We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Spot, Great Family Vacation”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Patong Merlin Hotel
Ranked #33 of 321 Hotels in Patong
Melbourne
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Spot, Great Family Vacation”
Reviewed 5 May 2014

We have just returned from spending 12 nights at the Patong Merlin. We had a great time. Family of 4. We booked adjoining rooms and paid a little extra for a pool view on the 4th floor. Rooms were good and clean. The resort is now under renovation. Foyer and rooms are getting an overhaul. Little noisy but they are trying to keep the noise to a minimum. Buffet breakfast was a great start to the day and kept you going well into the afternoon. Our kids absolutely loved the main pool. Deep enough to dive into, they couldn't get enough of it and neither could we, it was so hot. Highly recommend taking plenty of aero guard. Spray your legs especially ankles - more so during dinners and breakfasts (it doesn't matter where you go) the mossies love being under tables. Very humid at the moment, it rained the last couple of days but only for short bursts, if you are by the pool not to worry it's not cold. Overall we will come back. Centrally located - to the markets and to the beach. Walking distance to wherever. Tuk Tuk to Jungcelyon shopping centre 200bht.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,619 reviews from our community

Traveller rating
    555
    663
    260
    82
    59
See reviews for
453
636
42
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (460)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 May 2014 via mobile

Being our 4th trip to Thailand, we thought we would try a different hotel. We opted for the sister hotel to where we usually stay given the great experiences that we had had in the past and also the reviews that we had read - what a bad move.

On check-in, we were told that only one of our interconnecting rooms was available and the second room wouldn't be available until 7pm! When I said this wasn't good enough and that we shouldn't be paying for a room that we didn't have, the rude lady on the front desk couldn't have cared less telling me that she could move us to another room but it wouldn't be connecting - not really an option with a 6 year old.

Never in my all of my trips here have I experienced such a lack of basic customer service. Zero attempt was made to right the situation and to be honest, with the attitude I experienced, had I the option, I would have left there and then but as we pre-paid the accommodation, we had no choice but to suck it up.

I wish that I could say that this was was our only bad experience with staff but sadly that wasn't the case. Everyday we endured rude and disinterested staff all over the resort. From the person who cooked the eggs at breakfast the the guy who hands out the pool towels. The only staff with a smile and a "hello" were house keeping and the security guards at each exit.

The rooms were fine and comfortable enough although we did need to request a mattress topper for the slab of stone that was the bed.

The Location is excellent with otop markets across the road for shopping and Patong beach at the other end. Wifi is good and the 200 baht haircut I got at the hotel barber was fantastic!

Cosmetically, the resort is very tired and is well and truly in need of renovation. The gardens are well kept but the pools are old with cracked tiles and stained and missing grout.

All in all this hotel was a huge let down. There are much better resorts for your money in Patong so look around. I will definitely be taking my business elsewhere for my next trip and for me, the good Merlin name had been tarnished.


  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Todd1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014 via mobile

Fantastic hotel, stayed for 12nights, prefect room 6118 first floor over looking the pool. Hotel is in a great location, once side walks out to markets while the other-side Patong beach! The only reason I didn't give it 5 stars was because of the buffet breakfast, there was the same food everyday, there wasn't much change. But defiantly will stay there again. Reception staff some grumpy some nice. Cleaning staff fantastic very friendly.

Stayed April 2014
Helpful?
3 Thank Nic O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

I could not fault this place. It had everything you could ever want. The beds were comfy, staff were fantastic and wanted to help no matter what and tips were not always expected but if you gave them they were much appreciated. The food was to die for. Breakfast of a morning was fabulous with a wide variety of cereals, fruit, toast and spreads, pastries and a wide selection of international hot dishes as well, there was also three different juices and tea and coffee. the pools were cleaned every morning and the staff took great care in looking after the grounds and inside the buildings. Patong Merlin is very close to everything with the beach being on one side and the OTOP markets being on the other. Bangla Road and Jungcelon Shopping Centre are only a short walk away.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lynnecure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014 via mobile

This place was ok but it could have been so much better. If you read some of the negative reviews as well as the positive one you'll have some idea of what the Patong Merlin is like. The cheaper rooms are really getting tired now as are the swimming pools (lots of broken tiles etc). What it really needs is a big make over and get rid of some of the miserable staff. The cleaners are the only one who are friendly. No more than an average 3 star for me.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Daral L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014

We stayed here for 5 nights and found the resort to be in a great location in Patong, not far from all the action. The pools are great, we spent most of the time in the one with the pool bar as the other pools either had lots of children or the older crowd.

We had a pool view room which was nice.

The gym isn't very good a few of the machines don't work and there isnt much in there.

Breakfast was ok although I did expect more variety considering the hotel is so large.

If we went back we would probably look at staying in a pool access room, they looked really nice.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank ozgirlmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2014

I am staying here now as I write this review.
Pools? Wow!! Choose one of the three amazing pools. Gardens and surrounds and immaculate. Pools are crystal clear.
Food and beverage? Buffet breakfast is excellent. Staff are very friendly. Breakfast was included in the stay. Have eaten in most of the restaurants and they are very inexpensive. I read a review that they were very over priced. what a load of rubbish!!! Compared to priced in Australia and other over seas resorts they are CHEAP!!!
Rooms? Fantastic!! Beds are very comfortable. Rooms are spotless. Free wifi all over the resort.
Transport? Just sort your self out and there is free shuttle service to Photon. or get a taxi get a taxi for 250 B that about 9.00 aus.
Tours over here are amazingly cheap too. We have booked two full day tours with lunch and two dinner shows for 253.00 aus.
So in a nutshell. I would definitely come back to this resort. Excellant is all aspects . Five stars from us!!

Room Tip: A tip? Just come and experience it for yourselves!!!
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Raymond A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Patong hotels
0.2 mi away
Grand Mercure Phuket Patong
0.4 mi away
Patong Beach Hotel
Patong Beach Hotel
#23 of 321 in Patong
1,262 reviews
0.6 mi away
The KEE Resort & Spa
The KEE Resort & Spa
#27 of 321 in Patong
1,557 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Swissotel Resort Phuket Patong Beach
0.1 mi away
Burasari Resort
Burasari Resort
#10 of 321 in Patong
3,050 reviews
0.3 mi away
Banthai Beach Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Patong Merlin Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Patong Merlin Hotel

Property: Patong Merlin Hotel
Address: 44 Thaveewong Road, Patong Beach, 83150, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Patong
#19 Spa Hotel in Patong
#22 Romantic Hotel in Patong
#23 Luxury Hotel in Patong
#37 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Patong Merlin Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Patong Merlin Hotel is an international holiday resort in the heart of Phuket's exotic Patong Beach. Nestled amongst acres of swaying coconut palms and flowering gardens, the Merlin weaves its way around three beautiful aquamarine sculptured swimming pools in a labyrinth of curved walkways and meandering paths.There is easy access to the sparkling sandy beach and the quaint street markets.An enchanted ambiance and smiling attentive staff ensure your visit to Phuket's playground in the sun is as memorable as it is magical. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelbag, Booking.com, Ebookers, Hotels.com, Priceline, Agoda, Southall Travel, TravelUp, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, HotelQuickly and Cancelon so you can book your Patong Merlin Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Merlin Patong
Patong Merlin Hotel Phuket

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing