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“Busakorn Wing - a very good hotel resort”

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Holiday Inn Resort Phuket
Ranked #4 of 322 Hotels in Patong
Certificate of Excellence
Newcastle, Australia
Level 6 Contributor
161 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Busakorn Wing - a very good hotel resort”
Reviewed 16 August 2014

As always, this review is brutally honest, designed to provide constructive criticism rather than negativity.
The check-in was a little slow, and the reception person was a little too formal, bordering on being unfriendly, so we didn’t get off to a great start here.
The room was very spacious and extremely well laid out, with ample good quality furniture/ storage areas, and a good ambiance overall. The toilet/ shower and hand basin areas are segregated, making the room very flexible and practical. The huge king sized bed was very comfortable, and a choice of pillows was provided – labeled soft or hard.
All up I’d say that the Busakorn Wing room is one of the best resort style rooms I have ever stayed in – and I have stayed in quite a few.
The Buffet breakfast has a great choice of food, but the main down side of the breakfast was that the staff struggled to keep up with clearing tables. They need more staff at breakfast, and possibly a new coffee machine, which is almost an antique as coffee machines go.
The Gym is excellent and I enjoyed using all the equipment.
The pool in the Busakorn wing is very large, with a mix of shade and sun, and very comfy sun beds with soft cushion tops. We chose to hide from the sun and had no trouble finding nice shady areas surrounding the pool. Personally I prefer cooler water, but my wife loves the ‘warm bath’ effect present in the large pool.
Because the Busakorn Wing encloses/ surrounds the pool area, there is a lack of cooling breeze blowing that would be present at the front ‘Main Wing’ pool, making it a little hotter than expected.
We found the price of restaurants/food/drinks a little too high, due mainly to their higher overheads and the fact that they charge an extra 10% service charge, which wasn’t charged at our previous (Khao Lak) hotel.
We also experienced noisy neighbours on our last night, and whilst this is not the hotels fault, it highlighted that the door between ‘connecting’ rooms allows too much sound to escape to the adjoining room.
Would I return to the Holiday Inn Busakorn Wing – no, but not because of the Hotel and its facilities, but because of its location in Patong Beach, which is great for young people who want to party, but not so good for people who just want to enjoy paradise and relax.

Room Tip: Pool view rooms are the best
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  • Stayed August 2014, travelled as a couple
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Helpful?
1 Thank Hs656409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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karachi
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 August 2014

We stayed at this hotel in July 2014 and chose it based on trip advisor reviews. While I wouldn't really classify it as a five star hotel the service levels and quality of food were par excellence. As IHG members we received a complimentary newspaper every morning and late check out. As mentioned in other reviews the busakorn wing is definitely worth the extra money as the rooms are newer and staying here allows access to breakfast at a quieter location in addition to use of pool loungers at the busakorn wing pool which was the nicest pool around. Having said that breakfast at the main hotel area was an experience that has to be tried at least once. The spread was huge and while it was loud chaotic and required self service it was fun to see kids ages 1-100 enjoying the chicken nuggets and fries for breakfast! Our favourite on site restaurant was the Italian - excellent food and great value for money. Patong beach was just across the street exiting from the main hotel and we enjoyed parasailing and jet skiing in the sea. The OTOP market famous for its copies of branded products and beautiful Thai handicrafts is across the entrance from the Busakorn wing and jungcelon, one of the two main malls on the island is short and fascinating walk away. Would we stay here again? Absolutely!!!

Room Tip: Busakorn wing rooms are good although the layout of the suites with the bathroom sink in the entranc...
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  • Stayed July 2014, travelled with family
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Helpful?
Thank karachimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 August 2014
Dear "karachimom"

Thank you for taking the time to share this very constructive and positive review. You are absolutely correct in noting that Holiday Inn as a brand is not positioned as a five star, but I am very pleased that you acknowledge that we sit at the upper end of the four star scale! It is good to note that your status as an IHG Rewards Club member has been well recognized and that you have enjoyed the convenient location and all of the facilities of the resort. I will be sure to share your feedback with the team and we hope to see you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Oberlin, Ohio
Level 6 Contributor
199 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 15 August 2014

The hotel is located in very center of Patong, a walking distance to almost everywhere. Nightlife, beach, bar, if you are coming for these things, HI Patong seems to be a good choice. Although Patong is way too commercialized, and Patong beach is a bit dirty compare with many other beaches in Phuket. As platinum ambassador we were offered free breakfast for two and three complementary drink vouchers. The upgrade from main wing to Busakorn Wing was delightful since the pool is better on Busakorn side. The room itself is a Holiday Inn standard, it's too humid on the first floor, we were uncomfortable with the bed and pillow(Too humid in the room). Another thing is, two of us got pustule during our staying, I'm not sure it was due to mosquito or something. But the hotel has problems with bugs.
The breakfast is great, it has both Asian and Western choices. You could have a brunch here. The swimming pool is a highlight, not easy to get a hotel like this in crowded Patong.

