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“" GREAT FAMILY HOTEL "” 5 of 5 bubbles
Review of Novotel Phuket Vintage Park

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Novotel Phuket Vintage Park
Ranked #7 of 316 Hotels in Patong
Certificate of Excellence
Surfers Paradise, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“" GREAT FAMILY HOTEL "”
5 of 5 bubbles Reviewed 23 April 2014

This was our 8th trip to Patong Beach and 1st stay at Novotel Vintage Park and would have to say that the overall experience was one to remember. We travelled with our family of 4 adults and 2 children and had 2 pool access rooms, great size, beds comfortable, bathroom had spa bath and shower and very clean. Staff were always friendly and accommodating, most could understand English but if there was an issue of understanding they would always find another staff member to assist. Pool was amazing, plenty of ball games available and fresh towels on demand. Swim up pool bar was great with "Happy Hour 4pm - 6pm" Snacks were also readily available from the outdoor bar area all day. Great kids club with activities updated everyday. Breakfast selection was of a good standard, big thanks to the chefs for making my grand daughters cheezy for her every day. Location is good, 5 minute walk to beach, 10 minutes to Bangla Rd and restaurants within a few minutes walk. There is a new medical centre called "Tourist Clinic" within a 5 minute walk on the beach Rd, my daughter had a bad dose of Flu when we arrived from Hong Kong and went there. The doctor was very caring, spoke very good English, gave my daughter some medication and within 2 days she was in the pool having fun with the kids. Would definitely recommend to anyone with a health issue.
Hotel reception staff were very friendly, always available and happy to assist. Thanks to Rose, May and team for making our holiday such a memorable one. We looked forward to having another stay with you next year.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank sandyf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 25 April 2014
Dear sandyf1,

Thank you for choosing our resort for your 8th stay in Phuket and great to hear that we have made it one of a kind especially after visiting so many hotels.

So sad to hear that your daughter came with flu from Hong Kong but good to hear that you found the right place to take care of it. I believed that she is better now. Please do send our regards to her.

Our Deluxe rooms pool access are the real jewels of our resort. Once again, our only regret is not to have more to offer and it is, therefore, very important to booked them in advance. Each swimming trip to the pool bar from your room seems to be enjoyable at this best. I can only agree. Your compliments toward Rose, May and our culinary team has been passed on. They were thrilled about it and now occupied a nice place on our "wall of fame".

sandyf1, we all looking forward to see you here with your family for your 9th stay in Phuket and for the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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herzelia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

WE HAD A GREATE TIME THERE;Location is perfect,the room is large and beautiful.the pool is amazing;food is very good. Thanks to Jane who made our stay unforgettable.Definitely going back!Everything was perfect

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank orlymarx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 25 April 2014
Dear orlymarx,

Thank you for your kind word and the 5 star rating. What a great rewards for us coming from a senior reviewer on Tripadvisor.

Glad that you found everything meeting your needs and your special thanks to Jane has already been passed on.

orlymarx, we looking for your next visit and for the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

this is our 2nd time staying at Novotel Vintage Park and the Reception Staff are pleasant especially Miss Liezle who is very friendly n approachable .Toiletries are minimal at Deluxe room. Lack of staff at de Breakfast Cafe in de early mornings

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Fatimah Begum A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 25 April 2014
Dear Fatimah A,

Thank you for your second visit with us but sadly to see that you have rated us only with a 3 stars despite the wonderful welcome from our reception team and the positive feedback given to Liezle upon departure.

Aside from the toiletries and the breakfast, we would really appreciate if you could let us know what we could have done to make your stay more comfortable. As a new hotel, we are very open minded to suggestion and criticism because we consider it as a way to improve our service.

Fatimah A, I look forward to your feedback and Liezle to welcome you back for a third stay even more pleasant. For the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 22 April 2014

We are a family of 6 who stayed at this hotel from 6 -17 April .We choose this hotel for its location ..very central and also near the place my daughter and son in law got married 10 years ago ...we all went back to show their children where they were married about 100 yds away.On arrival very tired we were told the hotel was full and we would be moved to another hotel for 2 nights .First mistake ...we were sent to a hotel some distance away ( on reflection we should have insisted they find us a room ,as we had booked some time ago ) but having promised to to be spoiled and well taken care of when we got back we agreed to go .The hotel we were moved to was very nice ,but too far away from where we wanted to be ,with 2 small children we needed to spend money on tuk tuks to get back to where we wanted to be.On returning to Novotel Vintage we were given a free dinner for our trouble ...Well looked after and spoiled I think Not .To add insult to injury on the 12th April the hotel hosted a pool party ..open to everyone from outside .The pool area rapidly filled with masses of young people drinking , smoking in the pool ...the staff did their best to contain the situation ,but the swearing and general lewd behaviour became too much , then after one young man spit on the floor in front of our sunbed we decided to remove ourselves and the children from the area and leave them too it.Wifi in the hotel is very poor keeps dropping out . The rooms are very nice , lovely shower .But we felt very let down by this hotel on what should have been a special occasion for us .Would we stay there again I think not .This is our 4th trip to Phuket and the first time I felt the need to write a negative review.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Rosemarie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 25 April 2014
Dear Rosemarie60,

Firstly, let me apologized on the behalf of all of us to have failed to provide you with the experience that you expected from us.

