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“A fantastic resort”

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Phuket Marriott Resort & Spa, Merlin Beach
Ranked #21 of 322 Hotels in Patong
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A fantastic resort”
Reviewed 18 September 2006

After the hustle-bustle of Bangkok, we chose Merlin Beach resort in Patong (Phuket) for a relaxation, and that is exactly what we got!

The resort has a private beach facing the mid-afternoon sun which is perfect for relaxing with the sounds of the sea lapping onto the beach. The beach is shallow, and at low tide forms rock pools rather than expansive sands, but at high tide it is pleasant to stroll along.

There are three pools: the centre pool has a swim-up bar and is the busiest (and therefore sometimes the nosiest), but one of the other pools has a shallow area catering for young children, and the third is very peaceful.

There are various restaurants. There is a reasonably-priced buffet on offer every night with different themes and live music. There is also a seafood restaurant (I recommend the barbequed Fisherman's basket THB1200 but glorious!!), a Thai restaurant and an Italian restaurant, all of which have fantastic menus and serve food to the highest standard. Breakfast is buffet-style, but with plenty of choice for all tastes.

The complex has a jewellery shop, a tailor (I had two suits made, high quality and good value) and a souvenir shop. Internet access is available in the bar, and there are plenty of activities organised by the staff either free (napkin folding, fruit carving, thai cooking) or at reasonable prices.

The bars are pleasant, a live act performs in the main bar every evening. However, many residents seem to travel to Patong beach (THB200 by Tuk-Tuk outside the door) for evening entertainment.

We had a superb stay, and wouldn't hesitate to book Merlin Beach again should we travel to Phuket.

  • Liked — Great staff made you feel very welcome
  • Disliked — No negative memories!!
  • Tips/Secrets — Talk to the Tuk-tuk station outside the main entrance - it is possible to get a tuk-tuk for 5 hours or so for around THB800 to explore areas away from Patong - head into the hills!!!
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
21 Thank MAB,UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Service
  • Value
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Wales UK
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 September 2006

The Merlin Beach is an excellent hotel, The setting is lovely, The rooms are large and spotlessly clean. The staff are helpful and always great you with a smile.

Breakfast is excellent with a wide ranging choice from well prepared and presented food.

The hotel pools are fabulous. There is plenty of room for the serious swimmer and plenty of novelties to keep children happy. There are so many pool areas that space and comfort is never a problem. Don't expect much of swimming on the beach which is shallow rough and full of large boulders. If you like the sea don't miss the lovely beach found by turning left outside the hotel and walking 200yds down the hill,

Only a short Tuk Tuk ride from buzzing Patong if you want to sample the nightlife. The Merlin Beach is a sea of tranquillity a lovely place to holiday.

  • Liked — Excellent service, room, food, staff.
  • Disliked — Unabe to swim in the sea
  • Tips/Secrets — Use the lovely beach just along the road
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank DennisTheDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gold coast
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 15 September 2006

We spent 10 glorious days here and were not dissappointed with our choice but overwhelmed by its beauty and the atmosphere of the merlin. We have just returned and boy did we not want to leave and already planning our next holiday there. Stayed in a deluxe room well furnished and very clean on fourth floor overlooking the beach and pool, the pools are to die for and my husband was quite shocked as I am a shopping fanatic and I never wanted to leave the hotel as it was so relaxing. The staff was ever so friendly and went out of there way for you, ate alot at the the resort and didn't find prices to be too bad and the food was outstanding, the thai resturant there has the best thai we have tasted. Had a massage at the hotel spa (for 2 massages was about $100)was a relaxing surrounding which I think thats what your paying for but there are so many massage places around in patong you can't go wrong. Must say the massage girls down on the beach at the resort do an excellent job had a massage, manicure, pedficure and hair extensions at all very affordable prices 300 baht for an hour massage. As metioned before the pools are just brilliant and the pool bar is great happy hour was on tuesdays at the pool bar and the looby lounge with live entertainment every night has happy hour 6pm to 8pm. Had our wedding anniversary over there and the staff were excellent and with my husband organised a huge bunch of flowers to be in my room when I got back from elephant trekking with Richard.
Being that little out of town was perfect as you were away from all the noise, hustle and bustle, some funky smells and the tailors who harrassed you all down beach rd. And 200 baht for a tuk tuk is not much here and there to town plus there is the shuttle bus/truck which takes you in for free.
Overall this hotel will leave beautiful memories for us especially lazing around the pool with a cocktail in hand, being waited on hand and foot and would recommend this hotel too anyone who wants everything at their doorstep and stay in a magnicifient resort.

  • Liked — location, staff and the pools
  • Disliked — nothing
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank excited05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 September 2006

We have just returned from a wonderful 8 night stay at Merlin Beach followed by 5 nights at Khao Lak Merlin. We had a very good deal, where we got 5 nights free at Khao Lak if we stayed 5 or more at the Merlin Beach. We loved both of them, although they offer very different experiences, as Khao Lak is still very quiet and not recovered from the tsunami as yet. We had a deluxe room overlooking pool 2. Room was not huge, but spacious enough with king size bed. The only disappointment with the room was the shower was not as clean as it should have been. We asked for them to clean the shower door again, it was little better but still quite grotty. The rest of the bathroom was clean though. Breakfast was always great, but the staff were a little slow at times. We ate a few times at the hotel restaurants but were not that impressed with the food, especially the buffet. However, these were the only downsides. The pools were wonderful. We found the shuttle times into Patong okay, but we also hired a motorbike from across the road to get around. We didn't want to be in the hustle of Patong all the time anyway. The beach at the hotel was not great, as stated many times, but lovely to catch the sea breeze. The beach across the road was beautiful, and took a couple of minutes to walk to. We enjoyed many happy hours at the pool bar and lobby bar, and although the band were not that great, we still enjoyed them, they were quite entertaining anyway. We were there from mid to late August and were expecting it to rain quite a bit, but luckily for us we had only 3 days of rain in 14. Anyone interested in also going to Khao Lak Merlin, resort was on a beautiful beach, with lots of pools. The rooms there are more Thai influenced, lots of atmosphere, and much larger. But be prepared for a very quiet place, only one restaurant open at the moment, but the food there was great, much better than Merlin Beach. Staff were awesome. Also about 10 mins into town, but not much there, still rebuilding.

