We just came back from our holiday trip. We stay at Chang Club Hotel on 31 Dec 11 - 01 Jan 12 since all hotels,inns 7 resort are fully booked on this period.We are very disappointed that the hotel receptionist was very damn rude and even offer to fight with us...FYI, shes a lady.
We have left our room key at the front desk before going to countdown for new year celebration.We came back 2hrs later to ask for the room key in a nice way but the receptionist had shouted at us by saying ' NO KEY' without checking their key box. She saw I carrying my son and next to me is my daughter at that moment and my children are very sleepy n tired.Again i ask her in a nice way to check but again she shout at me with a rude face...this time my husband came next to me and tell her if he can see the manager..she said 'NO MANAGER HERE..NO KEY FOR YOU'..so we ask what is she gonna do since she cant find the room key...she just ognore us and chat with her frenz.this time we are getting so pissed off and ask her to check again...her friend came and check for us and she happen to see our room key.
I ask the receptionist again why cant she look properly instead of shouting at us for no reason...she told me ' not happen come fight with me'...WHAT THE HELL is wrong with her???
FYI, we are not drunk and never drink any alcohol at that time since we need to carry our children.
This is so disapppointed and Im sure Im not going to stay there anymore.
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- Also Known As:
- Chang Club Hotel Phuket/Patong