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“Heaven on Earth”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #8 of 319 Hotels in Patong
Certificate of Excellence
Krasnoyarsk, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Heaven on Earth”
5 of 5 bubbles Reviewed 14 May 2013

Great experiences since coming! Lovely meeting at the reception, helpful staff ready to assist you every minute. A compliment from the hotel each evening - cookies in the room. Gorgeous breakfast, abundant products for the most demanding taste. Dinner deserves 5 stars! The chef comes out to you personally to know what you want.Bus at your request can take you to the city center or to the beach. The hotel has 3 swimming pools with salt water, so to the beach we have not reached :) The area is surrounded by greenery, flowers and an abundance of great flavors! This was the best vacation, be sure to come back here again and advise everyone!

Room Tip: Great Room Club Vista, overlooking the forest and the ocean. There is also a private swimming pool.
See more room tips
  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 20 May 2013
Dear Elizabeth L,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

We would like to thank you for sharing your memorable experience with others and especially for commenting on the quality of our food.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our resort!

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,828 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (380)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 May 2013

We are a young family of 4 with a 3 1/2 and 2 years old toddler. I have done so many research before booking this hotel, therefore I think I set the bar a bit too high given all the positive feedback. However we still enjoyed alot in Avista Hideaway, here are the pros and cons.

Pros
Amazing swimming pools
Kids room allows us to leave my young children (even though i thought kids under 4 need parent supervision)
Lovely food and cocktails
2 turnover from housekeeping, lovely touch to the yummy cookies
Most of the staff were friendly
Shuttle Bus to Patong
Great for couples

Cons
Lots and lots of stairs, definitely no wheelchair or pram friendly (lift to ground but still lots of stair to get to the restaurant and swimming pool)

I read some family feedback said they gave ice cream to kids on arrival and a gift to kids on farewell but that didnt happened to us, a bit disappointed.

So many comment said Ellen and other manager are great but they didnt talk to us at all during the whole 5 day stay even we saw them everyday, I feel like we are not special enough to get the "extra touch"

Great choice but limited choice. They have a few food outlets (pool bar, room service etc) but actually they are the same food, from the same restaurant same menu. Abit bored from the same food after eating it for 4 nights....

Lady from the kids room is not a kid friendly person, she looks very bored and doesnt want to be there, but she is nice lady so its ok.

Disappointed on the fruit selection in the hotel both breakfast and the welcome fruit platter. There are only ordinary fruit like watermelon, apple, pear etc. I was expected mango (this is thailand come on), strawberries some more excited tropical fruit ....

Overall, I would still recommend this hotel to my friends and will sure come back. Hopefully when we come back there will be more restaurants and the beach club will be opened.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Isabella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 20 May 2013
Dear Isabella C,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

Regarding the children's ice cream and gifts, we do give this to all children, however if the children appear to be under 5 we do not normally give them directly based on past feedback from parents. We will certainly look into this policy and come up with an alternative for very small children.

We are sorry Ellen or the other staff did not have chance to speak to you at breakfast and believe me this is certainly not intentional. All our guests are special and we do not intentionally ignore people. We do try to ensure all staff approach guests to have a chat and gain important feedback. We do try to ensure staff do not interrupt guests when eating and especially if they have young children to take care of as we know this can be a challenging time. We will certainly try to improve.

We do have new menus starting in different outlets however we found that many guests enjoyed the extensive menu on offer in Vista and therefore we offer this menu throughout the entire Resort. It does include a range of Thai, Western and Indian dishes as well as comfort food such as burgers, fresh pizzas and sandwiches.

I do apologise if you thought the Kids Club attendant was not satisfactory, she was specifically chosen for her experience with Children and usually has a lot of fun keeping them entertained with various activities. I will discuss with her and see what improvements can be made.

Finally for the fruit baskets we do try to include as much tropical fruit as possible whenever it is in season. This includes Rose Apples, Dragon Fruit, Rabutan, Mangosteen, Longan and other local fruits. When these fruits are not in season then we do provide more of the traditional fruits. We also do have a very high quality level and if any of our fruit deliveries do not meet the standard we will not send to the guest rooms. We will certainly look for ways to ensure a more tropical selection is readily available. We do also have a wide selection of fruit available on the Buffet in the mornings.

