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“Magnificent”

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Holiday Inn Resort Phuket
Ranked #4 of 328 Hotels in Patong
Certificate of Excellence
London
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Magnificent”
Reviewed 24 November 2013

This is probably the place you want to stay when in Phuket.

Staff are absolutely fantasti. Everyone we stepped in was lovely and attentive. Reception, bars, swimming pool, restaurants, housekeeping, SPA, security.. They were always smiley and friendly.

We tried pretty much every food outlet in the Resort and we can't say which one was the nicest. All very good.

The room we had was spotlessly clean and housekeeping did a great job everyday.

We can't really find a fault in our stay.

Looking forward to going back again!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank SMCS_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 24 November 2013
Dear "SMCS_13"

Thank you for your very kind review. We really appreciate your feedback on the cleanliness of the resort and the great facilities. Your comments with regards the quality of the food and the friendliness of the staff throughout the hotel are greatly appreciated and we look forward to seeing you back again for another wonderful stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (845)
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Herning
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 November 2013

We are a family, two adults and two kids ( 3/8 years ), living here fore the third time. Two times in Busakorn Wing and now at this moment living in the Main Wing in a superior room until 30/11, and the room is totalt renewed. And what a great hotel. Nice room, with a Nice modern style and new equipment, beds, pillows etc. Nice clinker ón the floor so no dirty carpets. Two times clearing ón the room evert day, and so friendly and smiley and acocommodating clearing staff.
Kids use the Kids Club every Day. A nice break from the swimming and the sun ( or rain ). Again fabolous staff, so friendly and smiley. Espically the two guys outside, Roy and Ozi. But also inside nice kept, clean and service minded, with kids in focus.
Breakfast is the most amazing ever seen. Smiley and friendly staff of waitress and cooks. We ate one evening ón The Terazzo, great fresh food, same in SeaBreeze restaurant.
When we talk with the employees, we get an empression, that this hotel care of it's employees. A nice management decision, that if you go happy ón work, it infect in a positiv attitute towards the guest....many other hotels could learn from that.
Another small detail, is that this hotel is multi cultural. People from all around the world, makes it totally different from other hotels we've tried. Keep it that way....
No negative things at all.
We will come back - for sure. Many times again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamina1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 24 November 2013
Dear "Hamina1234"

Thank you for taking the time to share your feedback with us and it is wonderful to note that, as a returning guest, you and your family are having such an enjoyable stay with us. Your feedback with regards the newly renovated rooms in the Main Wing and the excellent Kid's Club and kid's facilities is very much appreciated. Your further comments with regards the quality of the breakfast buffet and the friendliness of the staff throughout the hotel are also very well received and we look forward to seeing you back for many more stays in the future. In the meantime, I hope the remainder of your holiday is equally fantastic - please let us know if there is anything with which we can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Beirut, Lebanon
Level 6 Contributor
240 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 22 November 2013 via mobile

How could you stay in phuket without looking for a hotel that would provude you that comfort? How could you stay in a resort on business without ensuring that your agenda would be taken care of to the tiniest details? At Holiday Inn Resort you find that combination. However bear with the Internet as it can be real pain.

Stayed November 2013, travelled on business
Helpful?
Thank SHADIADNAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 23 November 2013
Dear "SHADIADNAN"

Thank you for taking the time to share your feedback and I am pleased that, overall, you have had an enjoyable stay and that, in the most part, your needs have been well met. You will be pleased to know that we are in the process of making some changes to our WiFi system to make connection both easier and more stable, and we have planned upgrades to the bandwidth in the near future to deliver a more consistent and quicker user experience. I hope you will have the opportunity to stay with us again in the future.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level 5 Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 November 2013

We have just returned to the UK having spent 8 fantastic nights at this hotel. As Priority club members we were upgraded to the Busakorn wing which provided fantastic accommodation including a fridge so that you could take your own drink and food to your room. The staff could not have been more helpful and pleasant to deal with. the location is ideal - only a stones throw from the beach and only a few hundred yards from the lively night life - we will certainly return