  • Liked — Pools
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank where2go-next
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 August 2006

My wife and I stayed in the Merlin for 10 days and we were disappointed after all of the reviews that we read. Firstly is a long way from Patong or anything else for that matter. You would not walk into Patong in a hurry so this means the free shuttle bus that runs rarely or a taxi for 200 baht is your options. Then for getting back a Tuk Tuk will cost 150 baht. So if you are not using the shuttle then this will be an expensive choice. Patong anyway is not that nice of a place but at least other resorts like the Amari Coral Resort are walking distance (5 mins).

The room is just ok. Good size but furniture is just average and the room does not compare at all to rooms in other hotels we stayed in Thailand. Staff is nice but the service needs a lot of improvement.

When we arrived we were given a room that had a lot of ants running around a counter near the mini bar. When I rang to report this they sent a member of the cleaning staff up who had no English to spray the area with insect repellent. You would expect a manager to come up or someone with English but I had to ring for a second time to ask them to send him up. We requested a room change and this was when the manager asked us had we left anything out that was sweet that would attract them. I told him that we just arrived and that we wanted a room change. This took 1.5 hours. The manager never even apologized and we were given nothing as a token gesture for this inconvenience.

Pool area is really great and the breakfast is excellent. Also the Italian restaurant is beautiful.

Another thing that annoyed me was when I went to the taxi counter to ask for a metered taxi to be booked for taking us back to the airport the lady refused to ring one for me because of the taxi mafia outside and she also refused to give me the number to ring them myself which I could not believe. In the end got a lift with Mr. More for 600 baht that was excellent.

Overall we were disappointed with this hotel. Rooms are just ok and the service was less than average. Also keep in mind the location. It is a 10 min drive from anywhere like shops etc. Friends stayed at the Amari Coral that is close to Patong and they love it. Finally this hotel is also expensive for a deluxe room for the same price you can do much better.

Thanks,
Joe

  • Stayed August 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Joey1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 August 2006

just returned from 2 weeks at the merlin stayed in the pool access rooms which were almost to good to be true lovely hotel if a little clinical. The staff are very good and always helpfull my only complaint would be the band in the lounge who in my opinion were very poor. We would return to the hotel again although it is a bit out of patong if like us you travel in each night . all in all a lovely holiday ...please if you see the little white dog in the carpark give him a little to eat.

  • Liked — pools
  • Disliked — entertainment
  • Tips/Secrets — great beach across road from hotel
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank type
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 5 Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 19 August 2006

We stayed at Merlin Beach after a mini tour of Thailand and it was all that I had wished for. The initial greeting was lovely and the rooms were beautiful, most with great views. We initially got a room with a restricted view but asked for a move and got a great room overlooking the sea. Generally the food is good. The Thai restaurant is great but the buffet was disappointing. I think this is the only thing that lets this hotel down. I thought the prices of food and drink (except the buffet) were reasonable and there are several 'happy hours' at different times around the hotel. The pools are amazing and the hotel also offers some activities. My daughter did the intro to diving which was good and I strongly recommend doing the Batik Painting. It costs 150bt but you come away with a great momento. The hotel is outside Patong but don't let that put you off - I thought it was an advantage to get away from the smell of the sewers that pervades the main street and the constant hassle of those wanting your business. The shuttle bus is of limited use because it's timed to keep you in the hotel for meals but the cost of a taxi is 200bt. If you are worried about the beach , there is another one you can swim on the oppositie of the road(5 mins walk) but the hotel beach is great for kids who want to check out the crabs in the rock pools. The hotel are aware of the credit card fraud as reported on this site and they now take steps to ensure your card is safe. Overall it was a great holiday and I would definately return to Merlin Beach.

  • Liked — The standard of accomodation
  • Disliked — evening buffet
  • Tips/Secrets — pay the small extra cost for a deluxe room
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
18 Thank ezz100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phuket Marriott Resort & Spa, Merlin Beach

Property: Phuket Marriott Resort & Spa, Merlin Beach
Address: 99 Muen-Ngoen Road | Tri-Trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Merlin Beach Resort)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Patong
#12 On the Beach Hotel in Patong
#14 Spa Hotel in Patong
#14 Luxury Hotel in Patong
#15 Family Hotel in Patong
#15 Romantic Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Phuket Marriott Resort & Spa, Merlin Beach 5*
Number of rooms: 414
Official Description (provided by the hotel):
Set amongst forested mountains and lush, tropical landscaped gardens, serenity awaits at Phuket Marriott Resort & Spa, Merlin Beach. Located on a beautiful secluded stretch of white sandy Tri-Trang Beach, the resort boasts its own reef and stylish accommodation. Our resort is the ultimate destination for individual travelers, families, weddings and MICE. Three beautifully appointed swimming pools, modern fitness facilities, kids club, Spa & a wide variety of food & beverage. Our resort has an outstanding activity program for all ages offering extensive options for the most discerning traveler. ... more   less 
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Also Known As:
Merlin Beach Hotel Patong
Merlin Beach Resort Phuket
Hotel Merlin Beach
Beach Merlin Resort
Beach Merlin Phuket Resort
Merlin Beach Phuket
Phuket Marriott Resort & Spa, Merlin Beach Patong

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