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“Amazing Luxury 5* Hotel”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #6 of 328 Hotels in Patong
Certificate of Excellence
Reviewed 10 May 2013

Avista is the most amazing luxurious hotel I have ever stayed in, pure paradise! Excellent idyllic location, really relaxing which is what we wanted and is only 5 minutes away from the busy streets of Patong, free shuttle bus throughout the day to Patong and to the beach and back which was great.

Our room was amazing really modern décor, spacious and kept spotlessly clean daily. Housekeeping staff do an excellent job cleaning the rooms in the daytime, and are all very friendly they would even pop back in the evening to see if we needed anything and would leave little chocolates or biscuits! We had a sea view from our room and also looked out over one of the many infinity pools, heaven!

Food at the hotel has got to be the best food I have ever tasted in a hotel, everything that we ordered was lovely, breakfast was really good, really excellent quality, freshly cooked food. Proper bacon and English sausages too, my favourite for breakfast was eggs Benedict!

We visited the rooftop bar each night for sunset cocktails while looking out over the sea and watching the fishing boats, and I must say that Simon the assistant manager was a great host and an excellent source of information for places to see and things to do during our stay.

From the time we arrived until the night we left we had been treated like royalty and were made so very welcome, the staff really are such an asset to this hotel, so friendly and welcoming. Every one of them has a smile on their face and cannot do enough to help or make suggestions, whether you are planning on doing one of the many trips on offer, or sorting out your towels to take to the beach, nothing is too much trouble.

We stayed for 10 nights and I didn’t want to leave. Excellent hotel, excellent value, I can’t wait to come back! Get booking!!!!

  • Stayed: April 2013, travelled with family
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2  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 13 May 2013

Dear Laura S,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and that we met all your expectations.

Guest feedback is an important part of our business and we thank you for sparing the time to share your experience. We have shared your kind words of appreciation with our team members and your compliments will definitely encourage us to continue and improve our service.

The Chef is pleased you enjoyed his food and Simon sends his regards.

We have a truly unique property in a wonderful location and we do hope others will find our Resort as delightful as you.

We look forward to welcoming you back to our Resort in the near future.

Warm Regards,

Avista Management

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1,564 - 1,570 of 1,985 reviews

Reviewed 9 May 2013

We stayed at the Hideaway Resort during the Songkran water festival and it was amazing. We weren’t sure which hotel to book at first but we managed to get a last minute deal here and it looked good from the pictures online. We wanted to stay somewhere near to all fun for Songkran but not right in the middle as my husband hates getting wet every day.

From the minute we arrived things were great. We were met by the reception staff who gave us welcome drinks and fruit and even ice cream for the kids. We stayed in the Family Vista room which also had direct pool access from our room. This was great as the kids loved being in the pool. The room is very spacious with 2 large beds and all the normal things expected. The bathroom is huge and the beds are the BEST I have ever slept on…. So soft and comfortable.

We ate at the hotel most days although we did go into Patong a couple of times. The breakfast is fantastic with a choice of just about everything you can imagine, western food, Thai, cheese, fruit Yoghurt and we did love the fresh juice area where the staff squeeze the juice for you. Most of the daytimes we ate by the pools which was good. Lovely Pizza for the kids which is made in their big Pizza oven. For the evening my husband and I ate in the restaurant but the kids preferred to have room service and watch the TV.

Service is fantastic, all the staff were really nice and friendly and helped us so much. Ellen was always around to see if we wanted anything and the manager Simon was also cool with the kids. He showed them the PS3 console and games room and was always helpful telling us where to go for trips etc. The person on the front desk AK was also a good help organising things for us and making sure we got the shuttle bus into Patong whenever we needed it. There are taxis available and it usually cost us 300 Baht to get back if we did not use the shuttle.

We really enjoyed our Holiday here and felt so welcome by all the staff. The hotel is a fantastic place which feels very large. There are a lot of stairs as it is built on the mountain but we did not find this a problem. We often used the golf cars to go to the lobby and even without them we managed to work out the best route using the lifts and as little stairs as possible.

The only negative point we would have is that there is not enough space to hang clothes in the wardrobe when with family (5 of us) and also no mirror to use in the room when drying hair or putting on makeup.

Apart from this the entire stay was wonderful and we will definitely be back. The pool access rooms are definitely the best especially the one right at the end as you get to see the fantastic views all around.

  • Stayed: April 2013, travelled with family
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2  Thank Kanjana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 13 May 2013

Dear Kanjana F,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and it was a pleasure to meet you and your family.

We do have many families stay with us and most seem to enjoy the pool access Deluxe Rooms the best.

We have passed on all your comments to Ellen, Simon, AK and the other staff and they all thank you for the kind words, they all enjoyed looking after you.

We do hope to see you all again in the future.

