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“Set up for failure”

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Novotel Phuket Vintage Park
Ranked #8 of 334 Hotels in Patong
Certificate of Excellence
Reviewed 18 July 2012

It has taken me a long time to write this review. It could be 3 pages long but I finally decided to keep it brief as possible. The complaints here have been almost all been raised personally with the manager by me.

Booking: booked via accor website after carefully checking room descriptions. As we are 2 adults and 2 kids (and the family suites are not yet open) we booked the superior (base rooms) as they were described as ok for 2 adults and 2 kids. Deluxe was described as 2 Adults and one child. We emailed the hotel a week prior to arrival to remind them we had 2 kids in tow- aged 7 and 8 and to please allocate a room appropriately. We are Gold accor members (earnt not promo'ed)

Arrival and check in: Arrived at 4 pm- Minivan could not get up the steep incline to lobby so we had to get out in the rain...Not a great start. First design error- full cars/etc cant get up the incline- its too steep.

Lobby is lovely- large and airy and we were sat down and given welcome drinks- nice start. We were advised by check in that we had been upgraded to deluxe. Enquired as to whether this was ok with 2 kids - assured yes it was. After 30 more mins of having passports photocopied etc we were told our room wasnt ready- it was now 4.45 pm. Just before 5- its ready. And here we go. The room had one queen bed and one single sized sofa. Were was child 2 to sleep? We asked for foldaway- they dont have them, we asked for another sofa- yes then no. After much arguing back in the lobby we asked to be downgraded back to our booked room- yes it was possible, then no it wasnt. We asked for the manger. "She" was not available. We asked them to call the owners of the hotel- finally we were shown the superior rooms- oh dear- about 1/2 the size of the deluxe ones- bedding is 2 king singles and one single sofa bed,no bathtub. Even worse. We asked what they were going to do to sort out this mess- we were advised to put our child to sleep on the floor. After another 2 hrs - they finally brought a second sofa bed. 3 hrs to check in. We asked for compensation- perhaps dinner that night as children were now so exhausted and flustered there was no going out...no way. How about breakfast- no way. Great welcome.

The room : As described above the deluxe rooms have a queen bed and a single sofa which is made up to a bed. So 3 ppl max. The bathroom is large with a tub. There is a glass wall with curtain between room and bathroom. The hotel is brand new- only about 100 rooms are open so far out of about 330 total. The finishes are very poor- a major rush is obvious- single layers of paint everywhere already peeling, some wood on balconies not painted at all (and starting to already swell) silicone sealing poorly done so shower leaks and mould already evident, basins not placed properly- cannot use the lever to close the sink- it hits the back wall...and everything covered still in that fine layer of dust that all new buildings have. The leak in the shower in our room was so bad that the whole bathroom would flood every time we used it. Some of this could be fixed, a lot cannot without pulling out shower walls etc...doubt that will happen. The balconies are exactly the same for all rooms and fit exactly one chair and nil else- poorly thought out for a beach resort. Amenities are VERY basic (see picture). No moisturizing lotion (even on request), no toothbrushes, no adapters. No clock in room. The international power point in our room not functional (despite service). Please note there is another on on the hairdryer in the bathroom (found this accidentally- the staff did not know)

Hotel design : A large U shape so all rooms look over the large and excellent pool. This also means lack of privacy especially on the ground floor (all the jacuzzi rooms etc) as everyone at pool looks straight into your room- again poorly thought out- why not put a reflective finish on these rooms? The worst part are the hallways on the outside of the Ü". Open to the sky and finished in bright white shiny slippery tiles. Very slippery tiles. Its Thailand - it rains here every day- guess what happens? Every time you step out of your room you land on your bottom- no railings to hold...fractured hips beware. The manager did advise that they will be treating the tiles with a non slip finish...but it has to be dry for days to do that...go figure..

POOL : best part of the hotel along with the pool bar and pool staff. Large shallow area for little kids, deeper pool for primary school kids and a great big pool for swimmers. Only possible issue is that it has no continuous filtration- they bring out these portable filters at night...doubt its sufficient to actually clean a pool of that size but for now the amount of rain daily would assist. No idea what it will be like when all 330 rooms are open- there is very limited space around the pool for extra loungers, and they are pretty full already with 100 rooms open...

Wifi- free throughout the hotel- works reasonably well- reception will give you passwords that last 3 days at a time - note you need a password for EACH device...

Dining: Advantage plus members beware - it is a hassle every time- they will honor it (sort of) often with argument over what % discount you should have.

Breakfast : standard Novotel fair- nothing flash, adequate. Some poor form- left over cereal all poured into one canister as a "mix" cereal...never seen that before...

Lunch/Dinner : Reasonably priced, service especially at pool bar is good or even great. The pool bar is pretty much the only place where all the staff have a good level of English.

KIDS CLUB : This is the biggest false advertising- their kids "room" is one small room off the pool with a few ikea kids chairs in it and a couple of board games....fits about 5 kids (very young ones)...do not come here for that...

SPA : this place is very serene - the free 15 min massage will leave you either serene or with bruises coming out for days afterwards...this aint no light touch place! Enjoy..

FITNESS CENTRE : not bad at all- nice new equipment , barely used right now, also at poolside

Overall : The lack of English speaking staff in housekeeping is terrible. The room finishes are average at best and will be a disaster soon, the hotel is run on young international students- these students are on secondment for 6 months at a time. Many many things need urgent attention. The best part are the staff at the pool bar (thanks for some great happy hours) as well as a great chef at the pool too... Chose a deluxe room- if you have more than one child- good luck- doubt they will be able to bring extra sofas once hotel is fully open- we could have one as they were just stacked up in a hallway..Otherwise you will need two rooms- and at that price you can stay at the holiday Inn or the hilton (much much better resorts)...did i say this wasnt going to be 3 pages long? Sorry..

Room Tip: Deluxe rooms are much bigger. All room types fit only 3 total- so figure that into your pricing. Jac...
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  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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5  Thank mumof2Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelPhuketVintage, Public Relations Manager at Novotel Phuket Vintage Park, responded to this reviewResponded 23 July 2012

Thank you for taking the time to share your comments.
Our room description on Accorhotels.com lists all our room categories with a capacity of 2 Adults and 1 children. Rollaway beds are available upon request and we apologize if it was not offered to you at once. Also please accept our apologies for our Front Office lack of proper explanation. Your room was ready before you checked-in but due to the special requests of extra beds, we had to get your new room with its specific set up and it took some extra time.
Our Kids Club size is much bigger than of the brand standard and the kids pool is adjacent to it, making it a kind of Kids zone. We also have the family room next to that small complex.
It is nice to read that you found other facilities and services to your satisfaction and once again thank you for bringing those points to our attention. We will certainly use those to improve our services
Hoping to welcoming you in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,621 - 1,627 of 2,228 reviews

Reviewed 14 July 2012

Went over to phuket last week and stayed at novotel vintage park. Some error occurred during check in but overall the rooms are excellent and all rooms are facing the hotel pool which have a pool bar in it. There was free wifi given and they also provide computers for usage. As the hotel still under renovation therefore there were smell of paints. On check out day while waiting for our transport to pick us up front desk staff came over to ask if there is anything they can help us on. They also on and off help us to check if our transport arrived already or not.

  • Stayed: July 2012, travelled with friends
    • Value
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Thank Eileen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

We stayed at novotel vintage park, patong in July 2012. The rooms and hotel environment was excellent. The staff were polite and helping. The services were excellent. Patong beach is just a few minutes walk from the hotel. The hotel pool is a delight to swim in with a pool bar. Free wifi and few computers in the common areas to browse. In all the stay at novotel phuket vintage park was excellent.

  • Stayed: July 2012, travelled as a couple
    • Value
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    • Cleanliness
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4  Thank Cordis99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2012 via mobile

Stayed at Novotel Phuket Vintage Park for 3nights in June 2012 with the hotel's stay 2 nights and get 1 night free promotion (think it has ended). My room had pool access from the balcony and a private jacuzzi. Jacuzzi wasn't strong enough, could do better. But the pool is huge at 1.4m deep. Room was totally new. There were mosquitoes in the room and we requested for insect repellent and air freshener to freshen the air in the room. Service was prompt.

Location wise is within 5 minutes walk to patong beach and 15 mins walk to jungceylon. Distance wasn't an issue as we could walk down the street looking local roadside stalls. It's also 10 minutes from Bangla street (away from the night life and noise but good if you want to pay it a visit).

  • Stayed: June 2012
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1  Thank kiamcai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2012

stayed at novotel phuket vintage park from 28 to 1 july.It is newly built hotel near patong beach.
i say near it means it is a good five min walk.it is very close to soi bangla and shopping in phuket.the exterior of the hotel is very attractive and will always give you a very nice feeling but same cannot be said for the service and the rooms.I booked with accor in advance i had strictly mentioned that i dont wan room near construction site.i confirmed at the reception and i got a room which was basically a interconnecting room where work was going in the other bedroom. on my request the shifted to other wing on the fifth floor.though this hotel is new there are many minor problem firstly the service is extremely poor as there is no staff,there was a leakage in the washbasin,towel are not crisp white anymore. also for a newly built hotel just 3 months old with low occupancy they dont attend to the request of the guest for service or for rooms at lower floor when half the hotel is empty.swimming pool which is excellent happy hour at the bar very good but again not many choice available. finally this hotel has loads of potential but let down by very poor service.

Room Tip: ask for a upgrade or take rooms in main wing at lower floor
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  • Stayed: June 2012, travelled as a couple
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    • Cleanliness
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1  Thank jiinesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

We visited for 12 nights in a pool access room. Minor issue that the sun never was on the private pools but it could be only this time of year. The main pool is fantastic with all variable areas for young and older including spa pool area and cascading water falls. Restaurant breakfast was great and dining for tea had a great menu presented beautifully. Charm was very pleasant greeting us with our names every morning for breakfast and always there with her fellow staff to top up the coffee.

Stayed: June 2012, travelled as a couple
5  Thank Bradley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

Stunning new property - a perfect resort for family fun....friendly staff that give excellent customer service every time. Quality food at restaurants and hot room service. Very safe, our children comfortable to be around resort without us watching every move which means we can have a relax too! Free WIFI in rooms and 3 brand new apple computers provided in the market store for complimentary use - awesome. Our kids : b 13 / g 11 / g 7 made friends in beautiful & very clean pool and enjoyed kids club activities too. Swim up bar, whole pool really something. Such a good location, one block back from beach road (which I would not stay on with a young family) and slightly elevated but can walk everywhere, markets & shopping centre or cheap rides available at door. Quiet even though there was building going on in the resort somewhere? We never heard it anyway & it certainly wasn't seen during the day. Spa in resort divine. Hard & soft pillows offered in our rooms but we always travel with our chiro memory foams anyway. Loved our 9 nights here and will come again. I definitely recommend.

Room Tip: we had interconnecting rooms for family of 5 which was perfect family suites opening later in the...
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  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank fivestarfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Vintage Park

Address: 89 Rat U Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Patong
#6 Spa Hotel in Patong
#7 Family Hotel in Patong
#7 Luxury Hotel in Patong
#13 Romantic Hotel in Patong
Price Range: £64 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Vintage Park 4*
Number of rooms: 303
Official Description (provided by the hotel):
Right at the heart of Patong Seaside, Novotel Phuket Vintage Park is a 4.5 stars resort featuring contemporary mixed South East Asia architecture and modern equipment. The hotel is a few steps away from shopping centers and Patong lively nightlife. The Novotel Phuket Vintage Park offers a wealth of varied activities to ensure that everyone gets the most from the site. From water-based activities in the 2,000 sqm swimming pool to aerobic classes, that cooking class to batik painting, you are free to do as you please and make of you day what you will. ... more   less 
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Also Known As:
Novotel Phuket Vintage Park Patong

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