We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An escape into paradise of tranquility,privacy and comfort!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #8 of 331 Hotels in Patong
Certificate of Excellence
Reviewed 1 February 2013

To be honest we wouldn't like to review this hotel and keep all travelers away from this beauty in
order to have the same peacefull and romantic holiday next time!

From other hand we would like to express our feelings regarding Avista Hideaway,as we are sure,that this is one of the best hotels in Phuket!
We wanted to stay close to Patong ,but a bit away from the crowd and the noice and we would say ,that we found the best place for it!
We had a beautifull stay 2 years ago in-Amari hotel,close to Avista hideaway,where we had a fantastic holiday as well,but far far from the moments we have experianced in Avista!

Everything was fantastic-from the service,attitude of the staff to the comfort of the rooms,facilities and the ralaxing athmosphere!

Just to metnion,that the hotel is located at the heel and there are many levels for each buildings,blocks etc,which in our opinion makes it nicer and unique!The hotel is convinient for couples,families and elderly people as well!There are el.cars ready to serve you at any time!

And the last we want to tank for the great help of Ellen,Manager of the hotel,Eduardo,guys from the Main pool and SPA for feeling as in the paradise!

Galina and Dimitar Y.

Room Tip: All the rooms are nice and depending of the preferences of the customers:firs floor with easy access...
See more room tips
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dim_yy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 10 February 2013

Dear dim_yy

Many thanks for your comments and we are delighted that you found Avista Hideaway Resort and Spa to your liking. As I am sure you noticed, the layout of the property has been designed in such a way that even when we have a lot of guests you can still find a quiet, peaceful area to enjoy a romantic moment.

We are very lucky to have such a great location overlooking the bays which is both totally secluded but only 2 minutes from the main area of Patong. We do understand that as we are located on the top of the mountain there are a lot of different levels throughout the property. With this in mind we have included a number of elevators which makes matters easier and we do also have our golf carts on call 24/hrs so you can simply ride on these rather than walking around if preferred. We do also have rooms located near to the reception which are ideal for people that may find it hard to walk up and down stairs.

Once again we are glad we lived up to your expectations and we have passed you comments onto all the staff. We are always thankful when we receive comments and it motivates each of us in our work.

Thank you and we look forward to seeing you again in the future.

Warm Regards

Avista Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,061)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,697 - 1,703 of 2,061 reviews

Reviewed 27 January 2013

We were blown away from the moment we stepped into the lobby. We arrived right on sunset and were taken aback by the 180 degree views. The resort is still empty and the service at the moment is personolised, I hope this can be maintained once they are fully established. Pools are fantastic and the resort and rooms are to die for. The resort is about 95% complete and we observed progress every day. All major construction seems to be complete its only minor touching up that is taking place. You don't even realise that work is going on. The only negative is that there is not enough options for transport into patong. They do provide a reliable shuttle service every couple of hours. Well done Avista!!

  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Gerard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 29 January 2013

Dear Gerard G

Many thanks for your kind comments.

We are delighted to know that you enjoyed your stay with us and that we lived up to your expectations at the Avista Hideaway Resort & Spa.

We certainly intend to maintain the level of service we currently provide to each and every guest.

We have also introduced a limousine service in addition to the Shuttle Service which ensures there is always transport available when required.

Thank you again for complementing our Resort and services, your words of appreciation have been shared with our team and we hope to see you again soon..

Warm Regards,

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

My partner and I have just come back to Melbourne after spending 12 nights at this beautiful 5 star plus resort I call Paradise "Heaven on Earth". On arrival we were greeted by a beautiful Thai girl in a long white evening dress with a cool drink and cold towel, just what we needed after arriving late around 12:00pm as our plane was delayed in KL. After checking in we were shown to our room which was absolutely beautiful overlooking the pool and as we were exhausted from the flight we snuggled into our king-size bed which was so comfortable. In the morning we woke up refreshed and headed downstairs to breakfast, oh what a beautiful array of scrumptious food there was, so much to choose from and the staff were all smiles and greeted us like we were royalty. On day 3 it was my partners 50th birthday and there was a knock on the door of our room, upon opening the door there were 3 staff members holding a 50th birthday cake, we were pleasantly surprised and overjoyed to think they went beyond the call of duty to do this for us. The next day at breakfast again a beautiful buffet of delights, whilst we were having our breakfast we were greeted by a beautiful Swedish girl named Ellen who I call "the hostess with the mostest" Ellen guided us to some beautiful spots in Phuket "thank you Ellen". My partner and I would like to thank the Management and staff at Avista Hideaway Resort and Spa for making our stay unforgettable, beginning with the birthday cake to the upgrade of the pool access room and bottle of champagne and romantic dinner for two, this will be the only hotel we will stay at when we are next in Phuket. A few words in Thai for the staff "ใหญ่ขอบคุณผู้บริหารและพนักงานสำหรับการทำให้เรารู้สึกเหมือนอยู่บ้านและขึ้นต้องใช้ความพยายามที่จะทำให้ผู้เข้าพักที่น่าจดจำ"

Room Tip: pool access room is a delight, out onto the balcony into the pool for a refreshing dip and swim up t...
See more room tips
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chrissie2102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 5 February 2013

Dear Chrissie2102

Many thanks for your fantastic comments and we are delighted to know that you enjoyed your stay and that we lived up to your expectations at the Avista Hideaway Resort & Spa.

