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“Beautiful Resort” 5 of 5 bubbles
Review of Casa Del M, Patong Beach

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Casa Del M, Patong Beach
Ranked #83 of 319 Hotels in Patong
Certificate of Excellence
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful Resort”
5 of 5 bubbles Reviewed 24 February 2013

We stayed at this resort Feb 21 - Feb 24 and had a terrific time. The hotel was beautiful, clean and well located. The rooms were very large and modern. It was away from the "beach strip" and so more relaxing than if located in the busy beach area. There is a free shuttle that leaves every two hours to the beach or shopping mall. The mall has some of the best ranked restaurants in Phuket and we ate there every night.As well as the many, many restaurants there are hundreds of shops selling authentic and "fake" merchandise. There is a large grocery store to pick up drinks or snacks. From the mall the beach is a quick 10 minute walk. The shuttle service stops at 5 pm but a tuk tuk or taxi is available for 200 - 300 Baht (about 6 US dollars) to go back to the hotel at night. The pool is clean and private and altough not very busy when we were there, the staff put on music, and took food and drink orders when asked. The staff was very pleasant and eager to please, helping out with any request.There were a couple of small issue but the manager went over and above to fix the situation to our satisfaction. We purchased our excursions at the hotel and were given the same discount we would have had if purchased in town, without having to bargain. We recommend this hotel and would definitely return.

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank W F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 reviews from our community

Traveller rating
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    23
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
New Delhi, India
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 24 February 2013

We stayed for 4 nights and wished we had not made a nonrefundable booking,we would have surely moved. The staff doesnt understand english. The terrace on 5th floor is the saving grace. Located far from the main action they should at least have shuttles till 8pm. The last one you can book is at 5. Lighting in rooms is bad. We had asked the housekeeping to change bulb which was broken on the side table lamp but they didnt doit in 4 days. Even tipping well doesnt work. The hotel appeared much nicer on the net.

Room Tip: Rooms on fifth floor were better.
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  • Stayed February 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank vinodinigupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 February 2013

It was our first time visiting Patong, Phuket so we didnt know what to expect. But after we visited a few hotels in Patong and thought Casa Del M is not bad after all. Great value for money.

The services were great and many of them are friendly and smile a lot, although some of them can only understand simple English.

The room was acceptable. We had a view of the Patong town and the hills. Very relaxing and quiet. The only let down was the shower room where the drainage was rather slow and it would flood the bathroom in minutes. We've asked the reception to fix it twice but they couldnt quite respond to it and said this happens to quite a few of their rooms and sorry for the convenience. At last, I just asked the room service lady of my floor to fix it temporarily (but it still flooded very now and then. Strange.)

The pool from the newer side is relaxing and well-maintained. Its quieter also, I enjoyed using that pool.

The breakfast option is a little limited but its enough to do the job and the eggs that staff cook are great!!!

The hotel-owned motorbike rental stand maintains the bikes well although its a little pricey than the streets. They don't really keep an accurate record of which bike you hired and its key. They don't really provide much fuel in the tank either so just be aware of these then they're fine for your use.

Perhaps its remote from the beach, but if you're capable to ride a scooter around Phuket then its not an issue at all. We could walk to heart of the town in just 20-30mins walk (or less than 10 mins ride).

The representatives from the hotel's tourist booth was helpful and nice to chat with. They are little pricey but the day tours they arranged were reliable for hotel transfers. The day tour group itself is another topic though.....they could be better for what is worth (but that's not something the hotel can control unless they ask them to improve a little or pick another group)

We enjoyed our stay with Casa Del M and would go back there because of its value.