We always do our best to respect our promises but on your day of arrival, we had a problem with our reservation system and we offer you the possibility to experience our sister hotel, located on the north hill of Patong with an incredible view over Patong Bay. Having working there for 2 years previously, I can say that this hotel is a really good experience. As agree we offer you a dinner for the night of your choice in our restaurant but after talking to our Guest Relation Team, we understand that the information given to you wasn't completed and therefore understand your disappointment in this regards. Rest assured that I will brief my team to be more complete with their explanation.

In regards to the Pool Party during Songkran festival, I would like to refer to the previous answer given to Gareth H and itzmylife last week. Once again, we will summary all the feedback in order to learn from this experience and correct it if needed.

Rosemarie60, I certainly cannot change the past but I can certainly do something for the future. Therefore, as a frequent traveler to Phuket, we would really appreciate if you could give us a second chance. By contacting me directly, it will be my pleasure to assist you personally for your booking arrangement and give you the experience that all other traveler praise us for.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

I had stayed from 12th-15th during Thai holiday in Novotel Phulet Vintage Park.
In this hotel, Philipino as receptinosit was very friendly and work active.
Very international and gave me much pleasure.
I appreciated it and would like to tell thank you very much for her.

Thai staff were very frendly also. For family or solo, I recommend to stay.

The only regeretable thing is that I felt room was a little bit something wet.
I guess every room are located near big pool.

Anyway, receptionist of philipino and thai staff working in reception bar were
very good for me.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank takahiro o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 25 April 2014
Dear takahiro o,

Thank you very much for your review on Tripadvisor and glad to see that we have succeeded in our mission to provide the hospitality expected for your holiday in Thailand.

As an international hotel having the chance to host guest from all over the world, we have adapted our front line team to you. We have employee from Philippines, China, Korea, Russia, France and of course Thailand. Your highlight of their service is a great reward for us.

In regards to the room, you must be talking about the humidity. We are now between the summer and winter season, therefore the atmosphere can be quite heavy sometimes.

takahiro o, we looking forward to welcoming you back in your Phuket home and for the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 20 April 2014 via mobile

Just finished a stay at Novotel Vintage Park and it was probably 3.5 out of 5....It was just ok.

The Pros:

- Great AirCon
- Nice Front Desk staff
- Modern Rooms
- Cheap Mini mart in hotel
- Decent location like many have mentioned not too close to Bangla road.

Cons:

- Wifi is absolutely rubbish barely useable, would get better Wifi at McDonalds for a $1 cheeseburger than $120 a night at this hotel. ( after all the reviews you would think they would have done something already!)
- Pool Bar staff are not overly friendly.
- Need a nicer bar on the 'dry side' of the pool where you pick up the towels.
- Lots of kids
- Average and overcrowded breakfast, very mass produced asking for poached eggs was like asking too much. Much better just walking down the road and a lot cheaper!

As I said it was just ok fair few positives and a fair few negatives.

Stayed April 2014, travelled with friends
Helpful?
1 Thank DMCJQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 25 April 2014
Dear DMCJQ,

Thank you for the time spends to review our hotel and give an insight on your overall impression.

It is with great disappointment that you found us "just ok' as our employees are working very hard to provide a high quality of service. As a family friendly hotel, we do have a lot of kids but the left side of the pool is usually more relaxing as far from the kid’s area. Like the traffic, I believed that every hotel have a rush hour for breakfast. It is mainly due to the fact that people are in holiday and wake up later than usual. But we do adapt our employee schedule accordingly. As for the internet connection, would you mind to let me know in which room did you stay so I can have our IT to inspect the Wifi equipment in this particular area? But we are pleased and more than agree with the "pros" from your review.

DMCJQ, in closing, thank you for highlighting the service areas where we can obviously improve upon as I strongly believe that feedback is the key to success. Nonetheless, I would like to once more offer my deepest apologies and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

We had such a great stay in Novotel. :)
Location is perfect, just walking distance to Bangla.
Room is totally admirable! Ours was overlooking the pool.
Amenities are well-kept.
Buffet is good.
Everything was perfect and was a breeze, thanks to Liezle and Jane who made our stay unforgettable. :)
Definitely going back! The best in Patong!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kirsti Zyrel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, 23 April 2014
Dear Kirsti Zyrel M,

We really appreciate your short review on tripadvisor and share with other the wonderful time that you had with us.

From your photo, we can see our Honeymooner set up decoration so this trip must have been a special one for you both. Glad that everything went perfectly.

Your personal compliments towards Jane and Liezle has been passed on and will join the numerous one that they already got on our "Wall of fame" which is a constant source of inspiration for all our team.

Kirsti Zyrel M, do not hesitate to let us know when you will be back so that we can have Jane and Liezle welcoming you in our Le Club Lounge. For the Best Price Guaranteed, check our rates on novotel.com/8099.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Vintage Park

Property: Novotel Phuket Vintage Park
Address: 89 Rat U Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Patong
#5 Spa Hotel in Patong
#6 Luxury Hotel in Patong
#7 Family Hotel in Patong
#13 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Phuket Vintage Park 4*
Number of rooms: 303
Official Description (provided by the hotel):
Right at the heart of Patong Seaside, Novotel Phuket Vintage Park is a 4.5 stars resort featuring contemporary mixed South East Asia architecture and modern equipment. The hotel is a few steps away from shopping centers and Patong lively nightlife. The Novotel Phuket Vintage Park offers a wealth of varied activities to ensure that everyone gets the most from the site. From water-based activities in the 2,000 sqm swimming pool to aerobic classes, that cooking class to batik painting, you are free to do as you please and make of you day what you will. ... more   less 
Reservation Options:
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Also Known As:
Novotel Phuket Vintage Park Patong

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