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B-Lay Tong Phuket
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Reviews (1,052)
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All reviewsacross the roadpatong beachjacuzzi on the balconybangla roadquiet endpool bardeluxe roompool accessmain pooltuk tukamazing poolnight lifemin walkthe hustle and bustlehivephuketminibar
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Reviewed 30 August 2014 via mobile

10 minutes walk from the hotel to main street so you can relax.
Fresh juice made by staff on the spot at breakfast was very good. Changing hot food everyday was excellent. I already miss B Lay tong M Gallery breakfast.
Staff at the swimming pool was very humorous and made guest happy.
Slow wifi in the room was a little issue for me.
Will visit there again with my family

Stayed: August 2014, travelled with friends
2  Thank yeonsoons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this reviewResponded 3 September 2014

Dear Yeonsoons,
Thank you for your feedback. It was a pleasure to serve you and your family and we hope to see you all again soon.
Best regards,
Mathieu Lacabanne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

After visiting Thailand / Phuket for the past 17 years - we have now found the " BEST " hotel in Phuket namely the B - Lay Tong hotel .

This hotel must have the best trained staff that we have ever experienced in all the years that we have been visiting Thailand . They are well trained , highest level of customer service in all areas - especially the main Restaurant - called ' B Hive Gallery & Restaurant ' . The F& B Manager ( Yoong ) is an asset to any organization - exceptional host , well spoken , always smiling , and will go the " extra mile " to ensure that her guest are After visiting Thailand / Phuket for the past 17 years - we have now found the " BEST " hotel in Phuket namely the B - Lay Tong hotel .

This hotel must have the best trained staff that we have ever experienced in all the years that we have been visiting Thailand . They are well trained , highest level of customer service in all areas - especially the main Restaurant - called ' B Hive Gallery & Restaurant ' . The manageress ( Yoong ) is an asset to any organization - exceptional host , well spoken , always smiling , and will go the " extra mile " to ensure that her guest are happy at all times . The service staff in the restaurant offer above average service and we feel that we must included their names - Lee , Chris , Dum , Boy , Mai ,Aou and many more !

As a result of the above - we have extended our stay with additional 28 days . The General Manager Mr Mathieu Lacabanne was there to meet up when we arrived and have been seen throughout the hotel on a daily basis - greeting all the guests ( which is seldom seen ) now a days .

This must be the most memorable holiday that we have ever experienced in the 30 years of traveling - it is people such as mentioned above that make a business successful ,and wanting to come back .

Congratulations Matheiu , you have exceeded all our expectations ! Keep up the good work !

Rudi & Michael

Room Tip: All room are beautiful decorated and have sea views . The main suits are 5 *
  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank RUDI T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this reviewResponded 3 September 2014

Dear RUDI T,
All the team was moved by your delightful review and would like to thank you warmly.
This certainly motivates us all to keep up the good work.
It is our pleasure to serve you and our goal to make your stay with us the most memorable one.
Best regards,
Mathieu Lacabanne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