We do appreciate all feedback and we would like to thank you for taking the time to share your opinion with us. We take feedback very seriously and can assure you we always try to rectify any points we can to improve our service.

We have shared your feedback with all the team and are glad to know that you would like to come back again in the future.

We look forward to seeing you again soon

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 May 2013

Great hotel, staff where very accommodating to all of our needs. They also run a shuttle bus from the hotel into the centre of Patong which made it very easy and saved us getting a taxi all the time. Had an excellent stay here and will definitely go back! Breakfast was great and always had a few different options.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Mick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 20 May 2013
Dear Mick K,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

We would like to thank you for sharing your memorable experience with others.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our resort!

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
King's Lynn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 May 2013

Avista is the most amazing luxurious hotel I have ever stayed in, pure paradise! Excellent idyllic location, really relaxing which is what we wanted and is only 5 minutes away from the busy streets of Patong, free shuttle bus throughout the day to Patong and to the beach and back which was great.

Our room was amazing really modern décor, spacious and kept spotlessly clean daily. Housekeeping staff do an excellent job cleaning the rooms in the daytime, and are all very friendly they would even pop back in the evening to see if we needed anything and would leave little chocolates or biscuits! We had a sea view from our room and also looked out over one of the many infinity pools, heaven!

Food at the hotel has got to be the best food I have ever tasted in a hotel, everything that we ordered was lovely, breakfast was really good, really excellent quality, freshly cooked food. Proper bacon and English sausages too, my favourite for breakfast was eggs Benedict!

We visited the rooftop bar each night for sunset cocktails while looking out over the sea and watching the fishing boats, and I must say that Simon the assistant manager was a great host and an excellent source of information for places to see and things to do during our stay.

From the time we arrived until the night we left we had been treated like royalty and were made so very welcome, the staff really are such an asset to this hotel, so friendly and welcoming. Every one of them has a smile on their face and cannot do enough to help or make suggestions, whether you are planning on doing one of the many trips on offer, or sorting out your towels to take to the beach, nothing is too much trouble.

We stayed for 10 nights and I didn’t want to leave. Excellent hotel, excellent value, I can’t wait to come back! Get booking!!!!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 13 May 2013
Dear Laura S,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and that we met all your expectations.

Guest feedback is an important part of our business and we thank you for sparing the time to share your experience. We have shared your kind words of appreciation with our team members and your compliments will definitely encourage us to continue and improve our service.

The Chef is pleased you enjoyed his food and Simon sends his regards.

We have a truly unique property in a wonderful location and we do hope others will find our Resort as delightful as you.

We look forward to welcoming you back to our Resort in the near future.

Warm Regards,

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 May 2013

We stayed at the Hideaway Resort during the Songkran water festival and it was amazing. We weren’t sure which hotel to book at first but we managed to get a last minute deal here and it looked good from the pictures online. We wanted to stay somewhere near to all fun for Songkran but not right in the middle as my husband hates getting wet every day.

From the minute we arrived things were great. We were met by the reception staff who gave us welcome drinks and fruit and even ice cream for the kids. We stayed in the Family Vista room which also had direct pool access from our room. This was great as the kids loved being in the pool. The room is very spacious with 2 large beds and all the normal things expected. The bathroom is huge and the beds are the BEST I have ever slept on…. So soft and comfortable.

We ate at the hotel most days although we did go into Patong a couple of times. The breakfast is fantastic with a choice of just about everything you can imagine, western food, Thai, cheese, fruit Yoghurt and we did love the fresh juice area where the staff squeeze the juice for you. Most of the daytimes we ate by the pools which was good. Lovely Pizza for the kids which is made in their big Pizza oven. For the evening my husband and I ate in the restaurant but the kids preferred to have room service and watch the TV.

Service is fantastic, all the staff were really nice and friendly and helped us so much. Ellen was always around to see if we wanted anything and the manager Simon was also cool with the kids. He showed them the PS3 console and games room and was always helpful telling us where to go for trips etc. The person on the front desk AK was also a good help organising things for us and making sure we got the shuttle bus into Patong whenever we needed it. There are taxis available and it usually cost us 300 Baht to get back if we did not use the shuttle.

