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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #8 of 319 Hotels in Patong
Certificate of Excellence
Muscat, Oman
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Hotel”
Reviewed 13 November 2013

We staying in a club room, it was very private, the rooms are very modern and clean, the pool excellent and room service prompt.
The hotel itself represents great value, it is relatively new and comparative hotels in the area probably cost a lot more.
The grounds are well manicured the facilities are very good and the pools are great.

Room Tip: Ask for a room around one of the pools, you can step out of your room straight in to the pool, the v...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SamuiMuay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 18 November 2013
Dear SamuiMuay,

We are glad you had a good stay. We have ensured that with each room the essence of being in a ‘Hideaway’ continues, hence our concern for ensuring privacy and a separate ‘adults only’ pool for the Guests staying in Club Vista and Suite’s.

We have some unique facilities at the resort such as the roof top putting green, library, private dinning, games room, Spa and three beautiful swimming pools with bars.

The ground in and around the Resort enhances the feel of the ‘tropic’ and adds to the serenity at the Resort.

We will be pleased to have you stay with us again at the Avista Hideaway Resort and Spa, Phuket.

Warm Regards,

Avista Management
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1,826 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (380)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Hebrew first
  • Indonesian first
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  • Thai first
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  • Any
English first
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 November 2013

I stayed at this resort for four nights, and thoroughly enjoyed my stay. It's literally a hideaway as it's located atop a hill (fortunately there's a shuttle, though that can afford to be more frequent), and the resort has a very interesting/complicated layout making you either feel like you're in a maze or there's always something new to discover. If all you want to do is party at Patong, this isn't the resort for you.

Breakfast had a decent spread, but the variety and quality was rather disappointing compared to some of the other resorts in Phuket.

Room Tip: Just a practical word of advice, choose your room type wisely. I stayed in the standard room for the...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChesterChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 15 November 2013
Dear ChesterChua,

We are glad you enjoyed your stay with us. Our location is our advantage, we are close to Patong yet nestled on the hilltop we are a world away from the crowd, thus an ideal ‘Hideaway’. The frequent shuttle service to Patong ensures all our guests can conveniently travel to and from the resort.

Our breakfast spread is appreciated by all our guests and Chef Tim and his team do their best to meet the culinary preferences of all our guests. I do understand that occasionally we might not be able to meet individual preferences in a buffet setup but a quick word to the chef or any team member in the restaurant is enough to have a special preference served in reasonable time.

The Jacuzzi suite with its private Jacuzzi on the terrace is ideal for people on a romantic getaway or to celebrate a special occasion. The choice of room/Suite does remain a personal preference and with an array of rooms and suites we are able to meet all requirements.

We look forward to having you stay with us again and I will ensure you have your preferred room.

Warm Regards,

Avista Management.
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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 November 2013

We stayed it this hotel 4 nights, we arrived late to the hotel but at moment of entrance the staff behavior was very kind with us, they knew how tire we are and prepared every thing to lead us to our room immediately, within 1 minute as check-in they prepare lovely pillow according to our request, the shocking surprise was when we entered to the room, the provide a beautiful cake, champion and fresh fruit.
It's new modern and stylish hotel, every thing is designed perfect in detail with spacious room. Hotel is located in deserted area 10 minutes drive from Patong (cost 200 Baht) but there are free shuttle bus to and from Patong, I suggest to book it a day ahead. there are a lot thing to do in Phuket that will take all your day time so relaxing in quite area is please and Avista Hideway is exactly it.
Staff and service is out standing, there is a kind staff who is care of you for help with smile at any moment. many buggy help you to reach the rooms although the hotel is big. We didn't have dinner in hotel so I can't say any thing about cooking and prices, really numerous of great restaurant in Patong even don't let us thinking about eating in Hotel. but the breakfast was prefect especially the with tag which is mention Halal for some of them that is very great for Muslim.
All in all we really enjoy our stay here and it's my choose for next trip to Phuket.

Room Tip: ask for near room to the loby
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  • Stayed November 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Moji256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 8 November 2013
Dear moji256,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and we met all your expectations. We know travelling can be very tiring and therefore always try to ensure we look after each guest well allow them to enjoy the quiet tranquil setting.

Chef Tim is glad you enjoyed the breakfast, we do realise that many guests have specific eating preferences according to diets and religion and therefore do try to offer as much choice as possible to ensure we cater for everyone. Our Chefs are also happy to prepare any food which a guest prefers if it is not available on our standard menu.

Thank you for your feedback, we have shared your comments with all the staff and look forward to seeing you again in the future.

Warm Regards

Avista Management
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angalore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 November 2013

a good place with great views..it is situated on the hill top...you can see pattaya beach from the resort...situated very close to the busy street....but still this place very calm and quiet...truely a hide away..you will love your stay..

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank siyana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 8 November 2013
Dear siyana,

Greetings from Avista Hideaway Resort & Spa,

We are so glad you enjoyed your stay with us. We are certainly lucky to be in such an ideal location on the mountain overlooking the ocean and only 5 minutes from the heart of Patong. we do feel we have a truly unique property.

Thank you sharing your experience, we have passed your comments on to the team and hope to see you back again in the future.