Room Tip: Stay in Busakorn Wing!
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank euromun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 August 2014
Dear "euromun"

Thank you for taking the time to share this detailed feedback. I am pleased that your status as a Platinum IHG Rewards Club member has been well recognized and that you have enjoyed your stay in our Busakorn Wing. Your comments with regards the excellent pool facilities and breakfast buffet are greatly appreciated and I will be sure to share with the team.

You are correct in noting that, at certain times of the year, there is higher than normal humidity which in turn leads to a greater presence of mosquitoes, but this is true in most tropical locations and I feel it is slightly mis-representative to flatly state that the resort "has a problem with bugs". However, the comment is well noted and we will continue to work closely with the relevant specialists to manage this issue as best we can.

We do hope you will have the chance to visit and stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Perth, Australia
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 August 2014

we stayed in villa in Busakorn wing late in July, the room was a little smaller than I expected, however it was still good and comfortable, we stayed there for 10 days. the bed was good and the facilities were good too. Hot water was a little sporadic, sometimes we had it, sometimes we didn't.
Service all round was generally very good.
we will return next year.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank swagman6111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 August 2014
Dear "swagman6111"

Thank you for your "great" review and I am delighted that you have enjoyed your stay in one of our beautiful Busakorn Villa rooms! I am sorry to read that you experienced some difficulties with your hot water supply and I apologize for any inconvenience that this may have caused. Please do stay in touch with us directly when you are planning your next visit and allow us to assist in ensuring all of your reservation requirements are fully met!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Manchester, United Kingdom
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 August 2014

Stayed in June with my two grown up sons.
The service at this Hotel is 2nd to none, we were treated very well.
The Hotel is very large and close to everything and yet quiet.
The food was excellent and very satisfying.
Breakfast was what you would expect, perfect.

Room Tip: Not sure, the hotel is very large and has even appartments with thier own private pool.
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  • Stayed June 2014, travelled with family
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Helpful?
1 Thank My_Opinion461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 August 2014
Dear "My_Opinion461"

Thank you for sharing your review and for your very kind feedback, especially with regards the high standard of service you have experienced. Your further comments with regards the convenient location and the excellent breakfast buffet are very much appreciated and we hope to see you all back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Muzaffarnagar, India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

Excellent location,beach is on walking distance.You can relax on Beach as well as easily access to market,night life,all kind of restaurants Indian,Arabian,Egyptian.
Large hotel with excellent amenities. Huge swimming pools.
Nice place to visit with familes.

Room Tip: Can book any room
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank parultomerrathi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 August 2014
Dear "parultomerrathi"

Thank you for taking the time to share your "amazing" review! I am delighted that you have enjoyed your stay overall and in particular have appreciated the convenient location and the excellent pool facilities. We hope you will have the opportunity to travel and stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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York, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2014

Stayed in Busakorn wing last year. We had been upgraded as we are IHG members to a King Srudio.Room was gorgeous, very spacious , super walk-in shower with nice toiletries. Decor was very chic and contemporary. King bed enormous and very, very comfortable. Breakfast was extremely good with a fabulous choice of foods, stayed 10 days and never got bored of breakfast !
Hotel is in a great position for walking into Patong for the resturants and nightlife. Several bars around the hotel , but was never disturbed by any night noise. The beach is directly across the road and lovely to walk along. All the Hotel staff were extremely helpful and very pleasent.Pool beautiful and never had a problem getting loungers. Will be coming back to stay again this Autumn. Just loved it !

  • Stayed October 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 5Hily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, 22 August 2014
Dear "5Hily"

Thank you for your "fabulous" review! It is great to note that your status as an IHG Rewards Club member has been well recognized and that you have enjoyed your stay in our beautiful Busakorn Wing! Your comments with regards the convenient location, the excellent breakfast spread and the high standard of service from the team throughout the resort are all very much appreciated and we hope to see you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Phuket

Property: Holiday Inn Resort Phuket
Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Patong
#2 Spa Hotel in Patong
#3 Family Hotel in Patong
#3 Luxury Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Business Hotel in Patong
#3 Romantic Hotel in Patong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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