I never have written a TripAdvisor review but feel that it is appropriate here so no one ends up in the dangerous situation that happened to me. There are hundreds of hotels like this one, no reason to stay here unless desperate. I have booked online over 100 times at other hotels and this was just a bad place at least on the day that I arrived. Maybe you’ll get lucky if you try this place, but probably not worth the risk. Here’s the story.
I arrived at the hotel at night by taxi at 11PM on a Friday. I had booked and paid for the hotel via online website 6 weeks ago. When I arrived it was really noisy outside the hotel even though it was 11PM. The staff lady was sitting on her motorcycle eating bar-b-q appearing to leave but then came back when I arrived. She looked annoyed.
Here’s the conversation with the booking website online agent I spoke to so I could get a refund. It went something like this: “When I got there they had switched my room to a bad noisy front room and it was not the room type that I had purchased 6 weeks ago. I told her this and she said I could have booked another similar type and made it appear like it was all my fault. I went to the online website and showed them the room pic and then she switched her story and said they were busy because it's the high season. The lady and I got in a heated argument and she drove away on her motorcycle, leaving me with no place to stay and I never got to check in even though I had paid for multiple days. I had not even paid the hotel the taxi fare yet, but she was very motivated to leave! I then had to walk around the dangerous streets with my luggage trying to find a place at 11:30PM at night! I want to cancel my reservation and get a full refund or credit. This was a very dangerous situation that could have turned deadly. I will never go back there.”
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- Also Known As:
- Arya Boutique Room Phuket/Patong