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The ASHLEE Heights Patong Hotel & Suites
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Reviews (503)
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Reviewed 23 May 2014

I stayed in this hotel for 3 night. Our room was clean and comfortable, staffs are perfect friendly and uesful.This hotel gonna be perfect if they provied slipper to use in the room and make more choice for breakfast .

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank makikung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 2 June 2014

Dear Makikung,

Thank you so much for sharing your experience on your recent stay with us. We are glad to learn that your stay at Citrus Heights Patong was comfortable and enjoyable.
We are very sorry, we do not have slippers only in one category of our rooms, but we are always happy to provide them if our guests request.
It was a pleasure welcoming you to the Land of Smiles; we really hope you will choose Citrus Heights Patong for your next visit to Phuket. We will review our menu for breakfast as well, hope you enjoy it next time.
If there is anything that I can help you with on your next stay please feel free to reach me at guest.relations@citrusheightspatong.com

Kind Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014 via mobile

I booked this hotel for one day as a last minute thing due to a change in flights. I chose it due to being available. I wouldn't choose to stay here again as I would prefer to be somewhere more quiet.

The reception staff are well mannered and helpful. We were given wifi codes and keys straight away. However I was asked to pay for the room upfront. We were then taken to our room and concierge bought up our suitcase. The one lift is quite small but there are only 8 floors so it's adequate.

The room we had was a deluxe balcony. The decor is modern and clean. The bathroom is quite large and comfortable. Hairdryer worked well. Toiletries are plentiful. Shower and toilet work well. The room furnishings were sparse. We had enough room for a table and two chairs but there was only one chair against a sideboard. Not very practical for a couple eating lunch. The balcony is useless as it's tiny and has an air conditioning unit taking most space. No clothes airer either. This would be okay normally as there is an in room washer dryer. But our dryer was broken. When I called reception they came up and simply reset the machine. After doing this a few times I simply googled the error code from the machine and found the heating element is broken and the dryer will not work.

Room service was also a bit of a miss. The staff don't speak great English and we ended up with meals we hadn't ordered. Even using the number from the menu didn't help. The food was okay anyway.

The pool was good. The cocktails were good. The pool towels were stained and probably should be replaced. I wouldn't lean on the building fences as these are rusted. Might be a safety issue if you have kids.

When it came to retiring for the night we could not find the switch to turn off the wardrobe light. Due to the heat we left the key in the power supply so the AC would run. But this also left the light on. Also the curtains are thin and you get immediate morning light and noise.

The hallways are tiled and very noisy. We had children running up and down banging on the door. This was followed by drunken screaming girls. Pack your earplugs.


Stayed: May 2014, travelled with friends
2  Thank Zoester7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 21 May 2014

Dear Zoester7,
We are glad to read that you chose Citrus Heights Patong for your recent trip to Phuket, It was a pleasure welcoming you to our hotel. I appreciate the mention of our helpful staff, modern nice rooms and a good pool.
Please accept my apologies for the inconveniences with dryer in your room; and for the room service as well. We train and supervise our staff regularly, but there are still improvements need to be made. Thank you very much for your review, all the comments and suggestions about the room. We will take them into consideration.
Thank you again for your kind review. We really hope you will give us another chance to rehabilitate our image and give us opportunity to show the positive changes in our service.
We look forward to see you soon in Citrus Heights Patong.
Kind Regards,
Yulia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

Had 7 nights at Citrus Heights. It's really nice. Huge room with washing machine which was great as we were in Thailand for a few weeks. No room to sit on the balcony though.
Really good pool area on the roof. It was never busy up there though and no atmosphere. Again like a lot of hotels in Thailand they really are a base to explore from.
The staff were friendly but not the quickest if you ever need something. There is just one lift which seemed to have a mind of its own. I gave up with it and always used the stairs.
The breakfast was really good, good quality food and was always quite busy but not over crowded. Its a great location if you want a short walk into Patong.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 21 May 2014

Dear Dean R,

Thank you for staying with us during your recent trip to the Land of Smiles. We pleased to know that you had pleasant stay at Citrus Heights Patong and we really appreciate you taking the time to share your experience with us.

Thank you for comments about our huge well-equipped rooms, friendly staff and good breakfast. Also thank you very much for your comments about our pool area and service. That is why all our guests’ comments are so important for us – it helps us to develop our service and hotel facilities. I’ve shared your comments about pool area with our Department Heads; we will definitely take it into consideration.
We look forward to having the opportunity to welcome you back soon. If there is anything that I can help you with on your next stay, please, feel free to reach me at guest.relations@citrusheightspatong.com

Kind Regards,
Yulia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014 via mobile

Stayed here for 2 nights.
About a 15-20 minute walk from the main mall area.and bangla road. I recommend taking a cab.
Hotel itself is very clean and modern.
Rooms are very big
Rooftop pool is gorgeous
Very quiet hotel though very family oriented so if you are a young party person this isn't the place for you
Breakfast was also very good.

Tuk Tuk is 200 baht to main road and big is 100 baht

Stayed: May 2014, travelled with friends
1  Thank Kourosh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 13 May 2014

Dear Kourosh K,
Thank you for choosing our Citrus Heights Patong Hotel for your recent trip to Phuket. We are glad to learn you had comfortable and enjoyable stay with us. Thank you for recommendation and nice review. Thank you for mention of our modern ambiance, big rooms, gorgeous swimming pool. We hope you will choose our hotel for your next trip to the Land of Smiles.
If there is anything I can be helpful with, please send me email before placing your booking – guest.relations@citrusheightspatong.com

Kind Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

Everythings are good. Service, Room, Food was nice. Staff was very kind and all facilities are clean. Anyway, What I want to say, "comparing the price, this hotel is best one you need."
Clean, Quiet, and kind.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 동윤 강
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded 13 May 2014

Dear 동윤 강,
We are very glad you enjoyed your stay with us! Thank you so much for your review and great rating on TripAdvisor. Our team in Citrus Heights Patong will be happy to see you again at our hotel and provide you great service and wonderful experience on your next stay with us.
We look forward to your return to Citrus Heights Patong Hotel.
Kind Regards,
Julia Taldykova
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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