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“Obviously improved since early feedback”

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Sea Sun Sand Resort & Spa
Ranked #101 of 334 Hotels in Patong
Reviewed 14 February 2014

After reading the few bad reviews we were pleasantly surprised to find all of the points had been addressed and now have no reservations of giving the excellent ,marking.
Staff are very attentive and polite- but I guess they do get tired of guests intent on seeking out niggles to complain about.
The hotel does sprawl up the hill to give great sea views and is worth the three lifts and a couple of inclines. I guess wheelchair users would need a helping push up some of the short ramps.
Breakfast is amazing in the variety of dishes on offer including English style bacon, an egg station for omelettes to order and fried, poached and boiled eggs. A vast selection of breads, croissants and cake, a selection of cold meats,cheeses etc. And a fruit counter. Need I say more. The sea view restaurant provides a great setting for meals.
You can certainly eat dinner cheaper in town which is the beauty of being a b&b hotel. Who wouldn't wish to sample the variety of food purveyors all around the resort. All within a £6 taxi ride.
Our room was excellent complete with aircon, shower and bath, LCD TV with many English channels, and a balcony excellent for sundowners.
Here in mid February I was surprised at the lack of flying insects. There are some but few compared with European resorts this hot.
Overall I would come again. Thanks.

Stayed: February 2014, travelled as a couple
6  Thank feathers1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 18 February 2014

Dear feathers1954,

Thank you very much for choosing to stay at Sea Sun Sand Resort & Spa during your recent holiday in Phuket and taking your valuable time to write a review on Tripadvisor.com.

We highly appreciate your positive review and were so pleased to learn that you really enjoyed the services and facilities during your recent stay with us. Your kind comments are truly encouraging and will be shared with the whole team here at the resort.
There are, however, still many things to do to improve our overall services and facilities. As guest total satisfaction is our utmost goal, we shall certainly continue to improve standard of our services to ensure that excellent services to all our guests.

Thank you again for your valuable review and we are looking forward to being at your service again in the near future.

Warm Regards,

Supachart Samuhatanakul
General Manager

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493 - 499 of 710 reviews

Reviewed 12 February 2014

We came to this hotel on our honeymoon we were very disappointed that our room was no decorated (like other people said there's were on honeymoons & anniversary )
Apart from that we had a fantastic stay staff were very helpfully and polite room had great views
My only downsides is the bar was very expensive compare 2 other bars in patong and some mornings the breakfast felt like it was catered 4 the Chinese but overall great place to stay

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Jamie140282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 13 February 2014

Dear Jamie140282,

Warm greetings from Sea Sun Sand Resort and Spa, Patong – Phuket – Thailand.

We’d like to thank you for choosing our resort to stay during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com.

We are truly sorry to learn that you were disappointed that the honeymoon decoration wasn't arranged upon your arrival. Please accept our apologies for such a terrible mistake. Your feedback is extremely valuable as it helps us to see where we slipped and to improve the quality of our services. In regards of the bar prices, we are now seriously looking at making them more appealing as much as possible. We hope you would give us an opportunity to serve you again on your next visit to Phuket.

Thank you again for your valuable review and we are looking forward to being at your service again in the near future.

Yours sincerely,

Supachart Samuhatanakul
General Manager

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Reviewed 6 February 2014

I work for Thomson and booked this hotel as a Christmas present for my mum & dad and what a fantastic choice. They returned home yesterday and could not praise the place high enough. They said everything was lovely from the rooms to the grounds and staff. The location was also perfect close enough to see everything but far enough away if you didn't want too (10 min walk into patong town)only negative thing they said was the bar prices were very expensive and for that reason they didn't stay in the hotel as much as they would have liked.
We are already looking to go back with them in November.
Thanks so much khacha and supachart :)

Stayed: January 2014, travelled with friends
2  Thank jennie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 8 February 2014

Dear Jennie M,

Warm greetings from Sea Sun Sand Resort and Spa – Patong beach, Phuket.

Thank you for your precious time in posting such a valuable review on Trip Advisor and we are so happy to know that your parents and yourself will come back to stay with us in November this year. Please do not hesitate to let us know your definite dates once you have finalized your trip in November 2014, we will be very pleased to arrange an extra special courtesy for you.

We are indeed delighted to learn that your mom and dad enjoyed their stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with the services provided as it is what we strive for every day. However, we are thankful for sharing your parents’ concern to us about the bar prices which we are seriously looking at making them more appealing as much as possible.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you and your parents to Sea Sun Sand Resort & Spa again in November.

Warm Regards,

Supachart Samuhatanakul
General Manager

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Reviewed 3 February 2014

Good hotel, near the beach. The rooms are good but walls are paper thin. Breakfast is ok with lots of choice. Prices are way to steep for food and drink in the hotel, best to cross the road and use one of the rest-rants.
Hotel is only good for able bodied people, as most rooms are a fair walk up hill with a few lifts, but not a problem for most people.
Pool is small but adequate. Staff are nice and helpful.
Beware of crossing the road outside the hotel, Thai driving is pretty scary.

