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“A nice stay, but not perfect”
Review of Nap Patong

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Nap Patong
Ranked #8 of 322 Hotels in Patong
Certificate of Excellence
Shanghai
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A nice stay, but not perfect”
Reviewed 4 June 2014

I only had a short stay in this hotel but it was a nice one. quiet place but very close to the beach and all other places. bed was comfortable, staff were nice too.

Two small things not so perfect: I booked the pick up service from the hotel but they didn't come...saying some mistake in the system so we had to take a taxi after waiting for them for 20 mins in the mid night...after all they have upgraded our room into pool access room. Also, the eletricity was out for the first day when we stay until 6PM.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helenfofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 4 June 2014
Dear Helenfofan

Greeting from Nap Patong thank you very much for the feed back of your stay experience on Tripadvisor. We appreciated for staying with us during your recently trip to Phuket. I am very concern to read your comment about transfer to the airport did not on time. The concern manager has been asked to review the situation to take appropriate serious action. please accept our sincere apology for the inconvenience caused to your. Looking forward to welcome you back to Nap Patong again.

Best regards

Panya W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
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  • Thai first
  • Turkish first
  • Any
English first
Melbourne, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2014

We had a great 7 days at the Nap. The hotel staff were very friendly and helpful and the location of the hotel is great. Close to the beach and a short 10-15min stroll to the nightlife and shopping centre. There are massage businesses, motorbike hire and convenience stores right on the hotel's doorstep and the pool is a good place to relax. Happy hour is also fun with the bar staff mixing great cocktails. We would definitely make a return visit to this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 2 June 2014
Dear Ian N

Thank you very much for your nice comment on Tripadvisor. We appreciated for staying with us for 7 days. It is most pleasure to hear you were happy with our service and hotel location. We are looking forward to welcome back to Nap Patong again.

Best regards

Panya W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2014

Excellent service. Excellent location just a few steps from Patong Beach. Beautiful room. Great pool. And the bar and restaurant were perfect. Highest recommendations for staying in Patong. The staff was more than helpful with any questions, helping us to arrange tours, and just being nice.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank littlesam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 29 May 2014
Dear Little Sam1

Greeting from Nap Patong, thank you very much for staying with us and sharing your stay experience on Tripadvisor. It is our most pleasure to hear that you were happy with our service and hotel location. Hopefully to welcome you back to Nap Patong again .

Best regards

Panya W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014 via mobile

Just had 9 days at The Nap at the Western End of Patong.
The location is fantastic. along with provided breakfasts, excellent staff and pool, we really recommend this place. Value for money too. We will return.
It's close to shopping, beach, restaurants, bars, massages and laundry services.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 28 May 2014
Dear Helen W

Thank you very much for 9 days spending at Nap Patong during your holiday. We appreciated for posting your positive comment on Tripadvisor. It is very nice to hear that you were happy with hotel service and location. Should you need future assistance please contact me on email
hotelmgr@thenappatong.com
With my best regards

Panya W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2014 via mobile

Room was ok I was expecting it to be in better shape as the pics show it's a new hotel, but it was a little worn out.
Food at breakfast was terrible. I didn't eat much, don't bother paying for the breakfast plenty of places to go near by.
Best to rent a motorbike to get to the prime areas as the walk is a bit far from the night life.
Overall I was happy but it's a 4 star at best according to Canadian standards.

Stayed May 2014, travelled solo
Helpful?
Thank Ahmed L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 28 May 2014
Dear Ahmed L

Thank you very much for your kind sharing stay experience on tripadvisor. Your value comment is important feed back to improve our standard of service. Looking forward to welcome back in the future.

