once you turn it off (this happened in both rooms, even after we have swapped).
3- we walked into our room late at night and our jacuzzi was making a very loud - we called reception who sent someone up. It took 3 people to fix it and was very loud for a long time.
4- our TV never worked It was always fuzzy once we complained they took the TV ad fixed it( it was better for about 3 hours, then stopped working again).
5- in our scoopon deal we were guaranteed 30 min massage daily. It's impossible to get Into the spa - they never answer their phone or if they do can only get one person in for a massage not two. This was very dissapointing.
6- certain staff were careless and rude and I felt like after everything that had happened they shouldn't have been.
7- overall we were noticeably treated differently through having a scoopon.I cannot fault the rooms they were lovely.
- Official Description (provided by the hotel):
- Prime beach front location at the quiet north end of the world famous Patong Beach within close proximity of the busiest eateries, shops and bars. The resort's 123 rooms and suites have a feel which exudes modern playfulness and funky vibes mixed with Four Elements colors scheme. It offers spectacular sunset views from its 198 lobby bar which overlooks the white sandy beach and sparkling turquoise waters of the Andaman Sea. In addition, free Wi-Fi internet access is provided throughout the resort's guest rooms and public areas, just 40 minutes south of Phuket International Airport. ... more less
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- Also Known As:
- b-Lay Tong Phuket, Mgallery Hotel Patong
- B-Lay Tong Phuket Patong