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“Amazing honeymoon ”

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Novotel Phuket Resort
Ranked #9 of 322 Hotels in Patong
Certificate of Excellence
Cairo, Egypt
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing honeymoon ”
Reviewed 17 June 2014 via mobile

I went with my wife during last December.. It's a quiet resort, perfect location, perfect view and the best thing is they have the best staff I've ever seen.
They are sooooo cooperative, I had a problem with my tv, I called them, 5 mins later, a technician was knocking my door. I called asking for ice, came after 3 minutes.. They are all so cheerful and smiling all the time.
Some small negative point is that the furniture is somehow old, TV had no USB , but who needs a TV in the honeymoon :D
Certainly recommend it, and I wish to go again soon.

Stayed December 2013, travelled as a couple
Helpful?
Thank Eagletony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 22 June 2014
Dear Eagletony,

Thank you for choosing us to be a part of your honeymoon trip at Phuket, and thank you very much indeed for a great review of our hotel!

We are glad that you enjoyed your stay, and the services of the Novotel Phuket Resort team. On top of that, your comments will definitely bring to the management team and among the staff to make sure that your future stay will be pleasant like this one.

We hope to see you again very soon.

Sincerely Yours,
Apichet Maneesinn
Front Office Manager
Report response as inappropriate
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Traveller tips help you choose the right room.   Room tips (641)
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English first
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

We stayed at the Novotel Phuket Resort for 8 days in May, and were very pleased by the room, facilities and the very pleasant attentetive staff.
Although the resort is becoming a little dated it won't stop you having a great time there.
One word of warning, as it is on a quite steep hill, you will become quite fit moving between rooms and facilities.
They do have transport from reception to road below

  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Daryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 22 June 2014
Dear Daryl F,

First of all, Thank you very much for sparing your valuable time to write us a review of your stay with us.

We are very glad and honor that you are very enjoy your holiday. However, we are very sorry for your inconvenience about the ladder since our physical landscape by the hill.

Last but not least, your valuable comment will be shared to the team. We are looking forward to serve you again in the next opportunity risen.

Fond Regards,
Apichet Maneesinn
Front Office Manager
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Melbourne
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 June 2014

This was our 2nd stay at this hotel and we were just as impressed as the first time. This hotel is away from the hustle and bustle but it can be reached in 10 easy minutes. The lobby, the restaraunts, the pool are all lovely and have a real charm. You unwind the minute you see that view from the lobby. Amazing. The staff are extremely professional and helpful. All were lovely but a special mention goes to Chaya who made our time at this Novotel really great. She was vey accommodating and helpful but I feel terrible singling her out as everyone we met at reception greeted us with a huge smile and did all they could to make our trip enjoyable. Thank You Vintage Park- We will be back.

  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Mehrfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 22 June 2014
Dear Mehrfamily,

Thank you for the great review of our hotel! Novotel Phuket Resort team and Ms. Chaya are very glad to hear that you and your family are very enjoy your stay here.

We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kindest Regards,
Apichet Maneesinn
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 June 2014

In mid May this year my husband and I, together with our daughter and teenage grandson enjoyed a wonderful 10 day family holiday at this beautiful resort. We found all the staff extremely friendly and nothing seemed too much trouble. Our check-in was professional and uncomplicated.
We had adjoining seaview rooms - Wow! what a fantastic vista. The rooms were very spacious and spotlessly clean. Thank you to the cleaning staff who were exceptional. The toiletries supplied were of a high standard. The free wi-fi was also appreciated. The security staff and grounds staff were very friendly and offered a pleasant greeting.
The buffet breakfast was of a high standard with a large variety of foods to choose from. The staff at the restaurant were extremely friendly and helpful.
We enjoyed a lovely themed buffet at the hotel on one occassion and found it to be plentiful with a great variety of dishes available and extremely good value.
We also enjoyed an evening in the Thai Restaurant. A beautiful restaurant with a great variety of dishes to choose from. The views over patong were lovely. The prices in the restaurant were very reasonable.
Room service was exceptional. The food arrived piping hot and very quickly. The serves were quite large and VERY tasty. A slightly limited menu but there was something on there for everyone. I was also pleasantly surprised when a beautifuly Birthday Cake (as it was my birthday while we were there) was delivered to our room compliments of the Resort.
The resort sits on the side of a hill, just far enough away from the hustle and bustle of Patong but with easy walk of most things. The views are spectacular from most areas of the resort. The three pools are just beautiful. If stairs are a problem for you then this resort may not suit but the bit of exercise you get will help burn off the beautiful meals you are enjoying. There is a free shuttle to the local shopping centre and also a shuttle up and down to the resort entrance if required.
I enjoyed a beautiful body exfoliation and massage in the resort's spa - it was fantastic - at about a third of the price at home and very professional. I was disappointed with the manicure and pedicure but the girls were lovely.
In the tropics there is always continual maintenance required and you could see management is trying to stay on top of this.
I would highly recommend the Novotel Phuket Resort to anyone heading to Patong - singles, families, couples and business. The Resort is beautiful but I must say that it the Staff that make it unforgettable. Thankyou so much to all at Novotel Phuket Resort.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
2 Thank sunnytop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 22 June 2014
Dear sunnytop,

