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“Good hotel in good location”

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Patong Merlin Hotel
Ranked #35 of 334 Hotels in Patong
Reviewed 16 November 2013

Hotel is in a good location, opposite the beach and at the start of all the shops...next door to hard rock bar too. The hotel was well presented, clean and tidy and lovely pool access room. Always great to have direct access to the pool! Staff were ok, a bit friendly but could work on their customer service skills a bit more. Hotel grounds are lovely, but hotel bar by the beach had no atmosphere, but that's probably because no one was sat there! Good overall hotel but don't expect much at breakfast or expect happy chefs at the eggs counter - it's like they don't want to be there!

Would recommend this hotel and easy access to bars and restaurants.

Stayed: November 2013, travelled as a couple
Thank TheLuckyWonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 November 2013

We recently stayed 4 nights during our honeymoon, the hotel is in need of a facelift facilities are a little worn I must say the pool needs a good clean lots of mould within the grout.
Breakfast was included there was a great variety, we didn't eat anything else at the hotel after seeing the chicken skewers baking in the sun at the pool bar we decided against it.
I don't like being hassled within the hotel for taxi's or tours I find this very annoying after being approached every time you leave or return to the reception area.
Having said the above our overall experience at the hotel was pleasant the above were little things we noticed throughout our stay.

  • Stayed: November 2013, travelled as a couple
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1  Thank Kristy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

As a seasoned traveller and used to staying in 4 or 5 star hotels, i was so dissapointed in The Patong Merlin.
This is hotel would only be a 3 star compared to other hotels and thats being generous!
We paid extra and stayed in the new wing, which looked very nice, but when it rained the place was flooded, we had a pool of water outside our rooms and the corridors were laden with wet soggy bath towels on the floors,i would understand if this was a one off thing but it rained every night so this was the standard that was accepted.
The new wing looks over a building site, so if your on the 3rd fllor and over, dont expect a nice view, it was bloody awful! not what they advertise !!
The beds are rock hard, even with an extra layer of padding it was hard to sleep, i actually doubled my doona and slept on top of it and used the dressing gown to keep myself warm.
Breakfast is very poor, comparing it to other hotels it was disgusting !
The staff in general were lovely, but having said that there were also a few around the bar who were rude and abrupt, they obviously dont teach them about customer service !
The older pools are so dirty, the grout is black and covered in fungi, they really need to employ pool cleaners.
I loved the touch of empty milk crates used on the hotel balconies filled with flowers..what a sight, honestly WT?
we decided to go to the buffett for dinner until we wateched them set up, the tables were filthy and all they did was throw a white table cloth over the dirt, even the seating was rusted and so dirty, so we ended up at The Holiday Inn.
overall this hotel is old, dirty and not worth the money, if your a seasoned traveller, dont look at the photos on there website,there obviously 10 yrs old, dont even bother, look elsewhere !
there are so many beautiful hotels in Patong, and this is not one of them !

  • Stayed: October 2013, travelled with family
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5  Thank Harmsy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Perfect location, opposite beach and at beginning of shopping strip. Clean, tidy rooms serviced daily. Staff very friendly and respectful, always willing to help. Grounds beautifully kept and pools are amazing. Great priced holiday package. I'd go back any time. Was is uses with some upset tummies but that was all thru phuket

Room Tip: Ask for a superior pool view room not on ground floor
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  • Stayed: October 2013, travelled with friends
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1  Thank missy2035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

4th time at this hotel, no complaints again!!!!! Our room had just been refurbished and was nice and new. Only thing that was a pain was our room ws on 3rd floor and there was no lift, alright for me but patents struggled a little with the steps and their bad knees. Would happily book again and recommend.

  • Stayed: October 2013
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1  Thank kim m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

My boyfriend & I stayed 7 nights at the Patong Merlin 2 weeks ago. I had read on tripadvisor that the staff were very rude and the pools were not clean. I did not find this to be the case at all, in fact quite the opposite the staff were extremely helpful and the pools were constantly being cleaned and were sparkling quite frankly. Would definitely staff at this hotel again, it has a good atmosphere and is in a great spot.

  • Stayed: October 2013, travelled as a couple
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1  Thank Jiver1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

My fiance & I just returned from 8 nights at the Patong Merlin Hotel. It was our first time staying there and we found the property to be beautiful, the rooms spacious and the staff extremely helpful. The breakfast was another winner with lots of variety to choose from and great food.

The DEALBREAKER though was the preset air conditioning temp in the room. It was set to 25C and we could not lower it to make the room cooler. 25C is NOT COOL ENOUGH in Phuket.

Also found that I was eaten alive by insects as our room was near the pool - so take some good bug repellent.

Room Tip: We requested a ground floor room near reception before travelling and were placed in 4104 - 1 min fr...
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  • Stayed: November 2013, travelled as a couple
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1  Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Patong Merlin Hotel

Address: 44 Thaveewong Road, Patong Beach, 83150, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 On the Beach Hotel in Patong
#22 Romantic Hotel in Patong
#22 Spa Hotel in Patong
#27 Luxury Hotel in Patong
#31 Family Hotel in Patong
Price Range: £55 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Patong Merlin Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Patong Merlin Hotel is an international holiday resort in the heart of Phuket's exotic Patong Beach. Nestled amongst acres of swaying coconut palms and flowering gardens, the Merlin weaves its way around three beautiful aquamarine sculptured swimming pools in a labyrinth of curved walkways and meandering paths.There is easy access to the sparkling sandy beach and the quaint street markets.An enchanted ambiance and smiling attentive staff ensure your visit to Phuket's playground in the sun is as memorable as it is magical. ... more   less 
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Also Known As:
Merlin Patong
Patong Merlin Hotel Phuket

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