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“very nice place”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 334 Hotels in Patong
Certificate of Excellence
Reviewed 7 November 2013

a good place with great views..it is situated on the hill top...you can see pattaya beach from the resort...situated very close to the busy street....but still this place very calm and quiet...truely a hide away..you will love your stay..

  • Stayed: September 2013, travelled as a couple
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Thank siyana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear siyana,

Greetings from Avista Hideaway Resort & Spa,

We are so glad you enjoyed your stay with us. We are certainly lucky to be in such an ideal location on the mountain overlooking the ocean and only 5 minutes from the heart of Patong. we do feel we have a truly unique property.

Thank you sharing your experience, we have passed your comments on to the team and hope to see you back again in the future.

Warm Regards

Avista Management

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1,521 - 1,527 of 2,083 reviews

Reviewed 6 November 2013

The moment you walk in one recieves a complimentary non alcholic drink and a fresh towel. A form to fill out of your choice of teas and pillows for your room. When we arrived we were upgraded to the mountaiin view jacuzzi suite...Very modern and stylish. Every afternoon a staff member comes in to ask if you will like the spa filled...fresh exotic local fruit on arrival in the room. Freshly made cookies eveyday placed in your room. It was our anniversay, so we had a fresh cream sponge cake and lovely bottle of Champas in the room. The infinity pool is magic. The deal we got came with free cocktails between 5.oopm and 7.oopm, plus a one hour thai massage. I upgraded to the Aromatherapy Oil massage... it was divine - finished off with rose tea and a biscuit. There is a shuttle bus to Paradise Beach. We went in low season so there was no problem getting a seat at our preferred time. However we did have a mishap with the pick up time. Paradise Beach is privately owned and about 6.20pm everyone starts packing up and by 6.30pm the beach is closed and gates are locked...it was amazing how quick eveyone left. The bus was supposed to pick us up at 6.30pm. But it arrived at 6.40pm.. I know 10 minutes late...no big deal really. But when your in the jungle, lights out, mozzies around..it gets a bit scary...lol. So the only thing I suggest is to have the Shuttle bus pick up guests at 6.20pm. The staff will appreciate that too as the manager of the beach stayed with us until our Suttle bus arrived. We advised reception/manager and we were offered a free dinner for the inconvience...ok this is the best bit... I ordered the Aussie Fillet Steak...the best steak I have ever had, the meal was a form of visual art!! You have to try it...for dessert I have the Lime Tart...WOW...that was one of the best tasting desserts I ever had. Breakfast offered an array of fresh pastries, fresh fruit, smoothies, juices, cheeses, cold meats, cereals, an egg and stir fry station...the coffee is excellent. I was very impressed with the selection. There are free shuttle buses to Patong beach, book ahead. Now if you have a private drivertaxi service to pick you up from the Hotel, you need to tell you driver to organise a voucher and drop it off to Reception, you will then recieve a copy of the voucher in an envelope placed in your room. Then 15 minutes before pick up advise the security guard at the gate that you have a private driver/taxi picking you up and show him the copy of the voucher. Yes I know its a bit a much....however I appreciate the high security. The hotel have the own taxi service. The hotel is new and you will find all the modern cons. Staff speak English well and are very professional, helpful and presented themselves well. I will definately stay again, Thank you Avista for a wondeful stay.

  • Stayed: October 2013, travelled as a couple
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2  Thank nellandglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear nellandglenn,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and thank you for leaving such detailed and positive feedback. We do appreciate all comments and it is nice to know when our guests have had such a nice time.

Chef Tim and his team are glad you enjoyed the food and especially the steak.

We have shared all your comments with the team and we look forward to welcoming you back again in the future.

Warm Regards

Avista Management

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Reviewed 6 November 2013

We loved our stay at the Vista Hideaway hotel. Myself, my wife and daughter (1 year) stayed initially for 3 days then extended for a further 3 days thanks to the amazing service provided by staff at the hotel. To this point we wish to extend our huge thanks to Lorie, Sienna, Mr Gen San (Mark), Faye, Marielle and Jeff all of whom made our trip so memorable, a huge huge thanks for your impeccable service and for looking after our family and putting up with my awful jokes. :) I wish you all safe travels back to Manila and best of luck with your future studies and careers.

The hotel was great but the service provided by the individuals above made this a truly memorable stay.

Without doubt we'll stay at this hotel again, close enough to Patong should you need to visit but far enough away to feel like a true blissful hideaway.

  • Stayed: November 2013, travelled with family
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Thank edrelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear adrelf,

Greetings from Avista hideaway Resort & Spa.

We are delighted you and your family enjoyed your stay with us and that you also extended your stay.

All of the staff enjoyed having you here and look forward to seeing you again in the future.

We have shared all your comments with the team and will continue to deliver the best service we can.

Many thanks and warm regards

Avista Management

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Reviewed 5 November 2013

My wife and I had just stayed here for our honeymoon and couldn't have been happier with Avista. The location was great, only about a 15 minute shuttle ride away from all the night life of Patong but you don't have to deal with the craziness while you are at the resort. The shuttle ride was free as well but booking them ahead of time is definitely needed because they do fill up. The room was very clean, modern and spacious. The view from our patio was a nice one of the pool but there was construction going on to the side of the hotel so it was a view of just dirt. The staff and housekeeping were very nice and helpful with any requests we had. The hotel itself is very nice with 3 pools, a modern gym and nice restaurants. My wife and I enjoyed afternoon tea everyday as well as the huge buffet breakfast (which were both included). There was also a free happy hour included after the afternoon tea but the drinks seemed to be very sweet and didn't taste too good. All and all we really enjoyed out stay at Avista Hideway and would definitely stay there again for our next trip back to Phuket.

