We stayed at Horizon Patong from 15/JUN/2007 to 21/JUN/2007 and thoroughly enjoyed our time at this hotel. This Hotel gets a pretty bad review but it appears these negative feedbacks are based on bad personal experiences, which gets a significant representation in the Trip Advisor Hotel reviews. In my opinion, there are many people that have had pleasant experiences that just do not review this hotel.
This hotel was absolutely fantastic with great service, magnificent staff, and its fantastic location. As you all know, nothing is perfect and you can find fault with just about anything if you look hard enough or do not have enough information. I don’t think that we were that picky, so some things didn’t really bother us maybe because we were pre-warned from other visitors (from trip advisor) and aware of some of its shortfalls. You just have to remember that you get what you pay for and depending upon your expectations this can be the best or worst stay, for you. In our case, we were well informed and as such, we knew what to expect and dealt with the situations as they came. As such, we had a tremendous time at this hotel.
Location: Horizon Patong is situated at the southern end of Patong, Beach Road (Thaweewong Road) but seems to be centrally located in regards to shopping and activities. The Hotel is set back from Beach Road by a shopping laneway that leads to Soi Kepsab Road. It also has a side access to Beach Road, which follows the Horizon / Holiday Inn fence-line if you wish to avoid the sellers & tailors in the laneway.
Positives: This Hotel has a great deal of positives and too many to list. One is value for money and the staff were always pleasant and tried their best to make our stay enjoyable. The hotel has great amenities and offers a great range of opportunities and services at a budget price. We had breakfast included and this was nice. They altered the menu every morning.
The hotel offers a free shuttle service to its sister hotel (Horizon Karon) if you wish to take a trip to see another part of Phuket.
They offer upgrades if you are not entirely happy with your accommodation and will do their utmost to make your stay enjoyable. We were upgraded from standard rooms to interconnecting family rooms, which were fantastic.
They regularly upgrade to Karon or other nearby hotels like Graceland if they overbook. This can be a positive or a negative depending upon what you are wanting. If its location then it is a negative but if, it is for a better hotel star rating and accommodation then it is a positive.
Another positive is Julieanne (Julie) their customer liaison officer. She speaks English and was instrumental in us communicating our concerns about our accommodation. Without her, I may well have been doing a negative report. If you strike a problem with accommodation, please request to talk to her. She was terrific and sorted everything out calmly and without any major problems. Just be patient, they will do their best to help you.
Negatives: The major setback was communication. This hotel’s major failing is from over booking or mismatched room locations. The feedback in this forum about this situation is unfortunately true. They really do not get the idea of pre-arranging rooms; in fact, they will not confirm or allow pre-bookings of interconnecting or adjoining rooms until check-in. It seems to be a hit and miss affair. Families who want interconnecting or adjoining rooms seem to be the biggest losers with the Horizon Hotel chain. This occurred at Horizon Karon as well despite the numerous emails and phone communications to avoid this occurrence. This is a major downfall with this hotel chain.
Communication and patience is the key in dealing with this. Getting upset with them will only spoil your holiday. Trust me; they will eventually get it right for you through compromise. We traveled with another family and we both needed two rooms each for our families. They had allocated rooms for us everywhere throughout the resort with no consideration towards placing each family together. We did not mind if we were not next to our friends but wanted to be close to our children. We eventually worked it out after a day or two of both families being separated from our children. We split up and divided the kids between rooms, which obviously created a bed shortage. All rooms were scattered around the complex.
I really do not understand how this is so hard to arrange and why they cannot arrange this prior with a booking confirmation of over 6 months.
The rooms are comfortable but the showers have a problem through flooding. The drains do not seem to be aligned correctly and as such, water gets to puddle over the floor. Not your problem though, you do not have to clean up. A few towels on the floor always work a treat.
The local bus passes frequently along Beach Road frequently and will take you into Phuket Town for 20 Baht each
Recommendation: This is actually a great hotel and suits families well. Its location is its biggest asset. If only they can sort out their room allocations then this would be perfect. Everything else (ie. service, staff and amenities) was wonderful.
Patience will pay off in the end......
- Official Description (provided by the hotel):
- Located just across the road from Phuket's finest west-coast beach, Horizon Patong Beach Resort & Spa offers two swimming pools with a baby pool, kid's club, fitness centre, internet and games room, massage corner, reading area, 24 hour room service, sports bar with pool table, coffee shop, Italian restaurant and restaurant serving Thai, continental and the best Indian food on the Island. ... more less
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- Also Known As:
- Horizon Patong Beach Resort And Spa
- Horizon Patong Beach Hotel Patong
- Horizon Patong Beach Resort & Spa Phuket