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“Amazing stay in Patong”

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Andaman Embrace Patong
Ranked #104 of 319 Hotels in Patong
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing stay in Patong”
5 of 5 bubbles Reviewed 3 June 2014

I stayed here for three nights and absolutely loved this place! The staff were incredibly friendly and were always smiling. The location is great as it's only a 10 minute walk to Bangla Road and the heart of Patong. The rooms are spacious and clean and the breakfast every morning was amazing. The pool bar was an absolute highlight of the hotel and the bar staff working there are the friendliest people! I would definitely stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FKP88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 5 June 2014
We’re all glad to learn that you absolutely had a pleasant stay with us. Many thanks for all what you liked as it’s definitely a good moral support for us to continue our best effort in the excellent services. We look forward to welcoming you back again in the future.
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491 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

The first advantage is the location. just 5mins to heart of Patong Beach. That the best part of this hotel. The hotel ambiance is quite good with lot of green. But its fully booked most of the times and crowded. For example the pools are quite crowded. The hotel premises is quite vast.

Service wise its a mixed response, but nothing major to complained about. The rooms are acceptably good and cleanliness could be improved. We did not try the food there since we wanted to enjoy the road side and authentic food. Overall this offers quite a value for a memorable vacation.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBharath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 28 May 2014
Your review was truly useful and informative. It’s also good for us to keep promoting our hotel for public awareness. Thank you very much and we look forward to serving you again in the future.
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Prague, Czech Republic
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Good location, in the south part of Patong beach, yet quiet and just a 5 minute walk to the heart of Patong, which is alive mostly at night. When you ask the reception staff for anything their first reaction is always like as if they hear such question for the first time of their life, even when you are asking about things they have to come across daily. I highly recommend speaking to Ms. Pop from reservations and Ms. Pat, who is the front office manager, they are both very helpful. Breakfast is delicious, it doesn't change much, but since we stayed only for 4 nights, it was ok - there is also choice of Thai food which we liked. Free parking is a plus. Our bath tub had was leaking so after a shower there was a flood in the bathroom. There was no ventilation in the bathroom so it always got very steamy and humid, it’s hard to get things dry there. Room was clean and spacious, pillows high, but you can use smaller decoration pillows :) Air-conditioning works well and is strong enough. Check-in and Check-out were fast in our case. The beach is the cleanest and has least boats at this part of Patong bay.

Room Tip: Ask Ms Pop for a free upgrade to a sea view room with no balcony (higher floor is of course better).
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 19 May 2014
We’re so proud to be part of the way you were treated well by our staff especially Pop and Pat and thank you very much for all your valued comments for our better improvement. If you plan for next stay, Pop, Pat and we totally welcome you with a sea-view room.
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Prague, Czech Republic
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Good location, in the south part of Patong beach, yet quiet and just a 5 minute walk to the heart of Patong, which is alive mostly at night. When you ask the reception staff for anything their first reaction is always like as if they hear such question for the first time of their life, even when you are asking about things they have to come across daily. I highly recommend speaking to Ms. Pop from reservations and Ms. Pat, who is the front office manager, they are both very helpful. Breakfast is delicious, it doesn't change much, but since we stayed only for 5 nights, it was ok - there is also choice of Thai food which we liked. Free parking is a plus. Our bath tub had was leaking so after a shower there was a flood in the bathroom. There was no ventilation in the bathroom so it always got very steamy and humid, it’s hard to get things dry there. Air-conditioning works well and is strong enough. Check-in and Check-out were fast in our case. The beach is the cleanest and there are least boats at this side of the Patong bay.

Room Tip: Ask Ms Pop to upgrade you to a room with sea view (without a balcony if it is a free upgrade).
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 19 May 2014
We’re so proud to be part of the way you were treated well by our staff especially Pop and Pat and thank you very much for all your valued comments for our better improvement. If you plan for next stay, Pop, Pat and we totally welcome you with a sea-view room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

I've booked my stay via agoda.com for USD237.16 for 4 nights included tax. The hotel was amazingly huge, very clean & the staff were so friendly (totally disagree with some negative comments here).

Beach towels were provided and it's just walking distance to Patong beach, main road and even Bangla Road if you wanna party. As it's not located next to the party area, it's more quiet at night but it's safe as I got back to my room after 2am and there's a 7-11 nearby. This hotel is located about 40mins from the airport, so do book your taxi in advance (taxifare approximately 650Baht).

The only thing that I don't quite like is the water temperature in the swimming pool which is unusually warm. Other than that everything is perfect. I'm definitely going back there.

Room Tip: Try to ask for rooms away from the escalators as there's this funny escalator alert tone wheneve...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msbel2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 19 May 2014
We’re very glad to learn that you enjoyed your stay with us. It is motivating us to continue our services for better and better. We’re all here looking forward to welcoming you back to Andaman Embrace in the future.
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New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 12 May 2014

It's a mixed review Customer-Service wise. I had a very bad experience with the front desk staff, but the guy in the lobby who assisted us with the transportation was very nice. The front desk lady was rude, impatient, and ignorant. One of them even raised her voice to me just because I requested to speak with somebody else who could speak better English. Room wise, most were newly renovated but you could still tell that everything is low quality. Location wise it was ok. It is in Patong but if you're coming here for the actual Bangla-road action, it's still quite a walk there. It is quite close to the beach, but the beach there is overcrowded and unpleasant. Overall, I didn't have a good stay here.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliemN4019CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 14 May 2014
We’re terribly sorry for your dissatisfied experience at the front desk. We’ll look into this matter seriously and find the best way to prevent it happening again. Thanks for all valued comments and we wish to have a chance to serve you again the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Patong hotels

Doha, Qatar
1 review
3 of 5 bubbles Reviewed 8 May 2014

This was our first trip to Thailand and we stayed in this hotel for three nights. No doubt hotel is big in structure and location is convenient to the main Patong beach and other market stuff. Rooms were spacious but there was some drainage problem in our room bathroom and moreover room was very humid. We checked-in in late evening and I found staff not much friendly at the reception. I would say breakfast was good upto my expectations.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NancyGoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adison S, General Manager at Andaman Embrace Patong, responded to this review, 12 May 2014
Thank you for your valued comments. We’ll keep up our good standards and try our best to improve the services as suggested. If you plan for next stay please bear us in your mind. We do wish to serve both of you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaman Embrace Patong

Property: Andaman Embrace Patong
Address: 2 Had Patong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Club Andaman Beach Resort)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Top resorts Hotel in Patong
#34 On the Beach Hotel in Patong
#47 Spa Hotel in Patong
#50 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Andaman Embrace Patong 5*
Number of rooms: 222
Official Description (provided by the hotel):
Ideally located just a few minutes' stroll from the famous white sandy Patong beach, Andaman Embrace Resort & Spa reflects Phuket's very own Sino-Portuguese contemporary charm with 222 stylish guestrooms including the thatched roof bungalows in a lush peaceful ambiance yet convenient walking distance to shopping and entertainment areas. A stunning pool with a swim-up bar and the in-house Spa & Massage are an indulgence in pure leisure - a perfect place to relax and unwind. ... more   less 
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Also Known As:
Andaman Embrace Hotel Patong
Andaman Embrace Resort And Spa
Hotel Andaman Beach
Resort Andaman Beach
Club Andaman Beach Resort
Andaman Embrace Patong Phuket

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