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“Tranquility amid the chaos” 5 of 5 bubbles
Review of Patong Merlin Hotel

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Patong Merlin Hotel
Ranked #32 of 319 Hotels in Patong
Certificate of Excellence
Geelong, Australia
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Tranquility amid the chaos”
5 of 5 bubbles Reviewed 14 March 2013

As first time traveler's to Thailand and the first international holiday for the kids, we weren't sure what to expect. We found a number of friends had stayed at this hotel and all had given good reports. Arriving early we knew we would have to wait several hours before our two adjoining rooms were ready but the staff assured us they would do their best to have our rooms ready as soon as possible. We were supplied cool facecloths and welcoming drinks and information for our stay (10 nights) and were shown to our rooms shortly afterward and well ahead of check-in time. The cleanliness was excellent and we were surprised at how quiet and tranquil it seemed when we were so close to the chaos and hubbub of Patong Beach.
The rooms were the superior pool view rooms and were well appointed. My wife and I had the king sized bed and kids room had 2 singles. The bathrooms are a little small but functional. The view from the balconies was beautiful. We were on the 3rd floor of building 4 and found it to be a good position, although the wireless internet access in this location was poor and often inaccessible.
The staff were all very friendly and helpful, well all but the old pool towel monitor. He looked like someone stole his puppy. His English was on par with his ability to act cheerful.
Room service is fast and pretty tasty. We spent a lot of time in the pool with the swim-up bar and also ordered lunch there several times.
The gym is OK and there is a ping pong table if you prefer that to the ping pong on Bang-la road. There is also a full sized snooker table above the internet lounge near the lobby.
The laundry service is bit expensive (even for Thailand) but just outside the hotel you will pay about 50 baht per kilo if you prefer the cheaper option. There are heaps of money exchange stations everywhere, just shop around for the better rate.
Breakfast was terrific with plenty of variety and eggs cooked before you to your liking. The restaurants are good although not as cheap as you will get outside the hotel. We were very pleased with our stay and would highly recommend the Patong Merlin to families and couples of any age.

Room Tip: Higher level rooms are quieter and have excellent views. If you don't have kids you might like t...
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  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank andrew2504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (446)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 March 2013 via mobile

We stayed in July for 14 nights in the Pool Access rooms; amazing! Loved every day there and we're going back to Patong again this year!

The rooms were immaculate and the staff all extremely welcoming and helpful!

Pools were crystal clean and well looked after as were all of the hotel grounds.

We had the buffet breakfast each morning, both western and eastern and it was all fantastic; never had a bad meal!

The location is great, the hotel backs onto Patong beach were you can get endless massages, food and drinks!

Looking forward to being back there this year!

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank KiriArden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karratha, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 6 March 2013

We stayed for 9 nights from 24th feb in a deluxe pool view room in the new wing, however when we got there we upgraded to a pool access room. Hotel is in a good location and opposite the beach, rooms were good, but I would recommend staying in the new wing which had been renovated as the hotel is looking tired and old in some parts. Breakfast was adequate enough, I found the staff to be helpful. There is no free wifi at this hotel however there are a lot of restaurants that offer this, so it wasn't too much of a problem. We would stay again but only if we could get a pool access room.

  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 March 2013

As a family, we found the Patong Merlin catered to all our needs. It is close to the beach, shops, restaurants & bars & there is a free shuttle bus to their other hotel, Phuket Merlin, daily. There are 3 large always clean pools and numerous good restaurants on site. There is also a lovely spa retreat, small gym & games room. The restaurants, spa & wi fi are a little expensive but probably comparable to prices charged at other hotels. There is a big selection of food at breakfast which is usually included with the price of the room. I stayed at this hotel 21 years ago & found things a little different but I think this reflective of how Thialand has changed rather than the hotel itself. The staff was not as freindly as previously experienced & tips are almost demanded. They work long hours and appear tired. Reception can be very abrupt during their busy times.

Room Tip: choose a room with a balcony facing the pool.
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  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 28 February 2013

This is my 4th trip to Phuket and haven't stayed here before, it was a busy week Chinese new year, wouldnt come that time of year again. However the hotel has the perfect location, fronts onto the beach side on Thanon Taweewpmg and the back side onto Thanon Ratuthit Songroipi where the major shopping centre Jungceylon', is only a 10 minute walk away. I stayed on Bangla road prevoiusly which was noisy, where as the Merlin was quite and relaxing. The hotel itself is a bit old and tired, but the swimming pools are great all 4 of them. The best pool was the one on the side where the pool access rooms are. We wanted a pool access room but they were booked out. WE over paid for the room as it was Chines new year, but when you book cheap flights you go when you can get them! Which we did. I would request a ground floor unit f i was stay here again. Breakfast was included and would have been nice to have some muesli and a few more healthier options but there was plenty of fresh fruit and an egg station with great omlettes. All in all it was good and I would stay again but would love to be in the pool access room next time.

One thing, and this is not just at the Merlin, but every Hotel I have stayed in, (thats 5 different hotels in Patong), the beds are so hard its like sleeping on a slab of wood with a matress protecter ontop of it. Whats with that! Are there any hotels in Patong with nice soft comfy beds????

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank ChampangneMonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 February 2013

We found the staff very good and the service even better.Some renovations were in progress at the time of our stay, however we had no disturbance to our stay.We found it to be in close proximity to everything we required and walked daily into Jongceylon Shopping Centre. The beach is very close, just a short walk thru the hotel gardens.This was our first trip to Thailand and wont be our last.The food was average and with the menu staying constant needs to be upgraded more frequently to incorporate more European dishes to accomodate the many different palates.Some nights had a group of rowdy young partygoers in the next room, but this only lasted a few days.Overall we found this Hotel to be a good all rounder.Considering returning again this year 2014..

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank orca007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvdal, Norway
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 February 2013

This is the 18 time we have stayed at this hotel. We know the staff so good that it is almost our family. They have 3 wonderful pools, but we are mostly at the beach where we know many of the people, mr Bauve who sell bear and mineral water and the massøs Siva(madam take massasje every day) and the longtail driver mr. Dang. Of course have we been at Bangla Road where there are many fine restaurantes, sweedish and danish and some thai resturantes where we eat thaifood which is very good. We stayed there for almost one month. It is a long trip almost 12 hours from Norway but it is worth it.

Room Tip: Room which faces the pool is very good. We have stayed at the same room 3 times.
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  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank jenspk1026043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Patong Merlin Hotel

Property: Patong Merlin Hotel
Address: 44 Thaveewong Road, Patong Beach, 83150, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 On the Beach Hotel in Patong
#19 Spa Hotel in Patong
#22 Luxury Hotel in Patong
#22 Romantic Hotel in Patong
#37 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Patong Merlin Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Patong Merlin Hotel is an international holiday resort in the heart of Phuket's exotic Patong Beach. Nestled amongst acres of swaying coconut palms and flowering gardens, the Merlin weaves its way around three beautiful aquamarine sculptured swimming pools in a labyrinth of curved walkways and meandering paths.There is easy access to the sparkling sandy beach and the quaint street markets.An enchanted ambiance and smiling attentive staff ensure your visit to Phuket's playground in the sun is as memorable as it is magical. ... more   less 
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Also Known As:
Merlin Patong
Patong Merlin Hotel Phuket

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