We take pride in looking after all our guests and ensuring each stay is as memorable as possible and we truly believe that the small things always make a difference.

The 3 staff loved the photo and are glad your partner enjoyed the cake, Ellen is also grateful for the compliments.

Thank you again for complementing our Resort and services, your comments have been shared with our team and we hope to see you again soon.

Warm Regards,

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2013

Me and my partner stayed at the Avista Hideaway resort for 5 nights, after staying at the chains kata hotel 3 times before so our expectations were high as for us we would not stay with anyone else in the area

We were greeted at the entrance and given a refreshing drink and cold towel, only having to give our names and passport while the very polite staff checked us in, very easy!
The rooms are spacious and well equipped, the balconies are large with beautiful views of the ocean and pool area, although a few touches made it obvious the rooms are not 100% complete these are only minor and certainly did not affect the overall feel of the room (the bathrooms are amazing)
The service throughout the hotel was excellent and the breakfast buffet choice was good for a Phuket hotel (never seem to serve good bacon or decent sausages in Thailand but everything else you'd expect from a 4 or 5 star hotel)
The pool areas are beautiful and very clean, the spa although again not complete was very nice and i would recommend spending the money on a treatment or 2 with them, we had massages every night in different places in kata and karon but these were not as good as the massage we had at avista
The hotel staff were very good although still training in some aspects they went the extra mile to accommodate the obvious fact that the hotel is still in its infancy, delivering cookies to your room at night, providing free water and mosquito spray. We even revived a free bottle of champagne!
Free wifi was handy and the free shuttle to Patong was helpful also.
The only negatives were that the air con in the room was ridiculously loud even on the lowest setting and the fact that to go out for food in kata or karon you had to drive through the chaotic patong nightlife every time as the one way system means you have no choice. There is another road you can follow that avoids patong but it's very rough and rocky with no light.
Overall the kata hotel suits us better as its location and size it's what we like, the hideaway resort is exactly that a large "resort" but a very beautiful hotel which we loved, don't stay at the kata hotel first and you will love it even more

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 26 January 2013

Dear Chris G

Many thanks for your kind comments.

We are delighted to know that you enjoyed your stay with us and that we lived up to your expectations at the Avista Hideaway Resort & Spa and thank you for returning to us again.

We are constantly improving the Resort as the opening phase progresses and all comments are of great value to us. We have introduced more shuttle bus services directly to Patong which is only 2 minutes which also stops at the Beach.

Thank you again for complementing our Resort and services, your words of appreciation have been shared with our team and we hope to see you again soon..

Warm Regards,

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2013

I visited this hotel before it had opened, and parts of it were still a building site. But the rooms and public areas that were complete looked fantastic, I was also told about some the facilities and services the hotel was going to provide, so I could clearly see the potential there.

Having stayed at the Avista groups 4* property in Kata, I have great expectations as to how good this property will be.

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 19 January 2013

Dear MarcusLeach,

Thank you for your excellent comments.

It is a pleasure to note that you had a wonderful stay at Avista Hideaway the new luxury hotel from Avista Hotels and Resorts .

The hotel is now in the soft opening phase however all our facilities should be operational by the end of January. It will truly redefine luxury travel in Phuket and we have received rave reviews from our guests who have stayed with us so far.

We have introduced a number of new services and facilities since your visit which includes the full Butler Services and also our fantastic Ayurveda Spa.

The Avista Hideaway team looks forward to welcome you soon to try the full facilities this time.

Warm Regards,

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2013

We stayed at this hotel from the 05 - 10 January 2013. The rooms are nice and big and spacious. The service was excellent. Ellen was a great Guest Relations officer who would come chat to each of us every morning at breakfast. The hotel is situated close enough to Patong and still far enough that you can enjoy the peace and serenity of your surroundings. The private beach was not ready while we were there and this was the only drawback. As a result, we would take the hotel shuttle to Patong. The shuttle can only take 14 passengers so you had to book early if you wanted to take the 8pm shuttle. I would definitely stay at this hotel again.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MI_AL_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 19 January 2013

Dear MI_AL_123

Many thanks for your kind comments.

We are delighted that you enjoyed your stay at Avista Hideaway and I have passed your comments onto the staff. Ellen was also very happy to look after you and appreciates your feedback.

