My husband and I just left from the Avista Hideaway where we were celebrating our honeymoon and arrival of our first child and had one of the best resort experiences we have ever had. Considering that I have traveled to over 70 countries, and stayed in too many resorts to remember, this resort stands out bar none as one óf the best.
Our experience began at arrival where we were completely taken aback by the beauty of the surroundings. We honestly felt at time of check in and throughout our stay that we were walking in a post card. We were greeted by smile upon smile, seated straight away and given refreshing towels tinged with jasmine oil, fruit and a lovely fruit juice as we were being settled in.
Our room was amazing, overlooking the main pool. Decor absolutely stunning and room was spacious and smartly laid out. Spotless throughout, and housekeeping does an superlative job in keeping these rooms clean, prestine and welcoming. They do such a good job that I could not see the glass partition between the rain shower and toilet and ran right into it. Every night turn down service is conducted, leaving small baked goods for you, your pillows fluffed and your slippers placed neatly on the bedside. Want aromatherapy oil to help you sleep better? Not a problem. Housekeeping will bring it right to you. Want a special type of pillow? Not a problem. There is a pillow menu from which you can choose one of approximately 7 types available.
We were greeted with so many smiles and such genuine care that we both were taken aback as this kind of hospitality rarely exists. There are four associates who stood out by a New York mile and should be commended for their service, ability to execute their responsibilities in an outstanding manner and for demonstrating a true understanding of what hospitality means. Thanks and gratitude to Ellen, Guest Experience Manager who took such lengths to make our honeymoon magical and who paid such attention to detail which made us feel extremely special; Dr. Alvin who after checking my hand after runing into the glass partition did not miss a beat in asking me every day how I was; Chef Tim who took the time to explain the menu (I am pregnant so needed to be ensured what I could and could not eat), who always took time from his busy days to talk to us (I am also a chef so LOVE talking food), and who should be commended for the originality, quality and precision with which service is executed; and finally to Robert in the Front Desk who, for such a young man already knows exactly how to take care of guests, how to deliver fast results and does it with a constant smile.
Since the setting of the Avista Hideaway is utterly perfect, we had no desire to leave the premises (with the exception of one evening where we capitalized on the free shuttle to Patong - BIG MISTAKE). Not once did we feel caged in or bored. Food was excellent, having eaten poolside for lunch and in the restaurant for dinner. Of note on the dinner menu are the Indian dishes which are exquisite. Leave alone I am a chef, but I have also lived in India and the Thai chef preparing these items should be commended as he is executing them perfectly. The daily breakfast was outstanding. From variety to freshness to presentation. I particularly loved the young cook who worked the omelet station every morning. Not only can he make one amazing omelet (it is not as easy as everyone thinks), but his smile was the first thing that started my morning. What a delightful young man. After the first morning, staff not only remembered our room number but exactly what type of coffee my husband and I drank. Try doing that for 150 guests. Remarkable service from these kids on the floor.
The only negative commments if you will, have nothing to do with staff, service, or aestethics. This is a note to the owners/developers and to future guests. Please be careful in the main pool area as the tiles can be quite slippery as well as having tiles that lead to the pool which stand alone leaving slight spaces around them that could be tricky for children in as much as their feet can get caught. These were some oversights of the designers. developers and owners. Additionally, if you need a taxi, I would arrange this yourself (there is a metered taxi service in Patong - http://www.phuket-taxi-meter.com/). There is a taxi mafia with a large presence in Patong/Phuket and unfortunately prices are almost 3 times what you would normally pay.
Would we return? In a heartbeat. The staff touched our hearts, the location touched every sense, and the experience is written forever in our memory.
- Official Description (provided by the hotel):
- Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more less
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- Also Known As:
- Avista Hideaway Phuket Patong, MGallery By Sofitel