Stayed: January 2014, travelled as a couple
1  Thank colinplym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 7 February 2014

Dear Colinplym,

Warmest greetings from Sea Sun Sand Resort & Spa.

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com.

Customer feedback is always important and valuable for us to improve on any shortcoming wherever possible to ensure that you and our future guests will enjoy a pleasant and memorable stay with us. Your comment on the helpfulness provided by our staff is most encouraging and will be shared with the whole team.

Regarding the walking distance to the room, please note that there are rooms in the lobby building for those who really don’t want to walk that far. However, as our resort is built on a slope of hill, the further up your room is located – the better views of the bay you will enjoy from your balcony. We thought you would prefer to benefit more from the better views during your stay. Kindly let us know your preference just in case you’ll book to stay with us again in future.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sea Sun Sand Resort & Spa.

Best regards,

Supachart Samuhatanakul
General Manager

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Reviewed 1 February 2014 via mobile

Exellent hotel. Best we ever stayed in. Still have 4 days left and will be defo booking to come back next year. Staff are 5* rooms 5* only critisim is prices at the bar.
Highly recommend this hotel if
You comming to patong.
Views from room are stunnig!!

Stayed: February 2014, travelled as a couple
2  Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 7 February 2014

Dear Wayne S,

Warmest greetings from Sea Sun Sand Resort & Spa.

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com.

It is our pleasure to read your positive review and to learn that you will come back to stay with us again next year. Please let us know once you have booked for your next year accommodation at info@seasunsandresort.com , we will be very pleased to arrange an extra special courtesy for you. In regards to prices at the bar, we will review them and take necessary steps to revise them to be more reasonable as much as possible.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sea Sun Sand Resort & Spa.

Best regards,

Supachart Samuhatanakul
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014 via mobile

Was a bit dubious when booking this place as I read the past reviews. But decided not to go on what people had said, and I'm glad I didn't. Staff were friendly and accommodating at all times. We booked most of our tours through the hotel and the staff were great. Breakfast had everything that you needed. Views from restaurant are spectular. My partner proposed to me whilst attending the BBQ Buffet night at the hotel and the hotel band and singer sung us a beautiful song to congratulate us. Yes the walls are a bit thin, but I believe the hotel is looking into fixing the problem. I have suggested to the hotel that perhaps some sun shade sails be put up over the pool area, as there is not enough shade during the day. Would definately stay there again.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank sabby70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 31 January 2014

Dear sabby70,

Warmest greetings from Sea Sun Sand Resort & Spa.

We would like to thank you for choosing to stay with us during your recent holiday in Phuket, and for taking the time to write your comment on www.TripAdvisor.com.

I was particularly pleased to read that the services and friendliness of our staff had made your stay very pleasant and most enjoyable. It is so encouraging for everyone here to learn that our guests are satisfied with the services we provide as it is what we are striving for every day. We are also indeed thankful to you for pointing out some shortcomings you experienced during your recent stay. We shall do our best to push for improvement on them as soon as possible.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you to Sea Sun Sand Resort & Spa again in the near future.

Warm Regards,

Supachart Samuhatanakul
General Manager

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Reviewed 23 January 2014

Arrived to a cold towel, and room ready! Sea view D503 was prefect, very clean. Water, clean towels and bed changed every day. Food in hotel was exceptional, especially the green curry. Happy hour 12 to 2 and in the evening allow us to have drinks by the pool during the day. In patong but on the quite end of the beach...far enough away from madness but still win waking distance. Staff very friendly even helping me retrieve my lost bag. We had a spa day, which was so relaxing and very professional...all in all best hotel we have ever stayed in. Thank you so much

Stayed: January 2014, travelled as a couple
1  Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded 28 January 2014

Dear Kelly G,

Warmest Greeting from Sea Sun Sand Resort & Spa!

Thank you for your precious time to post such a valuable review on Trip Advisor.

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay and happy with our service. Your comment on the service provided by our staff is most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sea Sun Sand Resort & Spa.

Thank you and kind regards,
Supachart Samuhatanakul
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sea Sun Sand Resort & Spa

Address: 254 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#47 Spa Hotel in Patong
#51 Luxury Hotel in Patong
Price Range: £35 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sea Sun Sand Resort & Spa 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sea Sun Sand Resort & Spa is ideally located at the most beautiful & renowned Patong beach in Phuket. The Resort offers a relaxing atmosphere enjoying the panoramic scenery of Patong bay with its exquisite 250 deluxe rooms in harmoniously contemporary design with traditional Thai-inspired de´cor featuring four different types of stylish accommodation. Explore and fulfill your comfortable stay with our provided facilities, which include two trendy restaurants, outdoor swimming pools with amazing pool deck, round-shaped Jacuzzi, poolside & Sunset bars , Spa treatments, fitness room, reading corner, game room , shopping arcade and meeting facilities. ... more   less 
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Also Known As:
Sea Sun Sand Resort & Spa Phuket/Patong

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