Room Tip: Make sure you visit their rooftop bar for drinks or a dinner at around 6pm...you will be mesmerised...
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank meaon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 30 January 2013

What was supposed to be a lovely relaxing enjoyable trip to Phuket became almost a nightmare. We bought a voucher from cudo- so majority of the bill had been paid before arriving or we would have left. At around 85 dollars a night you are wasting money if you choose this hotel! Deal or no deal! The pictures were nice and we thought we were in for a good week until... 1- when checking in the lady would have cracked her face if she smiled! 2. After I left the key at reception on our first night to look around the town, when we came back and asked for the key the man insisted I had lost it. The apology given completely insincere. 3. After booking a twin room they had not even arranged the room to be twin beds. 4. When asked for the vouchers to collect the extras that were part of the deal they had no idea and tried to give us the wrong thing several times. 5. Most of the staff is extremely rude and beyond lazy examples- not getting up to take our order at the pool bar or give a menu. Manager continuously cutting me off when trying to speak, being yelled at when asking for coffee after the breakfast time had started and staff pointing and talking about us because we had simply asked a time it would be ready. When we told them we had a tour and had to leave before that they became rude. We spent most of our time avoiding staff so our day would not be ruined. 6. The shuttle service they have is one way only every 2 hours. So if you wish to come home you must walk or pay round 300 baht for a tuk tuk back to the hotel.which is ok for young people but a bit far for elderly or lazy! Or those who have spent a day laying in the sun relaxing and just wish to be back at the hotel right away! 7. Should you wish to have eggs for breakfast you are looking at a long wait in line before being served and then waiting for them on top of that! Easier to skip eggs than wait! We did take a massage and the staff in there were friendly! I'm sure there are far better places to stay in better locations. I recommend you don't waste your money here.

Room Tip: Choose another hotel :)
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  • Stayed January 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank Alexis415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 January 2013

I stayed for 10 nights in January 2013. All the staff were wonderful and always willing to help, especially the 2 gentlemen on the tour desk. The rooftop restaurant is a must-do for the evening view. Room was always exceptionally cleaned. The only downside which is completely out of the hotels control is that tuk-tuk's charge extra because of the location on the hill. easy 20-30 min walk to Bangla road. Will most certainly stay again on return trips.

Room Tip: Room 2521, we had problems with the safe not opening. Had to get a staff member up to manually unloc...
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  • Stayed January 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jess19900409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Legan, Longford, Ireland
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 28 January 2013

The worst hotel I have ever stayed in! bad location. Staff in reception was rood, with very bad English.
Our room was just a disaster. We asked to change the room but we were told that hotel was full.
We had a fight with my husband and I cried all evening when I went to our balcony and saw the view!!! We planned to stay in this hotel longest and it was very disappointing.
There are big gaps in outside doors so it’s getting very noisy in the morning. We couldn’t sleep at night because of extremely loud air conditioners outside(I am not talking about the one inside).
You can here what’s going on in the kitchen as well.
Hotel in general was unclean, full of dust with cats in lobby.
Breakfast was poor. Restaurant on the roof was pleasant, very quiet and romantic, with great view. Just need to work on detail.
Location is very bad as well. Far from Patong beach. To get to hotel you have to go through small, smelly and awful street.
Wifi and internet in the lobby was just a nightmare. We couldn’t even use our credit card to order tours and pay for SPA because internet was always down.
Housekeepers took all our change from the room!!! It was not too many but still (about 300bth).
we couldn't use elevatoras it was so smelly!
I was glad to move out and very disappointed I had to spend 5days in this place.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Reda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 January 2013

Booked the honeymoon deluxe room- it's beautiful.however........Wanted to take a bath the first night.
1) no towels
2) no hot water
3) wait no room phone to inform receptionist!
Husband when to reception, they said hot water will only be back tomorrow. Offered no compensation. Breakfast is pretty average,enough to satisfy.Rooftop Restaurant has amazing view, very peaceful.
Note: tuk tuk charge extra to go to the hotel as its on the hill.

  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Beclaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Del M, Patong Beach

Property: Casa Del M, Patong Beach
Address: 14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Patong
#38 Spa Hotel in Patong
#43 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Casa Del M, Patong Beach 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
A new, modern tropical boutique retreat equipped with the latest innovations in travel technology, Casa Del M Resort is a stylish sanctuary of contemporary Thai hospitality near Patong Beach in Phuket, Thailand. Experience excellent service in a tranquil and secluded hillside location, all within walking distance of the beach and Phuket’s most vibrant night entertainment venues. Casa Del M Resort is the perfect setting for a modern romance, where couples can indulge in the intimacy offered by the sensual surroundings, and enjoy each other’s company in exotic privacy. ... more   less 
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Also Known As:
Casa Del m, Patong Beach Hotel Patong
Casa Del M, Patong Beach Phuket

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