Staff need to get some basic training in customer service. If you are Chinese then you would probably be satisfied. Staff here, especially the manager seems to give preference treatment to his own nationality. Chinese. You can be in the middle of being served by him and then totally and rudely interrupted by Chinese guests that are not prepared to wait until there turn. Consequently it can take 10 minutes to ask a basic question because the manager won't tell them to wait until their turn. Very rude and frustrating. The only way to conquer this problem was to reciprocate.
Wifi broke after 2 hours and was not rectified and they didn't seem to care. It wasn't until I pressured them that they informed me that Islanda 2's Wifi was working on my last days stay there.
I hired a motor bike there. Bargain with the price though. 300 Baht is too expensive. Rooms are clean, good air con, quiet location staff friendly can be a little noisy with groups but that's everywhere. Would I stay there again. Yes but I would like to see some customer service training. If this was addressed and a better wifi provider this place would be excellent. I'd say that most of the excellent reviews would be from Chinese customers.
- Official Description (provided by the hotel):
- Islanda Boutique Hotel, a peace of home in Patong, offers far more than holiday accommodation. Careful attention by the owner and staff ensures a totally relaxing holiday experience that will leave you lasting memories. ... more less
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- Also Known As:
- Islanda Boutique Hotel Phuket/Patong