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“Bad experience!!”
Review of The Bay Cliff

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The Bay Cliff
Ranked #147 of 405 Patong B&B and Inns
Jessheim, Norway
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Bad experience!!”
Reviewed 18 January 2014

Bad service, no elevator to the top floor suite, labyrinth to the breakfast in another resort, toilet didn`t work properly and the bedroom lights in one of the bedrooms was not possible to turn of!!
We also got a cold shower when we arrived to the hotel after 20 hours of traveling. The lady in the reception told us that it was not possible to have constantly hot water, so they could not fix this.. Hot`n COLD showers for 4 days!!

exept from this.. the suite on the top floor was beautiful and we had a nice view over Patong City, to bad that it took a while to walk all the stairs to come up there (good exercise many times a day)!

If you are going to stay at this hotel, we would really like to recomend you to eat at the resturant across the main road (small bamboo huts by the water, 3 min walking from the hotel). The food there was great and the staff so cute.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Remme2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Thai first
  • Any
English first
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 September 2013 via mobile

I stayed for the second time now here and am still satisfied. We stayed at the 3 bedroom appt and must say that was a great experience. Everything we needed, friendly staff. Private pool , great view, privacy. No complaints.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belgiumbeers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 August 2013

I really enjoy my stay at Bay Cliff, with reasonable price, very quiet environment. The room was quite clean and comfortable! The staff was quite friendly as well.
The only bad thing for Bay Cliff might be the location, as it is quite far away from Patong Beach, so if want to go anywhere must by car (not walking distance). Besides the location others is pretty nice!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarmenGan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 May 2013

We Loved this place, especially the roof top infinity pool. Fantastic apartments they were clean, modern, very spacious. Staff were very helpful and always happy to help. The free shuttles into Patong beach center were also great. The only down side to the Baycliff was the construction going on around it and it made you feel quite guilty because of the low living standards faced by the locals living around it. There is also a fantastic restaurant at the bottom of the road called Acqua, we recommend both the Baycliff and this restaurant which is a 1min walk.

Room Tip: Ask for a sea view
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thebaycliffpatong, Guest Relations Manager at The Bay Cliff, responded to this review, 13 May 2013
Dear Hannah,

Thank you Thank you for your happiness during your stay here with us as well as rating us in high scores. We promise to keep it the high standard and at the same time continue to step above the line. I would like you to know that your every piece of comment is very precious for us. I've passed your praise to our staff already, they're really happy and promise to work harder for giving the best service to all guest.

Thank you again and please come back. We all wait for your returns.

Best Regards,

Patteera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 March 2013 via mobile

I stayed last time i was in phuket at a 5 star hotel and paid lots of money. Until I discovered the baycliff, great place, amazing view, beautiful rooftop swimming pools, luxurious condos, great service, near patong, 10 min walk , but you enjoy the peace and quiet of kalim beach. Plus better prices, actually I dont want others to find out about this place, so it woulnt be full next time i came back

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Belgiumbeers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thebaycliffpatong, Guest Relations Manager at The Bay Cliff, responded to this review, 13 May 2013
Dear my value guest,

Thank you very much for your appreciation toward our property and staff.
When we heard that you're happy during stay with us that drives us could not stop to create and deliver the best things to you and all other guests. Every guests step on here is very important to us and we would like to serve them all as our VIP ever.

We hope for a chance to serve you again in this nearest future.

Best Regards,

Patteera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ko Phayam, Thailand
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2013 via mobile

I really enjoyed my stay at the cliff. Nice cosy and relaxing. CAN not wait to go back. The staff is helpful and listen the needs of the costumers. Highly recommanded. Ideal for family or couples. I have been there several Times already and each time is better

  • Stayed April 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank 280Jeremie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thebaycliffpatong, Guest Relations Manager at The Bay Cliff, responded to this review, 13 May 2013
Dear Jeremie,

We are appreciated to know that you enjoyed your stay at The Baycliff. Your compliment has been passed to our staff and they are really happy to hear that they are one of your praises.

Please make your many returns here again. We all look forward to welcoming you and your family back here with our warmest services.

Best Regards,

Patteera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 February 2013

Well, what can I say but our experience at The Bay Cliff was an interesting one. When we arrived there was a mix up with our rooms - a good start! The staff were not helpful at all I might add. The rooms were clean and quite new but the smell from the toilets was unbearable. Also, if we needed anything extra like a pillow or a tea towel - a simple request - we were told that this was not possible. The kitchen was satisfactory but had the bare minimum in terms of crockery and utensils.

The construction next door was near completion however the new construction at the front of the complex was just starting and hence the noise level was unacceptable. The 5 minute walk to the beach was true however one cannot swim there! The complex is situated quite a distance from shops however there are some great restaurants nearby - a positive point! The pool was lovely but there were only 4 lounges for all the guests.

The area is Kalim not Patong so we had to take a tut tut everywhere which over 4 weeks added to the overall costs. The rates for the rooms are very reasonable but one has to weigh up whether it is of value or not when this complex is in the middle of nowhere. The view of the beach from our room was beautiful but we were also surrounded by a shanty town which was built for the Burmese workers - quite distressing as their living conditions are horrific.

I must say we did have a great holiday in Phuket but I would not stay at The Bay Cliff again as there are far too many negatives than positives about the resort.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bay Cliff

Property: The Bay Cliff
Address: 324/73 Prabaramee Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #147 of 405 B&Bs / Inns in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Bay Cliff 4*
Number of rooms: 29
Official Description (provided by the hotel):
The Bay Cliff located in Kalim Beach is only 10 mins to Patong beach.Our building have 3 bedroom sea view with plunge pool2 bedroom sea view with plunge pool or jacuzzi and 1 bedroom sea view ... more   less 
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Also Known As:
The Bay Cliff Hotel Patong
The Bay Cliff Phuket/Patong

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