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The ASHLEE Heights Patong Hotel & Suites
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Reviews (504)
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Reviewed 3 September 2012

I stayed in this hotel with my wife during august 2012. The hotel is very new , very few staff and the location is not impressive. The rooms were ofcourse new and clean , but quiet difficult to understand the concept. Room service is very limited and so is the food variety. This could be good place for solo travellers.

  • Stayed: August 2012, travelled with family
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Thank texturesclothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 7 September 2012

Dear Mr.Kunal,

We thank you very much for your recent stay at Citrus Heights Patong in Phuket , Thailand.
We appreciate your valued comments which will be further improved by our new Executive Chef who is just joining our hotel. Since the hotel is new for its operation with new management team that will focus for its facilities and ambience to the convenience of our guests and feel it at home.

We look forward to your return on your next trip to Phuket.

With kind regards,

Suteerachat Srichaiyo
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

We decided to book Citrus Heights after checking lots of other hotels and it turned out to be the best decision. We had a pleasant stay of 9 nights and everything was just perfect especially that it was our honeymoon. The room was perfectly cleaned, comfortable and well-occupied with everything you may need. All the staff was very helpful starting from the receptionist till the general manager whom we unfortunately have met only right before our departure. Wifi is free of charge all over the hotel. the location is good as it just need a 10-15 minutes walk to the biggest shopping center and to the beach. In addition, the hotel provides a free of charge shuttle bus to both destinations.
May be the only comment is that they need to cover more English channels as we did not have much options to view.
We have recommended that hotel to a lot of our friends and will recommend it to anyone going to phuket soon.

  • Stayed: August 2012, travelled as a couple
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2  Thank Sandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 7 September 2012

Dear Mrs. Sandra,

We thank you very much for your recent stay and have learnt that you had an enjoyable stay with us.

We will see to the possibility for having more English channels to meet with your preference
and looking forward to welcoming you back to Phuket.

Kind regards,

Suteerachat Srichaiyo
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012

We have only spent one night of our four here but the staff, room and our breakfast are fabulous! Close to the markets and short walk to the big shopping centre if you are into walking. Off to explore some more so will update before we leave

Room Tip: Great place to relax and to enjoy the pleasure of great value room full of all the amenities wanted/needed...................including washing machine! Bit far from the beach but if you enjoy walking!
  • Stayed: August 2012, travelled as a couple
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Thank bellajune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 7 September 2012

Dear Mr.Smith and Mrs.Pearce,

It is our pleasure to have you staying with us in August and certainly on your birthday.
We are happy to hear that you had a good time in Phuket and looking forward to welcome you
on your next trip to Citrus Heights Patong , home away from home.

Best regards,

Suteerachat Srichaiyo
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

I booked this hotel and was a bit concerned because it was new which means new staff in a new workplace but I was surprised and my surprise was a good one.
Some technical issues with the lift were fixed and when they happened once again, which happened to me before in 5 stars hotels, the manager treated me with great care and offered great compensation for the inconvenience - great service by her!
The room was amazing, so good that I didn't want to leave. The breakfast was good and the hotel was really cool even in the hot hours of the afternoon in Phuket.
Great beds, small room service menu but what's on the menu is very good and if you don't want to be in the middle of the hassle of Patong - the location is great as you can walk everywhere.
I loved this hotel and I will definitely recommend it to any travellers to Phuket.

Room Tip: Get the Premier Mountain View Room - big and lovely!
  • Stayed: April 2012, travelled solo
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1  Thank Oron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 24 August 2012

Dear Mr. Oron,

It is indeed a pleasure to have you staying with us at Citrus Heights Patong in Phuket.
We very much appreciate your comment and glad to know that you enjoyed your stay.
Our room service menu will be renew by the new Executive Chef 's recommendation with more variety of the menus. We are looking forward to your return in the near future with the new look of Citrus Heights Patong.

Best regards,

Suteerachat Srichaiyo
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

We chose Citrus Heights since it seemed to affordable yet good quality. Don't get me wrong, the rooms (apartment style) were great- very new and clean. But we had a few problems with the staff. When we first checked in, we notified them there were five of us, and the girl at the front desk made some comment about how we only indicated four people on our reservation. As if we were trying to deceive them? I'm not sure, but at any rate- it wasn't our fault, when the online reservation was made, there was only the option to choose UP TO four occupants. Not MORE than four people. So we couldn't have chosen five occupants, anyway.

And THEN, once we got upstairs to our room, we found that there was really noisy construction going on in the building. Literally, it sounded like someone was going to drill right through our wall, it was so loud. So our afternoon nap was rudely interrupted. Naturally, we were irritated and called down to the front desk to complain that we weren't notified of this. They tried to tell us it would only be going on for a day or two, but didn't offer any consolation like switching rooms (apparently no other rooms were free?). The next day, we noticed a posting in the lobby about the construction- no doubt they posted that after we complained.

Furthermore, they only gave us enough for four people, so of course we had to ask for some more towels since we had five. They even went as far as to say they usually charge for extra towels. Seriously? We are paying for an extra bed because we have an extra person, surely you can spare a towel? We definitely were not about to share towels. In the end, they did bring us a towel without charging us, which was the right thing to do. But the next straw with housekeeping- they came to clean our room while we were gone, and we were fresh out of toilet paper. We came back only to find the room was cleaned, but no refills on toilet paper! Isn't it the housekeeper's job? I had to call and ask them to bring some. I really don't think we were being demanding by any means- they just couldn't get their act together and take care of basic hotel amenities without any problems.

Lastly, before we had to leave, I asked them to call us a taxi for 11 in the morning. Well, I got a pleasant phone call at 6 AM telling us our taxi was about to arrive! I was extremely confused, not to mention grumpy since I had just been woken up. She apologized, at least. But I really needed the sleep as I had been feeling sick. Not cool!

I'll say this- the breakfast is pretty darn good. Western food as well as chinese/thai/indian.

Anyway, I consider myself a tolerant person, but the experience was just not that great. Yeah, the rooms are nice and affordable. But if the service is this inconsistent, maybe they need to re-evaluate some things. I just didn't feel very appreciated as a customer.

  • Stayed: July 2012, travelled with friends
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1  Thank melody h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 16 August 2012

Dear Ms. Huang,

We would like to express our sincere apologies that you experienced while staying with us.
The appropriate actions were taken and sharing the issues with departments concerned for further improvement. With reference to the process of your booking, we will contact the online reservation agency for further action.

We thank you very much for your stay and looking forward to welcoming you back.

With kind regards,

Suteerachat Srichaiyo
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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