We really enjoyed our Holiday here and felt so welcome by all the staff. The hotel is a fantastic place which feels very large. There are a lot of stairs as it is built on the mountain but we did not find this a problem. We often used the golf cars to go to the lobby and even without them we managed to work out the best route using the lifts and as little stairs as possible.

The only negative point we would have is that there is not enough space to hang clothes in the wardrobe when with family (5 of us) and also no mirror to use in the room when drying hair or putting on makeup.

Apart from this the entire stay was wonderful and we will definitely be back. The pool access rooms are definitely the best especially the one right at the end as you get to see the fantastic views all around.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kanjana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 13 May 2013
Dear Kanjana F,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and it was a pleasure to meet you and your family.

We do have many families stay with us and most seem to enjoy the pool access Deluxe Rooms the best.

We have passed on all your comments to Ellen, Simon, AK and the other staff and they all thank you for the kind words, they all enjoyed looking after you.

We do hope to see you all again in the future.

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 May 2013

i'm the type of person who sleeps and wakes up at all odd hours it's really hard for me to sleep but i slept almost instantly each time i lay down on the bed.it's short of amazing, the room is spacious the setting is just wonderful so relaxing it's out of this world.never have i felt so relaxed.truly a gem of a hideaway. the room has a super king size bed with extra long comforters.2 huge day beds one on the balcony the other in the room.theres a long bath you get the butler to run special baths for you. everything in this hotel is made to keep it's guest as comfortable as possible the nightly marshmallow cookies are as lights as air and looks too cute to be eaten. theres 24hour butler service and 24 hour in room dining with several restaurants and you can even get a private bbq in your room on the balcony.when you check in they give you a questionnaire you just write down what you like for breakfast, pillow and bed type, newspaper and few other things.just fill it up and they do the rest.they give you cold towels and fresh juice while you fill in the forms so you do it all in comfort.the room you get depends on the questionnaire.you choose what bed and pillow you want they have 3 different beds and 10 different types of pillows.yeah they spoil you and i love it.
i'm not going to spoil the surprise you get when you pull up to the lobby but you'll feel like the princess of Rome when you get there.
breakfast is quite far depending on which room you get but the way there is filled with lush greenery and a few swimming pools. so you're never bored.the spread is amazing they serve real fresh juice there which is what i said i wanted in the questionnaire.everything is tasty and the organic eggs are fantastic never have i eaten such fresh eggs.you really gotta try it.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa_Cornelius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 13 May 2013
Dear Melissa_Cornelius,

Greetings from Avista Hideaway Resort & Spa.

We are glad you enjoyed your stay with us and that we met all your expectations.

We do have many comments on our beds and how comfortable they are, we do realise that this is one of the most important aspects of the room together with the overall ambiance.

We would like to thank you for sharing your memorable experience with others and do hope to see you again.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our Resort!

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 May 2013

I'm here in Patong now, just finished my stay in Phi Phi Island resort.

After being greeted by super friendly staff and given a mix of fruit and juice as well as a cold towel. From the lobby, the view of to the ocean was breathtaking, however the sun set behind a hill, so I'm told a few months ago it set above the ocean which would have been marvelous.

It's a full size resort and has many activites including pool, fuzball, ping pong, virtual golf, a library, fitness room, etc. Also, wifi that's fast and works everywhere.

They actually have 10 different styles of pillows that you can select from :)

Activities: 8/10
Room: 8/10
Style/beauty: 9/10
Restaurant: 8.5/10
internet/multimedia: 9/10
Location: Not sure, only here 2 days and spent all the time in the hotel

What I appreciated most:
- fast internet
- clean/new layout
- interesting style and good view to the ocean
- gameroom

what I didn't like:
no closet (not a big deal for my short stay)

Overall a pleasant stay, the staff was extremely friendly and lots were on hand.

  • Stayed May 2013, travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paultman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 13 May 2013
Dear paultman,

Greetings from Avista Hideaway Resort & Spa.

Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations.

We would like to thank you for sharing your memorable experience with others.

We have shared your feedback with the team and your positive comments about the hotel facilities and team members will motivate us in delivering services to the best of our ability.

We look forward to welcoming you back to our resort!

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Property: Avista Hideaway Phuket Patong, MGallery by Sofitel
Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Spa Hotel in Patong
#6 Business Hotel in Patong
#7 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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