Room Tip: for couples we would recommend paying a little more and requesting a room in the Busakorn wing
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 23 November 2013
Dear "steve L"

Thank you for taking time to share your review with us and I am delighted that this very special "honeymoon" stay with us has been so enjoyable and memorable. It is great to note that your IHG Rewards Club membership status has been well recognized and that you have found the staff throughout the hotel to be both friendly and accommodating. Please do stay in touch when you are planning your next visit and let us know how we can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

Very nice and clean resort with great and good facilities. They do have friendly staff and the morning buffet is magnificent. The Thais restaurant serves authentic thai cuisine to satisfy tasty needs. The location is great and have no problem with it.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OleksandaraU Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 23 November 2013
Dear "OleksandaraU Z"

Thank you for your review. It is great to note that you found the location of the hotel to be so convenient and the staff throughout to be so friendly and accommodating. Your further comments with regards the cleanliness of the rooms and the high standard of food served in the restaurants are greatly appreciated and we hope to see you back again soon

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 November 2013

When we booked the room, we requested for 2 queen beds as we were travelling with 2 young kids. This was confirmed via email. Upon arrival, we were "upgraded" to the Busakorn wing. When we arrived at the room, we realised that the beds were in fact super single, we were told Busakorn wing had no double queen beds. Even though Busakorn wing was supposed to be the nicer of the 2 wings, we felt very inconvenienced by this "upgrade". The 4 of us had to squeeze in the smaller beds.

But the most inconvenient thing was that the Kids Club in the main wing, which my 2 boys spent a lot of time in, was a good 10 minutes walk from the room. So fetching the kids to and from there can become a chore, especially walking in the rain (it was raining most of the time when we were there) as most of the walk way from the room to the main wing is un-sheltered.

The room itself was average, we didn't like the bathroom with the separate toilet and shower and wash basin. There was a lot of mosquitoes everywhere as it was rainy season. This could be made worse as there were a lot of ponds in the hotel grounds.

Very average hotel experience and I would be looking for somewhere more kids friendly in the future.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fepsos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 November 2013
Dear "fegoh"

Thank you for taking the time to share your review with us and for providing such detailed and constructive feedback. You are correct in noting that there are some clear differences between the rooms in our Main Wing and our Busakorn Wing, and while we consider the Busakorn Wing to be of a higher standard in terms of "stay experience", the rooms are not ideally suited for a family of 4 and I apologize that, in this case, the up-grade offered was not appropriate.

The rooms in our Busakorn Wing are better suited for couples, or couples with one small child, while our Main Wing rooms are designed with families in mind. As you have mentioned, the Main Wing also houses the 2 Kid's Clubs and Kid's pools and, in addition to the "normal" (superior) rooms here, we also have fantastic Kid's Suites and Family Suites which are decorated in amazing child-friendly themes and provide additional entertainment options such as DVD players for the children, X-Box and games.

Please do stay in touch when you are planning your next trip to Patong and I will be happy to personally advise on the best accommodation options for you and to ensure that you are well looked after during your stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013 via mobile

resort is clean with great facilities. breakfast buffet is very good. Location is very good, short walk to patong beach and bangla road but still very quiet at night.all service available pharmacy exchange and tour agency . Pool area is great. Will stay here again and again!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shima22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 November 2013
Dear "Shima22"

Thank you for taking the time to share your feedback with us. Your comments with regards the convenient location, the excellent pool facilities and the high standard of the breakfast buffet are all very well received and we look forward to seeing you back again soon for another great stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Phuket

Property: Holiday Inn Resort Phuket
Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Patong
#2 Spa Hotel in Patong
#3 Family Hotel in Patong
#3 Luxury Hotel in Patong
#3 Romantic Hotel in Patong
#3 Business Hotel in Patong
#3 On the Beach Hotel in Patong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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