Warm Regards

Avista Management

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Reviewed 8 May 2013

i'm the type of person who sleeps and wakes up at all odd hours it's really hard for me to sleep but i slept almost instantly each time i lay down on the bed.it's short of amazing, the room is spacious the setting is just wonderful so relaxing it's out of this world.never have i felt so relaxed.truly a gem of a hideaway. the room has a super king size bed with extra long comforters.2 huge day beds one on the balcony the other in the room.theres a long bath you get the butler to run special baths for you. everything in this hotel is made to keep it's guest as comfortable as possible the nightly marshmallow cookies are as lights as air and looks too cute to be eaten. theres 24hour butler service and 24 hour in room dining with several restaurants and you can even get a private bbq in your room on the balcony.when you check in they give you a questionnaire you just write down what you like for breakfast, pillow and bed type, newspaper and few other things.just fill it up and they do the rest.they give you cold towels and fresh juice while you fill in the forms so you do it all in comfort.the room you get depends on the questionnaire.you choose what bed and pillow you want they have 3 different beds and 10 different types of pillows.yeah they spoil you and i love it.
i'm not going to spoil the surprise you get when you pull up to the lobby but you'll feel like the princess of Rome when you get there.
breakfast is quite far depending on which room you get but the way there is filled with lush greenery and a few swimming pools. so you're never bored.the spread is amazing they serve real fresh juice there which is what i said i wanted in the questionnaire.everything is tasty and the organic eggs are fantastic never have i eaten such fresh eggs.you really gotta try it.

  • Stayed: April 2013, travelled as a couple
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2  Thank Melissa_Cornelius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 13 May 2013

Dear Melissa_Cornelius,

Greetings from Avista Hideaway Resort & Spa.

We are glad you enjoyed your stay with us and that we met all your expectations.

We do have many comments on our beds and how comfortable they are, we do realise that this is one of the most important aspects of the room together with the overall ambiance.

We would like to thank you for sharing your memorable experience with others and do hope to see you again.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our Resort!

Warm Regards

Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

I'm here in Patong now, just finished my stay in Phi Phi Island resort.

After being greeted by super friendly staff and given a mix of fruit and juice as well as a cold towel. From the lobby, the view of to the ocean was breathtaking, however the sun set behind a hill, so I'm told a few months ago it set above the ocean which would have been marvelous.

It's a full size resort and has many activites including pool, fuzball, ping pong, virtual golf, a library, fitness room, etc. Also, wifi that's fast and works everywhere.

They actually have 10 different styles of pillows that you can select from :)

Activities: 8/10
Room: 8/10
Style/beauty: 9/10
Restaurant: 8.5/10
internet/multimedia: 9/10
Location: Not sure, only here 2 days and spent all the time in the hotel

What I appreciated most:
- fast internet
- clean/new layout
- interesting style and good view to the ocean
- gameroom

what I didn't like:
no closet (not a big deal for my short stay)

Overall a pleasant stay, the staff was extremely friendly and lots were on hand.

  • Stayed: May 2013, travelled with friends
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Thank paultman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 13 May 2013

Dear paultman,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

We would like to thank you for sharing your memorable experience with others.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our resort!

Warm Regards

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2013

If i could give this resort 6 stars I would. This resort has to be the most beautiful place I have ever stayed!

Driving up to this resort I was abit worried due to some reviews that I had read about it not being finished. Pulling up at the front entry, even our tuk tuk driver was stunned for words and all he could say was "WOW!".

Walking into reception and checking in, I felt like I was being treated like royalty. As we were celebrating an anniversary, we were told by Ellen that we had been upgraded to a deluxe double storey jacuzzi suite! Now this room is on another level! On our first night we were also surprised with a bottle of champagne and a cake to say congratulations on our anniversary! I can't express my gratitute for the staff at this resort.

The infinity pools at Avista are absolutely beautiful! The facilities at this resort make you feel as if you could live there. It has everything, a gym, restaurants, bars, doctor, a convenience store and virtual golf (coming soon).

We had only booked 3 nights at this resort as we were treating ourselves to a more expensive resort for part of our trip. I now wish I had booked our entire stay here!

As this resort is further from Patong, we had hired a scooter for our stay here. Best thing we had done as tuk tuk's are a total rip off, especially when you explain where the hotel is located.

Ok, so you are probably thinking, enough with the positives, give us a negative. The only negative that I could think of is that, you need to be very aware of the 'do not disturb' button on your door. We were outside filling up our jacuzzi and having a few drinks and did not hear a staff member ring our door bell. After no response from us, she entered our room to leave some sweets and water for us. Abit awkward ;) So make sure if you are in the room and do not wish to have anyone access the room while you are in there, make sure you press the do not disturb button! ;)

If you are hesitating booking this hotel, do not hestiate for one more moment and BOOK NOW! you will not regret it!

Room Tip: If you are celebrating an anniversary, birthday, honeymoon etc. make sure you inform the staff at ch...
  • Stayed: May 2013, travelled as a couple
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3  Thank TKE4EVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 13 May 2013

Dear TKE4EVA,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

We would like to thank you for sharing your memorable experience with others.