Thank you for the great review of our hotel!

We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely Yours,
Apichet Maneesinn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, New Zealand
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 June 2014

Older character building. Very clean and tidy. Some chips of paint off here and there in the room, but lovely bathroom. Great bed very firm but hugely comfortable and big.
Staff friendly and very welcoming. Don't forget to tip, it's cheap to do so and is appreciated rather than expected.
Lovely hotel grounds with walkways and great three level pool complex.
Perfect for families as well as couples relaxing.
Shuttle vehicles take care of the hills that the hotel is set on. Call them anytime.
Breakfast is a huge experience. Full English, Asian style, American style.
Crispy or soft bacon, hard or soft fried eggs, omelettes made to order, staggering amounts of fruit yoghurt and great toast.
We tried the Thai restaurant one evening. Quite disappointed, great service but food mediocre.
We went to the main gate, shuttle, and walked about 50 metres to number 9 and this was outstanding. The fishermans restaurant at the hotel was not tried by us. Heard good report from one traveller, however.
The Coffee Club ran theme night buffets. In addition it is an a la carte dining area. Ate there twice in the evenings and had a superb meal. Bars were great, happy hour was a bonus.
Good room air con, but not the quietest.
Finally due to some sort of misunderstanding we were not provided with an early breakfast option as stated in the room info. This was immediately rectified, and we were shown to the breakfast buffet area where prep was in full swing, and they provided a full English breakfast by ourselves. Happy happy.
All in all a magic stay.

Room Tip: Spend a bit extra and get a sea view suite. Well worth it.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Trixta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 22 June 2014
Dear Trixta,

Thank you for taking the time to share your feedback about your experience of your stay at Novotel Phuket Resort.

At present, we keep monitoring to maintenance the physical structure as much as we can, regarding to the circumstances of the occupancy of the guest.

We are very glad to hear that you like the room, service, breakfast, and shuttle service. We will share your comment to the team to encourage the service to satisfy your future stay.

We hope to welcome you back to our hotel very soon!

Sincerely yours,
Apichet Maneesinn
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

Great service ,fantastic massages, Three beautiful pools.great location and views.children welcome.Free shuttle bus to shopping centre and pickup .The buffet breakfast would please everyones taste. cocktails in the evening.we could not fault the service.

Room Tip: Ask for ocean view rooms
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 137margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 19 June 2014
Dear 137margaret,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay at Novotel Phuket Resort.

We will share your positive comments among the team in order to encourage and maintain the service.

We wish to serve you again in the future.

Sincerely Your,
Apichet Maneesinn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 June 2014

We have enjoyed our stay here at the Novotel and found the staff to be very friendly and helpful throughout our stay. They offer a free shuttle service and return to the main shopping area which is fantastic. Plenty of room around the 3 pools to relax, buffet breakfast has a lot of choices although it is exactly the same every day and can get boring after a long stay but the quality of food is excellent :) rooms are clean and have all you need including full size hair dryer, ironing board and 3 plug extension board for appliances which take australian devices :) each day they fill your ice bucket when servicing your room. The beds are huge larger than a standard king but a bit on the firm side. We have enjoyed our first week here and still have another week to go :)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chaz-and-Gazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review, 22 June 2014
Dear Chaz-and-Gazza,

First of all, thank you very much for your feedback.

We are very glad to hear that you are satisfied with your stay with us. We will share your valuable feedback to the team.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards,
Apichet Maneesinn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Resort

Property: Novotel Phuket Resort
Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Patong
#8 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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