We spent a week at B-Lay tong hotel for our honeymoon. My Dad
booked the accommodation through Scoopoun as he was
told its monsoon season and that is why this deal was available.
He called up the hotel first and told them that we would only be staying
5 nights instead of 7 which the deal offers. They said as we
are honeymooners they will do a complimentary offer and upgrade our room which
they did not. When we got there I complained and the
blue eyed European woman in administration was cold, unhelpful
and arrogant. I let it go though. The hotel picked us up
in a old bus but i gave him a tip anyway.
The complimentary gift for the honeymoon was just
a plate with chocolate smeared on it and like a few baby finger
fruits that you can't even eat. The bed was covered in red petals
shaped as a love heart. The room was very basic, but had a good
view of the mountain, pool and beach if you turn your head
opposite direction. The tv wouldn't work, the shower door wouldn't
shut, the radio clock kept turning on by itself and the sink
was clogged. I let all of this go as its my honeymoon and didn't
want to ruin it. The staff were all smiles, but there english
was appalling. DO NOT purchase scoupon as you get treated as
a 3rd class guest and your food menu is a plastic laminated
white sheet you get in grade school. Which is only half the
real menu in choice. VERY EMBARRASSING. The meals were small
and very tasteless but we ate them anyway because the food
in phuket is shocking. On our last night we got food poisoning
from the cheese burgers at the restaurant which taste incredible
but lack health standards as we were pooping and vomiting all night and
we are sure we got it at the hotel restaurant because we ate nowhere else
that day or week!!! I spoke to Mathieu Lacabanne the Hotel manager about
the problem in a very polite manner and did not request anything from him
even though we missed the Fantasia show that night which I paid 118 bucks for.
I gave him the tickets for free to give to anyone in the hotel. He was helpful
with advice about seeking medical help but
offered us nothing except to send up some soup and rice for my wife. They sent the soup but
didn't even send the rice!!!!!! Mathieu Lacabanne is a nice and charming guy though and if I didn't take his advice my Wife would of been sick on our journey home but she wasn't as I went and bought 5 different medications to help with the food poisoning.
My honeymoon was ruined from the start and its my mission to tell people about this hotel and Scoupon if anyone ever even mentions Phuket or Blaytong on facebook or word of mouth. Thankyou BlayTong for such a horrible memory that I have to cherish for the rest of my life.
P.S the cleaners were good, the gym sucks, and the artwork is tacky, and I'm a artist/graphic designer by the way.

Room Tip: Do not stay in the deluxe rooms. They are small and cheaply designed.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
11  Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this reviewResponded 3 September 2014

Dear Sam H,
Thank you for your review.
It is with sincere regret that we note your dissatisfaction with our services and facilities and I would like to sincerely apologize for the inconvenience caused.
The experience you described causes us deep concern. It certainly does not represent the quality of standards we strive for nor the last travelers reviews. A lot of those reviews were written by guests who booked through Scoopon as well.
We will do our utmost to avoid such feelings from our guests and I sincerely hope that this experience will not impair your confidence in the MGallery network.
Best regards,
Mathieu Lacabanne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

We booked this hotel through a Wotif Mystery deal. Not that big a mystery with some details of the hotels main website listed in the description so a quick check of Google gave it away before we booked at a really good rate.

Location is straight across from the beach but about 10 minutes walk from Bangla Road, so is well located for a quiet stay within walking distance of all the action.

Rooms were nice. Artwork was great all through the hotel. Pool is amazing and we ate at the breakfast and dinner.

The only small concerns we had was the brochure in the room advising of limo services being available but we were not able to book them. Seemed a little weird. Take the brochures out of the room if you're not offering the service. WIFI is woeful and drops out constantly or fluctuates between 1-2 bars. Only small things to pick on but we would definitely be back again.

Stayed: August 2014, travelled as a couple
1  Thank Owen1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this reviewResponded 3 September 2014

Dear Owen1174,
Thank you so much for your nice review.
We are very happy that you enjoyed your stay and would like to apologize for the misunderstanding regarding Limo services. We do offer the service, it can be booked at the reception or via the travel desk.
We are looking forward to welcoming you back again soon.
Best regards,
Mathieu Lacabanne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

This modern resort hotel is at the quiet northern tip of Patong Beach.
I stay regularly when on business in Phuket. The staff are well trained and behave to my highest level of satisfaction. Rooms are impeccably clean and the beds most comfortable. The Chef is a great guy always prepared to do the bit extra to make the meal better than marvelous.
Patong can be most noisy so many visitors stay at resorts away from the beach. But this means waiting for taxis and sometimes the driver asks for more baht than what is fair. Because B-Lay Tong is at the northern tip, it is away from the noise but still within 15 minutes walk of the action or, if lazy, pay the fixed 200 baht for a taxi ride.
Highly recommended.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this reviewResponded 26 August 2014

Dear Robert G,
Thank you so much for your delightful review.
I have passed your comments to the team and we are looking forward to welcoming you back soon.
Best regards,
Mathieu Lacabanne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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