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“Patong Merlin Hotel”

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Patong Merlin Hotel
Ranked #32 of 319 Hotels in Patong
Certificate of Excellence
Greater Perth, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Patong Merlin Hotel”
5 of 5 bubbles Reviewed 22 April 2014

We arrived early received a cool towel much needed after flying all night a welcome drink

The staff were very good throughout the stay and we quick to attend when we need help opening the safe and when we needed an iron and iron board

Check in did take some time and not sure why they needed to know every detail of when we were arriving to when we were departing they also needed to sight our outbound tickets not sure if this is normal

Since we arrived early about 8.00am the room wasn't ready even after advising the hotel we would be checking in early by email the previous day

We went for a walk along Beach Road and found the Jungceylon Shopping Centre and spent a few hours there

We later got the keys to the room after 2.00pm The room was large clean and had all facilities needed We are in Phuket for 2 nights to attend a wedding so the room was only needed for sleeping

Room 6217 is facing the room so at night it can be noisy since you are right next to Hard Rock Cafe and there is singing late into the night

At the other end of the complex you have the Sunset Bar - Happy Hours buy 2 drinks for the price one was a great deal We met friends at the bar and enjoyed a drink or two in the Happy Hours

Breakfast is very well presented and have the usually fare needed for breakfast really can not fault the breakfast service except it is very HOT in there I don't think they have the air conditioning on so you don't stay too long

We enjoyed our stay and for the price paid were very impressed and would stay again

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wargab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (450)
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English first
Melbourne, Australia
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

My girlfriend and I stayed at this hotel for 8 days and enjoyed the large pools the very clean Superior Pool view room and the amazing breakfast buffet.The staff at this hotel were quite friendly and very quick to come to our room when we had a problem with the safe and a small problem with a blockage in our shower...The cleaning staff were very friendly and it was great to see them smiling every single day.Overall a good hotel and great value for money.

Room Tip: Choose a Superior Poolview room.They are quiet with easy access to the pools.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Constantine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

Great location, really nice friendly staff, big spacious clean rooms, amazing large pools, simply amazing selection for the breakfast buffet - however you may have to spend soem time looking for a table if its raining, as the outdoor area gets flooded easily and makes it complex at peak times :) all in all 8.5-9 out of 10
Definatly would stay again, specifically good for large groups or large family vacations.

Room Tip: Try to get upper levels rather than ground floor to avoide the noise that can be heard from the pool...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinjarra, Australia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

In march we tried something different so we tok a package to thailand,phuket via bangkok
We stayed at the patong merlin hotel had a great time,close to the beach,met bindi massage lady on the beach.
The staff at the hotel were very freindly just loved the way they interacted with the small kids will be glad to go back anytime

Room Tip: Go up one floor to look down on the pools
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 17 April 2014 via mobile

So we have had this hotel recommended to us by many people and have heard of many more having stayed here. My fresh wife and I cannot work out why anyone would stay here once, let alone return to the place. Previously stayed in other similar hotels in Patong with no problems. For the price we have paid for the patong Merlin we would expect a higher standard of room and facilities, without even starting on the rude and surly staff.
Day 1 arrived. Brief check in nothing explained to us like where breakfast was to be, or where we might find a beach towel. Whisked off to our room, pushed in an done. Clearly the bell boy had better things to be do like playing with Facebook along with the other thinly spread staff. Room was dirty with dirty mirrors, floors and shower. Room was cleaned by a very cheery house keeper.
Asked a member of staff near the pool where we might find a pool towel, the response was " over there next to the pool bar". Which is great if there wasn't three pool bars. (Thanks captain aviator sunnies for 0 service).
Day 2: woke up crippled by the block of stone I slept on. Found breakfast, didn't have it in protest as I required 2 hrs of massage to free up my back. Decided to go for a swim and went to two different pool bars to find the towels (hidden behind the middle bar). Pool is great nice, deep and refreshing.

Day 3: went to breakfast sat down at a table for 20 seconds then had a member of staff as us to move. We can only assume it was because there were two of us on a 4 seater table. Was very busy, but was peak time for breakfast. A number of empty trays were around where food should have been. Had to wait around 10mins for and omelette as there was only one person cooking. Went to swim up bar in the afternoon looking for a drink to be confronted with 3 staff members standing around looking at us with no hint of service to be offered (probs reading these reviews on trip ad). We have had something put on the bed to make it softer so we will see how tonight's sleep goes

We have one more day to go and here are the positives so far.
1. There is only one more day to go at this patong delight.
2. House keeping are all very cheerful and always greet you with a smile.
3. The location couldn't be faulted. Close to everything with otop on one side the beach on the other and Bangla rd a short walk away.
4. Good wifi to make reviews on trip advisor
5. Room is very dark in the mornings with fantastic curtains in the room

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

Stayed with family group. Had pool view room. Tried to get pool access room but none available. Would try again. Staff friendly although when I complained that our air cond was not getting the room below 25C I was told that was what it was set at and not so friendly at that time. Interestingly our sons room got down to 21c. Eventually got ours to manageable level by leaving in on full time although cleaning staff turned it off a couple of times. Pools were great. One is 2.5m and everyone loved it. Breakfast was good. Seemed as if all rooms may be smoking. Ours had an ash try inside when we arrived. When ever anyone smoked on the balconies nearby we seemed to end up with smoke smell in our room. Couldn't see how that happened but it did. Songkan Festival on while we were there and we could be involved and escape easily if we wanted to. Ate set menu at restaurant that night and great thai food. Loved it. Ate at buffet another night and while some was excellent some was poor. Plenty of restaurants nearby.

Room Tip: Stay in the new section. The air conditioning is better and rooms are finished off better. Also furt...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidRowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carnarvon, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 April 2014 via mobile

Was greated with a cold towel and a drink on arrival. Booked a pool access room, couldn't fault the room. The house keeping lady, Wanada was very friendly and polite.
Since it's such a large hotel, you have to walk alot around it. But that suited us, may not suit others though.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank happinessjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Patong Merlin Hotel

Property: Patong Merlin Hotel
Address: 44 Thaveewong Road, Patong Beach, 83150, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 On the Beach Hotel in Patong
#19 Spa Hotel in Patong
#22 Romantic Hotel in Patong
#22 Luxury Hotel in Patong
#37 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Patong Merlin Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Patong Merlin Hotel is an international holiday resort in the heart of Phuket's exotic Patong Beach. Nestled amongst acres of swaying coconut palms and flowering gardens, the Merlin weaves its way around three beautiful aquamarine sculptured swimming pools in a labyrinth of curved walkways and meandering paths.There is easy access to the sparkling sandy beach and the quaint street markets.An enchanted ambiance and smiling attentive staff ensure your visit to Phuket's playground in the sun is as memorable as it is magical. ... more   less 
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Also Known As:
Merlin Patong
Patong Merlin Hotel Phuket

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