We have now introduced more shuttle bus services to Patong Beach and also added a service to the take guests to the secluded Freedom beach which truly is a fantastic area.

We hope to see you back again in the near future.

Warm Regards

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

The Avista Hideaway Resort in Patong Beach, is truly a hideaway. Such a hideaway that nobody knows where this resort is located or if it's open. I was scheduled to stay at the Avista Resort in Karon Beach but was contacted from Avista Corporate that we would be "Upgraded" to a 5 star resort with better amenities and would be given breakfast, lunch and dinner for the inconvience and upgraded to a bigger "family room." The property in the near future will actually be lovely and probably a great place to vacation, but for myself and my family we did not get to relax or enjoy. The hotel is under staffed grossly and only has 1 official concierge; so my 1st day in Phuket I was relegated to spending the majority of the day trying to book my own activities and doing my own research with out the help of the hotel!! Also, come to find out the meals were included for everyone and there is only 1 restaurant that ONLY serves buffet, so I wasn't treated special, just made to feel that way so I would Ok the change of venue!! The Hotel is great that it's not close to the hustle and seedy scene of Patong, but tucked away. The downside which I wasn't informed off until I checked in, the hotel does not offer Free Shuttle into town, being that it's to far of a walk. Though the Hotel does say it offers shuttle 3x's a day but those times are constantly changing and every time you want to get into and out of town, it will cost you around $300 - $400 baht. Believe me it's not all that expensive but if you do it a few times per day. I believe this Avista used this "soft" opening at the expense of paying customers to test their staff and the property but the guests who traveled long distances and paid a lot of money were not given the amenities and service that warranted the price!! Phuket is a beautiful area and being that I live in the US, I don't get to Phuket often and from this point until I go back, that portion of our trip will always be tainted by my families experience at this property!! I truly feel bad for the staff at this property because they are truly nice and want to help but are so overwhelmed, under staffed and untrained that they receive the brunt of the guests unhappiness. The Corporate Office of Avista should be held accountable and the Avista Group should rebate guests that stayed at this resort during this time period! Though, the 1 shinning star of this property is a gentleman by the name of AB, this man did more than his job called for and did and was truly genuine in his actions. AB we thank you very much for all that you did!

Stayed: December 2012, travelled with family
7  Thank PhishyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 26 January 2013

Dear PhishyGuy,

Many thanks for your comments, we do appreciate all feedback and always ensure we follow up on any items. We are addressing the issues which you commented on and can assure you that our Luxury Hideaway will meet the highest standards in the future.

As you know we were in the soft opening phase of the Resort when you stayed with us and we are sorry that you felt like a test subject. We sent out letters to all Guests prior to arrival to explain the Resort was newly opened and as a gesture of good intention we provided a number of extra benefits to all guests during this period.

With regards to the staffing issues you mentioned we now have our full staffing in place as well as a dedicated tour desk and limousine service.

All pool bars are now fully operational as well as our rooftop dining room which offer a wide range of food and beverages.

As you rightly mentioned the Resort, although located in Patong, is conveniently located just far enough away from the busy area to let guests enjoy total privacy, we feel that this is one of our unique selling points as the main area is only 1.5 km from the Resort. We have now also addressed all issues with the complimentary shuttle service which runs directly into Patong at regular times and takes approx 3 minutes.

I have also passed you comments onto AB our Butler Manager and he is thankful for your recognition.

Again I do regret that you felt we did not meet your expectations this time and can only assure you that if you visit us again you will see a huge improvement and be able to enjoy all the facilities and services that we offer as one of Patong's 5 star resorts.

Warm Regards

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Patong
1.3 mi away
Grand Mercure Phuket Patong
19 mi away
Renaissance Phuket Resort & Spa
2.1 mi away
Mandarava Resort and Spa
Mandarava Resort and Spa
#2 of 11 in Karon Beach
2,122 reviews
Show Prices
Show Prices
Show Prices
12.6 mi away
Pullman Phuket Arcadia Naithon Beach
2 mi away
BYD Lofts Boutique Hotel & Serviced Apartments
0.7 mi away
Amari Phuket
Amari Phuket
#2 of 331 in Patong
6,235 reviews
Show Prices
Show Prices
Show Prices

Been to Avista Hideaway Phuket Patong, MGallery by Sofitel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#6 Spa Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
#7 On the Beach Hotel in Patong
Price Range: £108 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Southall Travel, Travel Republic (UK), Agoda, Holiday Gems, Booking.com, Expedia, TripOnline SA, Hotels.com, HotelsClick, Evoline ltd, Ebookers, getaroom.com, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Avista Hideaway Phuket Patong, MGallery by Sofitel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Avista Hideaway Phuket Patong, MGallery By Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing