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“pleasant stay”

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The ASHLEE Heights Patong Hotel & Suites
Ranked #131 of 334 Hotels in Patong
Reviewed 25 December 2013

courteous staff. lost internet connection, they sent their IT technician to fix the problem right away. the road north/east of the hotel is undergoing major infrastructure works making walking very unpleasant and dangerous.

  • Stayed: December 2013, travelled solo
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Review collected in partnership with this hotel
2  Thank dan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 29 December 2013

Dear Dan d,

We were happy to accommodate you at our Citrus Heights Patong hotel. Thank you very much for choosing us to be your accommodation during your stay in Phuket. Thank you for your comments about our helpful staff. You are right about some inconveniences caused by road construction near the hotel. It will be finished soon, then our guests can reach the main shopping area in Patong in just 5 minutes.
We do hope that Phuket will be one of your favorite destinations and we are happy to welcome you back soon to our Citrus Heights Patong.

Happy holidays from all of us at Citrus Heights Patong.
Julia Taldykova
Guest Relations Manager

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271 - 277 of 498 reviews

Reviewed 24 December 2013

We stayed for 3 nights, initially booked deluxe rooms but since it was unavailable, we were given a free upgrade to the premium room! simply gorgeous and spacious! loved the fact tt it had a washing machine and a microwave with it. loved everything abt the rooms, the rooftop pool, and the friendly service. breakfast was adequate. it took abt 20min walk to get to patong beach but deres shuttle provided as well. will definitely consider coming bck to this hotel!

  • Stayed: December 2013
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2  Thank zakelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 29 December 2013

Dear Zakelly,

Such a compliment for us! Thank you for this review and great rating. We are very happy to learn that you had great stay at our Premium Suite and enjoyed its facilities. Thank you for the mention of our friendly service, good breakfast and convenient location.
Please visit us again – our professional and friendly staff will make your stay in Citrus Heights Patong enjoyable and comfortable.


Happy holidays from all of us at Citrus Heights Patong.
Julia Taldykova
Guest Relations Manager

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Reviewed 21 December 2013

The hotel was fantastic.. Very frindly service.. When we saw there was only 12 sunbeds on the roff we were concerned but there was always enough...The room was quite large and had all the you need....

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with this hotel
Thank kenneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 29 December 2013

Dear Kenneth H,


Thank you for choosing Citrus Heights Patong and taking the time to share your recommendation. We are very pleased to read that you enjoyed your time with us. We all look forward to the opportunity to welcome your future stays.


Happy holidays from all of us at Citrus Heights Patong.
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

We are currently still at this place staying in two family rooms which has a living and 2 bedrooms . 4 things are worth a mentioning . This hotel has over 200 rooms but only one small lift that never arrives , my advice stay in lower levels so you can walk up and down through stairs . Family room living depressing due to not having any windows . New hotel but shoty workmanship through out . Breakfast area way too small to accommodate its guest . Now on positive site the staff are good, the hotel is new and location is ok . Room service is excellent . We will return back to this hotel but wanted to write this review to future guest so they are prepared .

  • Stayed: December 2013
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1  Thank ahmad n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 29 December 2013

Dear Ahmad n,


Thank you very much for choosing our Citrus Heights Patong hotel and sharing your feedback with us.
We are glad to know, that you enjoyed our service and mentioned our helpful staff. We are boutique-style hotel and there are only 77 rooms, that is why it’s easier for us to take care about our valued guests.
We will be happy to welcome you back again in the near future. Please contact me directly prior placing a new booking, so I may see to it personally – guest.relations@citrusheightspatong.com


Happy holidays from all of us at Citrus Heights Patong.
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2013

The customer service was great and the room was clean compared to other hotels I checked in with on this trip.

However the locatiob was a bit far from patong beach and require costly taxi if you want to head out at night

  • Stayed: December 2013
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Thank Leslie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 22 December 2013

Dear Leslie Y,


Thank you for choosing Citrus Heights Patong hotel for your recent trip to Phuket.
We really appreciate your comments about our great customer service and nice rooms. We are glad you had a pleasant overall stay with us. The location is 15 minutes’ walk to the beach and around 10 minutes to Jungceylon, but we also provide free scheduled shuttle service for our guest’s convenience.
Thank you for sharing the feedback and we hope you consider us for your next return to Phuket.

Happy holidays from all of us at Citrus Heights Patong.
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

From check in to check out, I have to commend the overall level of service received from the staff at Citrus Heights. The staff here as others have mentioned are welcoming and on hand to help where they can e.g. I asked staff to call to confirm a taxi booked to take me to the airport; all the phones were in use but this staff member used her own mobile to help me.

The facilities are good; swimming pool on the roof which would no doubt be a dream in sunny weather, restaurant where the breakfast buffet was served was clean and pleasant place to be.

The room was quite large and had all the usually benefits; I found the shower/bath to be particularly interesting as the design and contemporary look was a bonus.

One thing to bear in mind is that it is a good 10-15 min walk to Patong beach/main shopping area but there is a free shuttle bus to and from the hotel to take.

I will stay again here if given the chance.

  • Stayed: December 2013, travelled with family
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1  Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 15 December 2013

Dear William G,
We really appreciate such a full and detailed review on our Citrus Heights Patong. We are glad to know that you had pleasant stay with us. It was a pleasure welcoming you to Phuket.
Thank you for comments about our pool with great mountain and sea view, good breakfast and large well-equipped rooms. I appreciate your mention of the customer service that you received during your visit and I will pass your compliments for the staff to read.
Thank you for recommending our hotel and we look forward to welcoming you back to Citrus Heights Patong. If there is anything that I can help you with on your next stay please feel free to reach me at guest.relations@citrusheightspatong.com

Warm Regards,
Julia Taldykova
Guest Relations Manager

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Reviewed 13 December 2013

The experience we had at the hotel was fantastic! I stayed with my family (my boy and husband) for 2 full weeks and the experience was pleasant. The room was spacious, clean and comfortable. The staff was helpful, specially the lady in the reception (that’s always there -forgot her name). The washing machine in the rooms was a great idea, so dumbs up for that!
Breakfast had a small selection of items, but it was all tasty, the only thing I missed was the cheese… not found at all in the buffet.
The hotel is well located; it is about 10 mins walk from the hotel and 5 from a big mall. The surrounding areas were really quiet and it was safe to walk around, event at night time.
The pool was also good, located on the top of the hotel with a fantastic panoramic view, perfect for relaxation and nice for sundown picture. My only concern on this area was the service. There’s no permanent staff there (at least evening time).
Overall we were really happy and if we ever come back to Phuket, we’ll definitely stay here.

Room Tip: Suite are fantastic
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  • Stayed: July 2013, travelled with family
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1  Thank Zomorelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 15 December 2013

Dear Zomorelo,
The Citrus Heights team is always happy to hear from the guests. So it gave me great pleasure to read your overall positive review and I am glad that you could stay with us for 2 full weeks and enjoy the vacation with your family! Thank you for mention of our friendly and helpful staff, convenient location and nice swimming pool.
We will keep in mind all your suggestions about permanent staff at the pool, because right now we have bar staff for Happy Hours only. I will also transfer your comments to our restaurant – you are right, most people can’t imagine their breakfast without strong cup of coffee and sandwich with cheese.
Please visit us again and on your next visit with us let me know if there is anything I can do. We are always very happy to welcome back our return guests. Feel free to reach me at guest.relations@citrusheightspatong.com.
Kind Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The ASHLEE Heights Patong Hotel & Suites

Address: 160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#64 Luxury Hotel in Patong
Price Range: £17 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The ASHLEE Heights Patong Hotel & Suites 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Ashlee Heights Patong Hotel and Suites located in the island of Phuket, on Phang Mueng Sai Kor Road. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more   less 
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Also Known As:
The ASHLEE Heights Patong Hotel & Suites Phuket

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