We stayed in this hotel for four nights and I regret to point out that this was perhaps the worst experience we had at any Citin Property anywhere in the world.
Things started out well. The check-in was most efficient. In fact the staff at the reception at that time was the best person we encountered in the hotel (I should have asked her name so I could mention it here). The Place itself was good and so was the neighborhood. The housekeeping services were also good, even though on one of the days we found that the staff was trying to force room cleaning on us even though it was not the best suited time for us. She agreed to come back later almost grudgingly, and this did not leave a good taste.
The main problem was almost a total lack of sensitivity towards the customer experience. As you checked-into the the room, you were greeted by a Price List of the amenities placed in the room. This included things like the pillow and the bed and the towels and flash light etc. Maybe you had some bad customers pilfering things in the past, my recommendation is that you find a better way of controlling the problem rather than slapping this price-list on all customers. On top of that various things listed in the Price-list were never there in the room and even though there was never any dispute on this, it left a feeling of uncertainty till check out. There was also a price list of the stuff in the mini-bar, which is OK except that there was never anything in the minibar. The worst experience came when we needed a bottle opener and did not find one kept in the room. We were told by the reception that the entire hotel has only one bottle opener and that we need to carry our bottles to the restaurant if we wanted to use the bottle opener. This, in my multiple decades of travel, is the worst thing I have ever heard from any hotel staff. I wonder what other TA users would say about this. Also, we were not able to figure out who was the target for the breakfast they served. It was certainly not meant for the Indian palate. We were rather disappointed with the breakfast.
The checkout process was also very smooth. Incidentally the check out was handled by the same girl who had handled the check-in.
Overall, while other things could be well understood, it was that one bad experience about the bottle opener which marred what could otherwise have been a reasonably nice experience.
- Official Description (provided by the hotel):
- The Ashlee Plaza Patong is located on the island of Phuket. This brand new 248 room hotel is spread across 4 buildings, each building with a rooftop swimming pool and shared facilities that include restaurants, meeting rooms, a gym and more. The famous Patong beach is a mere 15 minute walk from the hotel with several restaurants and pubs en route. ... more less
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- Also Known As:
- The ASHLEE Plaza Patong Hotel & Spa Phuket