We are glad you enjoyed your stay and we looked after you well. You may be pleased to know that since your feedback we have now fitted additional doorbells to the Jacuzzi Suites so Guests can easily know when someone is at the door even when outside.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability. Ellen is also grateful for the mention.

We look forward to welcoming you back to our resort in the future

Warm Regards

Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2013

this was a great place to stay and will be comming back the staff were more than helpful and food was fantastic. i got sick from eating somthing in the town but the hotel doctor was fantastic and look after me for thr next two days
thank you so much

  • Stayed: April 2013, travelled as a couple
    • Value
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 4 May 2013

Dear Trip Advisor Member,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

We would like to thank you for sharing your memorable experience with others.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our resort!

Warm Regards

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2013

My husband and I just left from the Avista Hideaway where we were celebrating our honeymoon and arrival of our first child and had one of the best resort experiences we have ever had. Considering that I have traveled to over 70 countries, and stayed in too many resorts to remember, this resort stands out bar none as one óf the best.

Our experience began at arrival where we were completely taken aback by the beauty of the surroundings. We honestly felt at time of check in and throughout our stay that we were walking in a post card. We were greeted by smile upon smile, seated straight away and given refreshing towels tinged with jasmine oil, fruit and a lovely fruit juice as we were being settled in.

Our room was amazing, overlooking the main pool. Decor absolutely stunning and room was spacious and smartly laid out. Spotless throughout, and housekeeping does an superlative job in keeping these rooms clean, prestine and welcoming. They do such a good job that I could not see the glass partition between the rain shower and toilet and ran right into it. Every night turn down service is conducted, leaving small baked goods for you, your pillows fluffed and your slippers placed neatly on the bedside. Want aromatherapy oil to help you sleep better? Not a problem. Housekeeping will bring it right to you. Want a special type of pillow? Not a problem. There is a pillow menu from which you can choose one of approximately 7 types available.

We were greeted with so many smiles and such genuine care that we both were taken aback as this kind of hospitality rarely exists. There are four associates who stood out by a New York mile and should be commended for their service, ability to execute their responsibilities in an outstanding manner and for demonstrating a true understanding of what hospitality means. Thanks and gratitude to Ellen, Guest Experience Manager who took such lengths to make our honeymoon magical and who paid such attention to detail which made us feel extremely special; Dr. Alvin who after checking my hand after runing into the glass partition did not miss a beat in asking me every day how I was; Chef Tim who took the time to explain the menu (I am pregnant so needed to be ensured what I could and could not eat), who always took time from his busy days to talk to us (I am also a chef so LOVE talking food), and who should be commended for the originality, quality and precision with which service is executed; and finally to Robert in the Front Desk who, for such a young man already knows exactly how to take care of guests, how to deliver fast results and does it with a constant smile.

Since the setting of the Avista Hideaway is utterly perfect, we had no desire to leave the premises (with the exception of one evening where we capitalized on the free shuttle to Patong - BIG MISTAKE). Not once did we feel caged in or bored. Food was excellent, having eaten poolside for lunch and in the restaurant for dinner. Of note on the dinner menu are the Indian dishes which are exquisite. Leave alone I am a chef, but I have also lived in India and the Thai chef preparing these items should be commended as he is executing them perfectly. The daily breakfast was outstanding. From variety to freshness to presentation. I particularly loved the young cook who worked the omelet station every morning. Not only can he make one amazing omelet (it is not as easy as everyone thinks), but his smile was the first thing that started my morning. What a delightful young man. After the first morning, staff not only remembered our room number but exactly what type of coffee my husband and I drank. Try doing that for 150 guests. Remarkable service from these kids on the floor.

The only negative commments if you will, have nothing to do with staff, service, or aestethics. This is a note to the owners/developers and to future guests. Please be careful in the main pool area as the tiles can be quite slippery as well as having tiles that lead to the pool which stand alone leaving slight spaces around them that could be tricky for children in as much as their feet can get caught. These were some oversights of the designers. developers and owners. Additionally, if you need a taxi, I would arrange this yourself (there is a metered taxi service in Patong - http://www.phuket-taxi-meter.com/). There is a taxi mafia with a large presence in Patong/Phuket and unfortunately prices are almost 3 times what you would normally pay.

Would we return? In a heartbeat. The staff touched our hearts, the location touched every sense, and the experience is written forever in our memory.

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank DKGAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 2 May 2013

Dear DKGAmsterdam,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and that we met all your expectations. It really does make a difference when we know we have pleased a guest so well.

Guest feedback is an important part of our business and we thank you for sparing the time to share your wonderful experience. We have shared your kind words of appreciation with our team members and your compliments will definitely encourage us to continue and improve our service.

We have a truly unique property in a wonderful location and we do hope others will find our Resort as delightful as you.

We look forward to welcoming you back to our Resort in the near future.

Warm Regards,

Avista Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#4 Spa Hotel in Patong
#5 Luxury Hotel in Patong
#5 On the Beach Hotel in Patong
#6 Business Hotel in Patong
Price Range: £79 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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