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Novotel Phuket Vintage Park
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Reviews (2,340)
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1,328
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Reviewed 23 November 2013

Fantastic hotel, very pleasant and courteous staff. Good location, one street back from beach, 10min walk to Bangla road. Pool area fantastic for adults and children alike. Rooms well appointed and modern. The free wifi was poor in room, okay at pool. Housekeeping didn't change the sheets for a week. Pool staff attentive as were reception with accommodating late checkout.

  • Stayed: November 2013, travelled with family
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3  Thank -tourist865-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this reviewResponded 25 November 2013

Dear Toutist865,

Thank you for your kind feedback and I take note of your comments related to our Wifi signal and Housekeeping. I will definitely review those with the concerned departments

We are n the process of re-accessing our WIfi needs to ensure sufficient speed to provide for up to three devices per rooms, during peak hours, high occupancy, it is up to 1,000 connections we need to consider being able to cater for, and the trend is only increasing. It seems that we will need to add more routers and antennas and our service provider is looking at the best alternative.

We are happy that you enjoyed your stay so much and found our staff pleasant, courteous and attentive.

I hope you will visit us again and please do not hesitate to contact us directly

With the kindest regards
Herve.duprat@accor.com
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

Booked 2 side by side rooms with interconnecting door for wife and Myself and 2 children 6&8 years old. Arrived at 2am to find no connecting door. We all fell asleep on one king size bed together exhausted. Next morning reception juggled other guests to accommodate our needs. The rooms and pool and restaurant were wonderful. The staff were lovely. English communication is not always easy but there is always someone at reception with adequate English. We would rate as 5 stars except for the kids club. They have a set time and activity timetable which looks great. However.......it was massively ad-hoc. Some days there was no staff available at all. Others were limited to an hour or two. The activities were rarely ever carried out. Our booking of a resort was heavily weighted to having high quality accommodation AND with the kids well catered for. The advertising promised this. We felt massively let down by this. We feel we would try Graceland next time which appears to recognize children better. If you don't have children then this would be great for you. It's on the shopping strip. Few minutes walk to Bangla Rd, and Jung Ceylon Mall. Few minutes walk to beach. Good quality and service but don't bring your kids.

  • Stayed: October 2013, travelled with family
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1  Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this reviewResponded 22 November 2013

Dear Craig,

Thank you for your feedback and please accept our sincerest apologies for any inconvenience caused

Even though we do not guarantee inter-connected rooms, we always try our best to provide them when requested. In your case, the higher room category you booked only account for a few interconnected rooms and that is why we were only able to assign adjoining rooms upon your check-in, as they all were occupied. Sorry about that. However, I am happy that we were able to accommodate your room request the next day.

Since your visit, we have made some addition to our Kids Club toys selection and revised our manning policies so as to ensure our Kids Club attendant cover most of the day, every days.
We usually enjoy great comments on our children care, and we will use your comments to improve further that area as we pride ourselves for being a great Family Resort.

Very glad that you mentioned rooms, pool and restaurant are wonderful, and our staff lovely.

I hope you will give us another chance and do not hesitate to contact me as I would like to introduce our newly redecorated Family Rooms provided with Bunk beds in the kid’s room.

With the kindest regards
Herve.duprat@accor.com
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

I highly recommend a stay at Novotel VPH, the rooms are well appointed and the staff are so lovely. It was my birthday while I was there and they went out of their way to make me feel special. I had a treatment in the day spa which was one of the best I've ever had.The pool & pool bar were awesome! The Buffet Breakfast was dangerous as there was so much to choose from. The only hardship I encountered was having to leave!

Room Tip: Choose a pool spa room they are awesome!
  • Stayed: November 2013, travelled with friends
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2  Thank ValerieBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this reviewResponded 15 November 2013

Dear Valerie,

Very glad that you enjoyed your stay and Birthday celebration with us, and that you can’t wait to go back. Please do not wait too long…!!!

Our Spa is indeed an enchanting place to be pampered in the hands of our friendly therapists
Do not hesitate to contact us for your future reservation

With the kindest regards
Herve.duprat@accor.com
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

I was spending my honeymoon with my love from October 28 till November 4, i enjoyed very much, the hotel has all the required facilities; amazing swimming pool with Jacuzzi, pool bar, WiFi, air conditioned cleaned rooms with a very good pool view and also super open buffet for breakfast.
The staff is so friendly and helpful.
The location of the hotel is very good in the main road, so we enjoyed shopping and outings easily every night.

Room Tip: I tried the higher floors rooms, and it was very good.
  • Stayed: October 2013, travelled as a couple
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1  Thank grasmi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this reviewResponded 15 November 2013

Dear Grasmi,

We are so happy that your honeymoon with us has been so enjoyable; it means that our efforts have been rewarded. Thank you for letting us know of your fond memories

Now, we would like to invite you for your first wedding anniversary and the many more to come.
Please do not hesitate to contact us

With the kindest regards
Herve.duprat@accor.com
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

My husband and i stayed for 7 nights in the standard hotel room.
Buffet breakfast is a must - totally enjoyed the Day Spa treatments.
The pool is huge - just so wished our young kids got to experience the pool,they would've love it!!
Happy hour at the swim up bar was a must every afternoon.
Our room was clean and cool and with a balcony alowed for fresh air.
The hotel staff were very helpful and friendly and i would recommend this hotel to future visitors.
It was a 5 - 10 minute walk or a $6.00 tuk tuk ride to Junceylon
shopping centre and the nightlife with plenty to keep you entertained along the way.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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1  Thank jenz252010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this reviewResponded 15 November 2013

Dear Jenz,

Your positive comments are well appreciated and thank you for having posting them. Such reviews help other travelers to book with us.

I am sorry that your young kids were not with you this time around to enjoy our 2,000 sqm swimming Pool and I do hope that you will soon bring them over.

You are right, the swim up bar is just perfect to enjoy Happy Hours, and already a favorite amongst our Australian friends… “Spot on!”

Please do contact us for your next visit as I would like to introduce you our soon redecorated Family rooms with Bunk beds in the children rooms.

With the kindest regards
Herve.duprat@accor.com
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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