Warm Regards

Avista Management
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Canberra, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 November 2013

The moment you walk in one recieves a complimentary non alcholic drink and a fresh towel. A form to fill out of your choice of teas and pillows for your room. When we arrived we were upgraded to the mountaiin view jacuzzi suite...Very modern and stylish. Every afternoon a staff member comes in to ask if you will like the spa filled...fresh exotic local fruit on arrival in the room. Freshly made cookies eveyday placed in your room. It was our anniversay, so we had a fresh cream sponge cake and lovely bottle of Champas in the room. The infinity pool is magic. The deal we got came with free cocktails between 5.oopm and 7.oopm, plus a one hour thai massage. I upgraded to the Aromatherapy Oil massage... it was divine - finished off with rose tea and a biscuit. There is a shuttle bus to Paradise Beach. We went in low season so there was no problem getting a seat at our preferred time. However we did have a mishap with the pick up time. Paradise Beach is privately owned and about 6.20pm everyone starts packing up and by 6.30pm the beach is closed and gates are locked...it was amazing how quick eveyone left. The bus was supposed to pick us up at 6.30pm. But it arrived at 6.40pm.. I know 10 minutes late...no big deal really. But when your in the jungle, lights out, mozzies around..it gets a bit scary...lol. So the only thing I suggest is to have the Shuttle bus pick up guests at 6.20pm. The staff will appreciate that too as the manager of the beach stayed with us until our Suttle bus arrived. We advised reception/manager and we were offered a free dinner for the inconvience...ok this is the best bit... I ordered the Aussie Fillet Steak...the best steak I have ever had, the meal was a form of visual art!! You have to try it...for dessert I have the Lime Tart...WOW...that was one of the best tasting desserts I ever had. Breakfast offered an array of fresh pastries, fresh fruit, smoothies, juices, cheeses, cold meats, cereals, an egg and stir fry station...the coffee is excellent. I was very impressed with the selection. There are free shuttle buses to Patong beach, book ahead. Now if you have a private drivertaxi service to pick you up from the Hotel, you need to tell you driver to organise a voucher and drop it off to Reception, you will then recieve a copy of the voucher in an envelope placed in your room. Then 15 minutes before pick up advise the security guard at the gate that you have a private driver/taxi picking you up and show him the copy of the voucher. Yes I know its a bit a much....however I appreciate the high security. The hotel have the own taxi service. The hotel is new and you will find all the modern cons. Staff speak English well and are very professional, helpful and presented themselves well. I will definately stay again, Thank you Avista for a wondeful stay.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank nellandglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 8 November 2013
Dear nellandglenn,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and thank you for leaving such detailed and positive feedback. We do appreciate all comments and it is nice to know when our guests have had such a nice time.

Chef Tim and his team are glad you enjoyed the food and especially the steak.

We have shared all your comments with the team and we look forward to welcoming you back again in the future.

Warm Regards

Avista Management
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London, United Kingdom
2 reviews
Reviewed 6 November 2013

We loved our stay at the Vista Hideaway hotel. Myself, my wife and daughter (1 year) stayed initially for 3 days then extended for a further 3 days thanks to the amazing service provided by staff at the hotel. To this point we wish to extend our huge thanks to Lorie, Sienna, Mr Gen San (Mark), Faye, Marielle and Jeff all of whom made our trip so memorable, a huge huge thanks for your impeccable service and for looking after our family and putting up with my awful jokes. :) I wish you all safe travels back to Manila and best of luck with your future studies and careers.

The hotel was great but the service provided by the individuals above made this a truly memorable stay.

Without doubt we'll stay at this hotel again, close enough to Patong should you need to visit but far enough away to feel like a true blissful hideaway.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edrelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 8 November 2013
Dear adrelf,

Greetings from Avista hideaway Resort & Spa.

We are delighted you and your family enjoyed your stay with us and that you also extended your stay.

All of the staff enjoyed having you here and look forward to seeing you again in the future.

We have shared all your comments with the team and will continue to deliver the best service we can.

Many thanks and warm regards

Avista Management
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Brooklyn, New York, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2013

My wife and I had just stayed here for our honeymoon and couldn't have been happier with Avista. The location was great, only about a 15 minute shuttle ride away from all the night life of Patong but you don't have to deal with the craziness while you are at the resort. The shuttle ride was free as well but booking them ahead of time is definitely needed because they do fill up. The room was very clean, modern and spacious. The view from our patio was a nice one of the pool but there was construction going on to the side of the hotel so it was a view of just dirt. The staff and housekeeping were very nice and helpful with any requests we had. The hotel itself is very nice with 3 pools, a modern gym and nice restaurants. My wife and I enjoyed afternoon tea everyday as well as the huge buffet breakfast (which were both included). There was also a free happy hour included after the afternoon tea but the drinks seemed to be very sweet and didn't taste too good. All and all we really enjoyed out stay at Avista Hideway and would definitely stay there again for our next trip back to Phuket.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 8 November 2013
Dear Christopher M,

Greetings from Avista hideaway Resort & Spa.

We are delighted you enjoyed your stay with us especially on such an important occasion as your honeymoon. We hope we made a lasting impression.

Chef Tim and his team are glad you enjoyed the food.

There was an area next to the Hotel which was being cleared by local workers however this is now complete and the foliage is returning.

Thank you once again for your comments and we hope to see you again in the future.

Warm Regards

Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Property: Avista Hideaway Phuket Patong, MGallery by Sofitel
Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Patong
#4 Romantic Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Spa Hotel in Patong
#6 Business Hotel in Patong
#7 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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Avista Hideaway Phuket Patong, MGallery By Sofitel

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