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“Great view, great service.”

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Novotel Phuket Resort
Ranked #9 of 319 Hotels in Patong
Certificate of Excellence
Brisbane, Australia
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great view, great service.”
5 of 5 bubbles Reviewed 3 April 2012

Stayed for a week and felt welcomed from the moment I arrived. Added bonuses of a massage and buffet dinner were included ( wotif deal) and both were excellent. The location is perfect; views of the bay and just far enough away from the craziness of Patong, with a shuttle bus if you want that.

Good cheap meals across the road, right on the beach.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CareerTravelRun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,840 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (624)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 April 2012

This property sits on one of the best locations along Patong Beach.Views from this hotel are stunning and it is within minutes from all the action whilst being just far enough out to escape the mayhem.
We were fortunate enough to receive two renovated rooms that were large and spacious with amazing views.The overall condition of the public areas in this hotel are well maintained.
We travelled with two family members in their early twenties and have never seen such poor service and lack of management in the many times we have travelled to Phuket. This hotel employs a large number of trainee workers that are not Thai and they have an arrogant attitude towards the hotel guests.This is an opinion shared by many others on Trip Advisor.
With the exception of "Bee" on the tourist desk and "Ja Ja" in the bar , the remaining front desk staff are cold and indifferent.This hotel has no serious supervisors in any department and the staff are left to their own devices . Young adult paying customers in this hotel are all but ignored. We witnessed a young couple that had just arrived having difficulty trying to book in at reception . The hotel was full and could not find their booking and rather than try to assist them simply told them to go away and come back if they could find further documentation. The stress and upset on this young couples face upset me immensely.Fortunately they did find the necessary paperwork and amazingly a room was found. My own daughter and partner in their twenties went to the Hourglass bar just prior to happy hour only to be told to leave because it was closed.This bar opens at 10.00am and does not close until after 12.00pm. I complained to reception that I expected them to be treated with the same respect as myself but this of course was a waste of time. The Hourglass Bar commands an amazing view and is superbly furnished in period style only to be spoilt by lazy bar staff turning up the large screen TV so loud nobody can hear themselves speak. Perfect ambience lost so staff can stand around and watch their own programs. Once again absolutely no supervisors or management.
As a family of 4 we enjoyed ourselves immensely but this place has so much more potential.
The General Manger does not make himself known to guests at this hotel unlike others we have stayed at and must take full responsibility for the problems occurring. Accor Hotels need to seriously look at what is going on at this hotel and sort it out.

Pros :
great location
excellent buffet breakfeast
good food and beverage prices
large rooms

Room Tip: Higher Floors 800-900 are renovated and have good views.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelforth181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

was a great hotel to stay in, beautiful views. unfortunately there was alot of renovating happening when we stayed so it did get quite noisy. Other than that the staff were so friendly and made us feel very welcome.

Room Tip: ocean views are beautiful
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  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renae S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

Stayed at the Novotel Phuket for the 5th time in a row. Why you ask? Because--
1) the hotel offers very good rooms & amenities
2) It's situated only 20 mins. walking from central Patong & therefore is quiet
3) Because of it's hiilside location you have amazing views of Patong beach & Kalim bay
4) They listen to us customers & that is why rooms have been maintained & even lifts installed
5) The staff are lovely- we have enjoyed many fun times with friends
6) Would recommend the Novotel to anybody who likes resort style hotel, with lovely gardens, champion staff and great views due to it's hillside location.

Best wishes to everyone at Novotel. Hope to catch up again soon.

Room Tip: Rooms in 5 & 8 blocks have lovely views especially at sunset.
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giacomosfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 March 2012

Gorgeous place,great service and beautiful rooms!would definitely recommend to friends!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erinestjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Resort

Property: Novotel Phuket Resort
Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Patong
#8 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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