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Nap Patong
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Reviews (1,809)
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811 - 816 of 1,809 reviews
Reviewed 1 January 2014 via mobile

Lovely new decor and really nice n clean pool - hard to resist.

Rooms are nice n new with comfy beds but hard pillows.

Good location.

Customer service is pretty bad. Although they offer very reasonably priced taxis, the concierge lady was not helpful at all. She's so lazy and didn't want to do anything. All the staff spoke english.

Housekeeping wasn't great, we had to keep asking for towels as they sometimes wouldn't provide clean towels.

Restaurant is not bad.

Room service food is horrible n often inedible. Really bad.

Stayed: January 2014, travelled with friends
4  Thank LegitCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 2 January 2014

Dear Value guest

Thank you very much for your valuable time to post your review on Tripadvisor. We appreciated for your kind feed back of your stay experience. I was very concerned to read your comments about service standard during your stay . Your comment is very important feed back to improve the standard of service. Please accept my sincere apology for the inconvenience cased to your. The concern manager has been asked to review the situation to take appropriate serious action.
Once again, thank you very much for bringing this matter to our attention. If anything we can do to add to the comfort of your next visit. Please do not hesitate to contact me directly by email hotelmgr@thenappatong.com

With my best regards

Panya W.

Hotel Manager
Nap Patong Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

Best Location ,In the heart of patong.
Very well designed lobby and restaurant.
Large rooms with good view.
Nice swimming pool but unfortunately didnt have time to use.
Breakfast limited but good.
Staff a little slow to respond.
Very helpful tour desk information.
Bathroom lighting wasn't enough at all.

Room Tip: All the rooms: pool view and large.
  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Hesam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 2 January 2014

Dear Hesam H.

Thank you very much for posting your review on Tripadvisor. It's very nice to hear that you had a great time during your stay at Nap Patong. Your value comment about service staff is very important feed back to continue improve our standard of service. Looking forward to welcome back to Nap Patong again.

Best Regards
Panya W.
Hotel Manager
Nap Patong Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

We came here to enjoy the beach town of Patong! But it rained the entire time we were there! Nontheless, the hotel was close-by a lot of places, so it was easy to still enjoy a lot of our time there.

Cleanliness: Absolutely amazing. Very neat, very clean hotel.
Staff: Whatever help you needed, just asked. They were knowledgeable and extremely polite.
Surrounding area: Very nice, felt very safe walking around there. About two blocks from the actual beach and about 5-6 blocks from all the shops.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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4  Thank sanojmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 2 January 2014

Dear Sanojmon

Thanks for your kind review on the Tripadvisor, we appreciated for the nice review about hotel location and service staff. I did shared your comments with our team.
Once again thank you very much for your support and hope to welcome back to Nap Patong again in the future.

Best Regards

Panya W.
Hotel manager
Nap Patong Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

I like the extras. Their fridge is restocked free each day. Not beer, but two free Coke, two Sprite, two soda water and four regular water. Nice touch. Impressive.
The hotel is 200m from Patong beach so excellent location. And it's the central part of the beach.
I paid $100 for a room and thought it was good value. It included breakfast at the next-door sister hotel Nap. Wifi doesn't work there nor does it at the Nap pool.
Nice buffet breakfast and pool, however.
Bought DVD of the James Bond movie Man with the Golden Gun after doing the much-advised James Bond Island tour. The DVD player didn't work so I called reception. Soon, someone turned up to alter my DVD player, which wasn't usable. It's bad that it wasn't usable but I was impressed at how fast they rectified the situation.
View from room is non-existent but it is a big balcony. Overall, a great choice.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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1  Thank Glen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

Perfect from the time we arrived. Front end staff, cleaning staff, restaurant staff were all professional, courteous and extremely hard working. The staff were even concerned when we met up with a tour guide at the hotel that we were ok and did we know the people. wow! Our rooms were gorgeous and so spacious. Lovely view on the pool and mountains. Breakfast was delicious and loved the cooked to order omelette each day. Loved the water fall at breakfast time, so soothing and cleverly covering the breakfast noise. Very modern and elegant too. Attention to detail from the decor, landscaping and surroundings. Each day returned with a happy sigh. The pool was fresh and always empty. Lots of free chairs after a chaotic day at the beach. Happy hour was great. Pool tables were fun. All clientele there were quiet and relaxed. We enjoyed the promotion deal on the website which included an amazing massage at their spa for all our family. Our teens loved it too! My only questions is what is the oil they use in the bathrooms??? It smells out of this world. Thank you Nap Patong, we will definitely recommend and return one day.

Room Tip: All rooms seem amazing.
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank beanthereoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this reviewResponded 31 December 2013

Dear Value guest

Thank you very much for your valuable time to post your review on the Tripadvisor.
We appreciated for your nice review about Nap Patong Phuket and very kind of you to recommend our hotel. Your review motivates us to continuously provide the high standard of service.
Kindly note the bathroom amenities production which we set up in the room is organic production that is using at Nap Patong only .
Once again thank you very much for your support and waiting to welcome back to Nap Patong again in the future.

With my best regards

Panya W.
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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