After the helpful reviews here, my Bf and i decided on this hotel. It's a gem, albeit fair from the happening spots at Phuket (good 15mins walk). Everything was perfect except a tiny detail that had offended us a little. I will come to that later. The lobby was gorgeous, we were served a delicious mocktail that tasted like cranberry juice and a nice cold towel while waiting for the recept to 'check us in'. Place had a balinese resort feel to it, families were enjoying the pool. The pool access rooms are very tempting, with that amount we could have got a villa so we settled for the most basic room.
Everything was perfect till we were informed by the front desk that our room was not ready, that's fine as it was only 11am. We were preparred to wait out till the check in time. The front desk guy did proposed that other rooms were available but it will be an upgrade and we had to pay about Singapore dollar 40 a night, it was very tempting as we could check in immediately and had a nice balcony with a swing. We agreed on that and happily gave our credit card. While waiting there was another Aussie couple (judging by their accents, i could be wrong) were also told their room are not ready but wait for it.... another front desk lady told them that they will be given a free upgrade. We were shocked and thought maybe we heard wrongly. We did not want our trip to be ruined so just live and let live, money wasn't the issue but did at that moment i did ask myself if raciscm was the case there. If we were white could we get the $40 a night (we stayed for 2 nights) waive off as well?
I guessed the front desk servicing us was at the other counter and didnt realise his colleage was offering a free upgrade to that lucky couple.
Other that the unforunate incident that happened, the stay throughout was perfect. We would definetely stay there again the next visit!
ps. The buffet breakfast is excellent! Love the spread and the egg counter!
- Official Description (provided by the hotel):
- A stylish, tranquil boutique resort in the best location only minutes from Patong's beach, shopping, and nightlife. Property features swim up bar, 2 pools & tour desk. Burasari offers 184 comfortable rooms including custom-designed Mood Collection Rooms and Pool Access Rooms, with air conditioning, tea/coffee making facilities, free wireless internet and balcony. ... more less
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- Also Known As:
- Burasari Patong Hotel
- Burasari Hotel Patong
- Burasari Phuket
- Burasari Resort Phuket/Patong