It has taken me a long time to write this review. It could be 3 pages long but I finally decided to keep it brief as possible. The complaints here have been almost all been raised personally with the manager by me.
Booking: booked via accor website after carefully checking room descriptions. As we are 2 adults and 2 kids (and the family suites are not yet open) we booked the superior (base rooms) as they were described as ok for 2 adults and 2 kids. Deluxe was described as 2 Adults and one child. We emailed the hotel a week prior to arrival to remind them we had 2 kids in tow- aged 7 and 8 and to please allocate a room appropriately. We are Gold accor members (earnt not promo'ed)
Arrival and check in: Arrived at 4 pm- Minivan could not get up the steep incline to lobby so we had to get out in the rain...Not a great start. First design error- full cars/etc cant get up the incline- its too steep.
Lobby is lovely- large and airy and we were sat down and given welcome drinks- nice start. We were advised by check in that we had been upgraded to deluxe. Enquired as to whether this was ok with 2 kids - assured yes it was. After 30 more mins of having passports photocopied etc we were told our room wasnt ready- it was now 4.45 pm. Just before 5- its ready. And here we go. The room had one queen bed and one single sized sofa. Were was child 2 to sleep? We asked for foldaway- they dont have them, we asked for another sofa- yes then no. After much arguing back in the lobby we asked to be downgraded back to our booked room- yes it was possible, then no it wasnt. We asked for the manger. "She" was not available. We asked them to call the owners of the hotel- finally we were shown the superior rooms- oh dear- about 1/2 the size of the deluxe ones- bedding is 2 king singles and one single sofa bed,no bathtub. Even worse. We asked what they were going to do to sort out this mess- we were advised to put our child to sleep on the floor. After another 2 hrs - they finally brought a second sofa bed. 3 hrs to check in. We asked for compensation- perhaps dinner that night as children were now so exhausted and flustered there was no going out...no way. How about breakfast- no way. Great welcome.
The room : As described above the deluxe rooms have a queen bed and a single sofa which is made up to a bed. So 3 ppl max. The bathroom is large with a tub. There is a glass wall with curtain between room and bathroom. The hotel is brand new- only about 100 rooms are open so far out of about 330 total. The finishes are very poor- a major rush is obvious- single layers of paint everywhere already peeling, some wood on balconies not painted at all (and starting to already swell) silicone sealing poorly done so shower leaks and mould already evident, basins not placed properly- cannot use the lever to close the sink- it hits the back wall...and everything covered still in that fine layer of dust that all new buildings have. The leak in the shower in our room was so bad that the whole bathroom would flood every time we used it. Some of this could be fixed, a lot cannot without pulling out shower walls etc...doubt that will happen. The balconies are exactly the same for all rooms and fit exactly one chair and nil else- poorly thought out for a beach resort. Amenities are VERY basic (see picture). No moisturizing lotion (even on request), no toothbrushes, no adapters. No clock in room. The international power point in our room not functional (despite service). Please note there is another on on the hairdryer in the bathroom (found this accidentally- the staff did not know)
Hotel design : A large U shape so all rooms look over the large and excellent pool. This also means lack of privacy especially on the ground floor (all the jacuzzi rooms etc) as everyone at pool looks straight into your room- again poorly thought out- why not put a reflective finish on these rooms? The worst part are the hallways on the outside of the Ü". Open to the sky and finished in bright white shiny slippery tiles. Very slippery tiles. Its Thailand - it rains here every day- guess what happens? Every time you step out of your room you land on your bottom- no railings to hold...fractured hips beware. The manager did advise that they will be treating the tiles with a non slip finish...but it has to be dry for days to do that...go figure..
POOL : best part of the hotel along with the pool bar and pool staff. Large shallow area for little kids, deeper pool for primary school kids and a great big pool for swimmers. Only possible issue is that it has no continuous filtration- they bring out these portable filters at night...doubt its sufficient to actually clean a pool of that size but for now the amount of rain daily would assist. No idea what it will be like when all 330 rooms are open- there is very limited space around the pool for extra loungers, and they are pretty full already with 100 rooms open...
Wifi- free throughout the hotel- works reasonably well- reception will give you passwords that last 3 days at a time - note you need a password for EACH device...
Dining: Advantage plus members beware - it is a hassle every time- they will honor it (sort of) often with argument over what % discount you should have.
Breakfast : standard Novotel fair- nothing flash, adequate. Some poor form- left over cereal all poured into one canister as a "mix" cereal...never seen that before...
Lunch/Dinner : Reasonably priced, service especially at pool bar is good or even great. The pool bar is pretty much the only place where all the staff have a good level of English.
KIDS CLUB : This is the biggest false advertising- their kids "room" is one small room off the pool with a few ikea kids chairs in it and a couple of board games....fits about 5 kids (very young ones)...do not come here for that...
SPA : this place is very serene - the free 15 min massage will leave you either serene or with bruises coming out for days afterwards...this aint no light touch place! Enjoy..
FITNESS CENTRE : not bad at all- nice new equipment , barely used right now, also at poolside
Overall : The lack of English speaking staff in housekeeping is terrible. The room finishes are average at best and will be a disaster soon, the hotel is run on young international students- these students are on secondment for 6 months at a time. Many many things need urgent attention. The best part are the staff at the pool bar (thanks for some great happy hours) as well as a great chef at the pool too... Chose a deluxe room- if you have more than one child- good luck- doubt they will be able to bring extra sofas once hotel is fully open- we could have one as they were just stacked up in a hallway..Otherwise you will need two rooms- and at that price you can stay at the holiday Inn or the hilton (much much better resorts)...did i say this wasnt going to be 3 pages long? Sorry..
- Official Description (provided by the hotel):
- Right at the heart of Patong Seaside, Novotel Phuket Vintage Park is a 4.5 stars resort featuring contemporary mixed South East Asia architecture and modern equipment. The hotel is a few steps away from shopping centers and Patong lively nightlife. The Novotel Phuket Vintage Park offers a wealth of varied activities to ensure that everyone gets the most from the site. From water-based activities in the 2,000 sqm swimming pool to aerobic classes, that cooking class to batik painting, you are free to do as you please and make of you day what you will. ... more less
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- Also Known As:
- Novotel Phuket Vintage Park Patong