We chose this resort thinking that everything will be top notch given the price and excellent reviews from the TA. Maybe because we are not of the so-called superior race or we only booked a superior room instead of a deluxe.
When we arrived at the resort in a tuk tuk, no one is at the concierge except for a security guard. This very kind guard helped us, two petite Asian girls, to bring our backpack down the vehicle. That's it, not even to the lobby, he just took our bags off the tuk tuk and left them right behind the tuk tuk, on the road. We were shocked, there is no respect for the guests' belonging. Though carrying luggage is not the job of a security guard, this is not the way to treat any hotel guests.
When we walked into the lobby, the scenery is breathtaking and the place looks magnificent. However, our check-in receptionist, a beautiful lady, is cold and insincere. She got another tiny lady to show us to our room, no one helped us with our bags yet, we are carrying our own bags, no introduction to the premise of the resort, just straight to the room and introduced us things in the room like the mini bar, complimentary water, bathroom, etc. and expecting a tips for these. What a joke.
In the room, we are looking for an international plug aka adaptor. We called the reception and they got some housekeeping guy to our room. This guy just stomped into our room, without greetings and with his shoes on. He is plain rude and told us off that the international plug is known as the adaptor.
The room is very small and with very poor finishing. Well, maybe like what the others have commented, get at least a deluxe room, ours is only a normal superior room.
The premise is serene and beautiful. We came to this resort to get away from the city life but the service staff left a bad taste. We regretted not staying put in the resort above the mega mall where we have stayed in for the past 3 nights before moving on to this high and mighty resort.
When we checked out, Ms Suwanna assisted us. She is very attentive and patient. When enquired for the usage of the changing room as we have checked out at noon but our flight is at night hence, we just stayed by the pool and like to change before departing to the airport, Ms Suwanna personally showed us the way to the changing room and seeing that there is no towel, she quickly brought two from another room for us.
While waiting for our cab at the lobby, my phone battery was flat, so I requested for somewhere to charge my phone, Ms Suwanna quickly showed me to a socket and found me an international plug too.
The entire bad experience was made up a little by Ms Suwanna. I still do not recommend this high and mighty resort to any Asian unless you want to be treated as second class guest. I will not return.
- Official Description (provided by the hotel):
- Hidden away on a secluded beach near Patong, Amari Phuket (formerly known as Amari Coral Beach Phuket) is the ideal Phuket vacation spot no matter what you are seeking. With first-class restaurants, affordable luxury accommodation and a quiet private beach, this island resort hotel offers a holiday experience unlike any other. You can indulge in some well-deserved relaxation at the renowned Breeze Spa, offering a whole range of spa treatments and massages. Reward yourself, and come celebrate the magic of Phuket with Amari Phuket. ... more less
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- Also Known As:
- Amari Coral Beach Phuket Hotel Patong
- Amari Coral Beach Hotel
- Amari Coral Beach Patong
- Amari Coral Beach Resort
- Amari Phuket Patong