Best regards

Panya W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 May 2014

Previously I've stayed at their sister property (The Sea) before. The experience over there was good and so I've decided to give (The Nap) a try. At the start of my 4d3n trip there was already some hiccups. Airport transfer was no where to be seen when I reached. Had to call the hotel twice and wait around 20min before someone came. Upon reaching the hotel, served with a cooling welcome drink and was told that I could check in at 10.20am. When it was about time, i was told that the room door is spoil and I could only check in between 1 to 2pm. With all do respect, I'm not sure if the room door is really spoil or the hotel don't have any early check in privilege and thus they came up with any excuse just to delay our check in. After me and my partner manage to check into the room at 2pm I remembered that in my hotel package there was a free massage given to us and prior to arrival I did send an email and told them to book a slot for me at 4.30pm on arrival date and there was conformation given to me as well as the email was circulate to the spa department. To my horror when I arrive at the spa there was no reservation done at all and the timing I was suppose to book is taken. Was so mad that I spoke with the duty manager in charge named "run" Whats the use of circulating email if email is not being read at all. In a panic but calm voice "run" apologize and he also claim that he will discuss with the management to provide some service recovery. My First day just get ruin badly. Did not have much hope for the hotel but the staff over there saved it. They were friendly and cheerful. As for me and my partner spend the rest of the days at the hotel spa as my partner love the spa massage so much. We did spa every single day expect for the first day. Upon checking out, I saw "run" but he did not mention anything about the "service recovery" anymore and so do I since I'm about to go to the airport. I just hope that the management can improve in service recovery issues especially if you promise something but did not do anything about it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K3nSim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 23 May 2014
Dear K3nSim

It is a pleasure to have you stay with us at Nap Patong. Please accept our sincere apologies for the inconvenience caused to your regarding spa reservation which you booked prior to arriving. We simply failed to deliver the service you rightly expected. Please be ensured that this situation is irregular.

As Nap Patong we take all complaints very seriously. We try to maintain only the highest standards of service. This incident has been taken a serious discussion with the concern manager for immediate action in order to investigate this incident.

Your comment is very important feed back to continue improve our standard of service. We hope that this experience will not tarnish your impression of Nap Patong. Should you require any further assistance, please do not hesitate to contact me on email hotelmgr@thenappatong.com.

Best regards

Panya W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 May 2014

I cannot understand the logic of anyone whinning about this resort.I am going again on June (my 3rd stay with NAP). This resort is fairly new, the staff might not understand full english but tried to and they are always smiling and greeting guest. The breakfast was great, the resturant was beautifully decorated (to me). The whole resort is clean, so are the rooms. I always upgrade to daydream room, i love the toilet, smells good and romantic with the dim lightings (saw some comment about dim lights @ the resort which i deemed GREAT).

The only downside is that you probably need to walk alot to bangla road which i think its pretty far for me (its about 20mins walk) but we rented a bike so its not a major issue. Theres 2 massage parlor across the street prob 5-8mins walks which prob cost like USD16). I also do not like the dim lights along the alley esp when tourist like us have to passed through to get to the hotel; apprently i dont think its safe. I got disturbed by a couple of drunk white guys but overall its really a great resort.

I cannot wait to visit nap again next month:)

Room Tip: I love daydream room, its cheap and amazingly romantic
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank starshar85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheNapPatong, General Manager at Nap Patong, responded to this review, 21 May 2014
Dear starshar85

Thank you very much for your kind take time to post on Tripadvisor. We appreciated for your thirst stay at Nap Patong. We are more than happy to hear that you were happy with our service and product and had a great time here with us. For future assistance please do not hesitate to contact me on email: hotelmgr@thenappatong.com and looking forward to welcome back again.

Best regards

Panya W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nap Patong

Property: Nap Patong
Address: 5 / 55 Haad Patong Rd. | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Romantic Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Spa Hotel in Patong
#7 Luxury Hotel in Patong
#10 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Nap Patong 4*
Number of rooms: 136
Official Description (provided by the hotel):
The ultimate HIP HOTEL is just a short stroll to the bustling capital of Phuket’s nightlife, while tucked away in the heart of Patong Beach. Delivering a balance of calm, style and uncompromising quality, The Nap is a chic haven for those in search of a holiday to remember. ... more   less 
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Also Known As:
The Nap Patong Hotel Patong
Nap Patong Phuket

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