  • Stayed: October 2013, travelled as a couple
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Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear Christopher M,

Greetings from Avista hideaway Resort & Spa.

We are delighted you enjoyed your stay with us especially on such an important occasion as your honeymoon. We hope we made a lasting impression.

Chef Tim and his team are glad you enjoyed the food.

There was an area next to the Hotel which was being cleared by local workers however this is now complete and the foliage is returning.

Thank you once again for your comments and we hope to see you again in the future.

Warm Regards

Avista Management

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Reviewed 4 November 2013

I chose this hotel as a place to celebrate girlfriend's birthday, which turned out to be the best place we two had ever experienced.
Location which is a little bit away from Patong beach and Patong's hustling sound promises us to provide a private, cozy and chilling-out stay.

Thank you very much for the staff who gave us a secret birthday cake, I can say girlfriend had a great surprise.

*****
As far as I see this place is chosen by those who prefer "quiet" and "private" stay. All the guests also prefer their stay more quiet,... they won't disturb you by gazing at or making noises.
Problem may be the access to heart of the city, however, the guest who choose here might not need that hasting life.

*****
静かに過ごしたい人向け。パトンビーチから若干距離があり移動には苦労するが、ホテル内にプールも複数あり、ジムもあり、ホテルを中心に据えて滞在したい人にはうってつけ。ただし換言すると、にぎやかな夜を過ごしたい人には向いていないホテル。
連れ人の誕生日だったため、こっそりケーキをお願いしていたのだが、さり気ない演出で(もらう側ではない私が)うっとりとしてしまった。
他滞在者(西洋系60%、アジア系20%、インド・アラブ系20%の客層@11月) も、静かな滞在を望む人が多いのか、干渉してくることなく快適。初プーケットではあったが、もともとやかましい観光が好きではない私は、次回の滞在もここをセレクトする。

Room Tip: It depends.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Hayato I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear Hayato I,

Greetings from Avista Hideaway Resort & Spa.

We are glad you enjoyed your stay with us and that we managed to meet all your expectations.

It is nice to know your girlfriend enjoyed the birthday cake and we hope we made a lasting impression on your both.

Thank you for your positive comments and we look forward to welcoming you back again soon.

Warm Regards

Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

A lovely resort. It is brand new so everything is shiny and new. The food at the restaurant is average though so wouldn't recommend eating there often. Shuttle buses in to town are provided free which is great however they can get booked up quickly. Lovely rooms, especially the pool room. Nice pools, nice scenery, nice gardens. The view from one of the pools is a big dirt pile next door though which is a bit disappointing. Very helpful staff. Lots of English speaking staff.

Room Tip: family room is small (our friends had one). The pool room is excellent. The standard rooms (our frie...
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  • Stayed: October 2013, travelled with family
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1  Thank NicoleFSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear NicoleFSYD,

Greetings from Avista Hideaway Resort & Spa.

We are glad you enjoyed your stay with us and that you found the rooms comfortable and enjoyed the surroundings.

We are sorry you did not find the food to your liking, our Head Chef Tim is constantly introducing new dishes to cater for all tastes and always tries to ensure the best quality is maintained.

The area next to the Hotel is bare jungle which was recently cleared as part of the new road development. The work is all complete now and the foliage is now growing back, we are also in the process of planting more shrubs to make the area more appealing.

Thank you once again for your comments which we have shared with the team.

We hope to see you again in the future.

Warm Regards

Avista Management

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Reviewed 31 October 2013

We have just spent 6 nights at the Avista Hideaway with our 3 children staying in 2 buena vista rooms. We also stayed at The Senses and The Cape Panwa Hotel (see my reviews on these) during our stay in Phuket. The Avista Hideaway was the best of the three for the following reasons.

The staff are all fabulous with big smiles and friendly service at all times. Housekeeping kept the room immaculate and even came in each night to turn down the bed and give us a jar of delicious cookies. The hotel itself is beautiful with 3 pools, great gym and kids club (with free child minding 2 times a day for 1.5 hours).

The breakfast was the best I have had at any hotel. So much to choose from and everything so fresh. Even the coffee is made fresh using an expresso machine at no extra charge.

There is a free shuttle service, using and air conditioned van,to Patong every couple of hours starting at 11am and finishing at 11pm. Most hotels we have stayed at only offer one way transfers or the service finishes at 6pm. We never had a problem getting on the shuttle and used it every day.

We come to Phuket every year and have stayed at the Hilton, Novotel, The Nap and the Horizon Kata. We have also looked at numerous other hotels in the area and couldn't recommend a better place to stay that the Avista Hideaway.

Stay at this hotel, you won't regret it. We will be back for sure!

Stayed: October 2013, travelled with family
6  Thank peta123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 November 2013

Dear peta123_11,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you and your family enjoyed your stay with us. We certainly enjoyed looking after the children and hope they have some great memories of Thailand.

Chef Tim and his team are glad you enjoyed the food and its nice to know you think our breakfast is one of the best, we do try to ensure we have a varied choice of dishes on offer to suit all tastes.

Thank you once again for such positive comments, we have shared them with the team which constantly motivates us to provide the best service we can.

We hope to see you all again soon.

Warm Regards

Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Patong
#4 Romantic Hotel in Patong
#5 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
Price Range: £102 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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