We arrived at 3pm and were shown to our room by very friendly staff. I am just glad that she rang the door bell before she inserted the key card and opened the door to our Ocean Jacuzzi Deluxe Room -- because lo and behold, there were still guests in the room!!! (Imagine if we had all piled into the room expecting clean beds...)
They apparently had late check-out (until 6pm) and thus we were then "upgraded" to a junior suite. Climbed an infinite number of stairs only to end up in an extremely musty room that probably hadn't been opend for a while. We rejected it. More stairs and we get dumped in another room. Again, unacceptable and we rejected.
We gave up at this point and decided to head out and come back at 7pm instead (7pm check-in when we had arrived at 2pm...) so we at least have the original room.
Things from there were smoother. We got a small cake by way of apology and a nice written note from management. The hotel is sufficient, just not really good in any way due to it's dated rooms and furnishings (the painting on the wall was so faded, it was barely there). Breakfast was a joke with a wide selection of non-quality stuff. The only stations that were ok were the egg and porridge stations where at least food was fresh cooked.
Having said that, the staff are lovely and do try to make your stay as pleasant as possible.
- Official Description (provided by the hotel):
- Diamond Cliff Resort & Spa is located on the hillside of North Patong. Only few minutes away from the Patong downtown where you can enjoy night life and shopping. We have a plenty of great choice of restaurants and bars within the hotel grounds, really impressive and well designed pool areas over looking the sparkling blue sea of Andaman. All rooms type are fabulous including our Diamond Pool Villa, all well appointed and furnished in gorgeous typically Modern-Thai furnishings. ... more less
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- Also Known As:
- Diamond Cliff Hotel Patong
- Diamond Cliff Resort And Spa Phuket/Patong