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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 331 Hotels in Patong
Certificate of Excellence
Reviewed 29 January 2014

We stayed at this hotel in Jan 2014 with my wife for 12 nights and enjoyed it a lot. It is very clean and fresh with large rooms. First we had a room 809 pool view but after a few days experienced some smell ( after the rain) and they upgraded us to leila # 1107 with was also very good. The breakfast is a must have and there are a lot of diff varieties. The pools are fine in our second rooms pool was only for adults so it was quite and fine. Spa is very expensive but we found out about sweet lemon grass massage in 162/5 Nanai soi and it was well worth the 20 min walk from Jungcylong shopping center.
You will have complimentary tea,coffee and water in your room( Not evian water but Avitas own labled water) also you may find apples and water also to pick in Gym or recreation center. You may ask for memory foam pillows ect. The only neg. I could say is you have to expect a bit waiting for coffee or tea at breakfast as they are a bit slow. You may have as many towels by the pool as you wish and even borrow to the beach if you want . There is a coach transport to the city. Probl. is last home transport is at 23. You may wish to stay longer in the city but just take a taxi and price is 6£ .300 bath. so it is a bit expensive if you dont want to use the shuttle bus but we found it very easy to use.
Reception personal are good but in Bangkok I have seen much more experienced stuff with good local information and willing to help but that is just a minor thing for them to work on. The paradise beach is not much different from patong beach and they are all dirty and crowded. We went to Raya Island which was very nice and Cristal clear water but the trip with the speed boats was a nightmare. Perhaps it was a bit of a windy day. All in all Avista hide away is highly recommended.

Room Tip: Dont worry even if your room is far from reception they have a caddy to transport you.
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  • Stayed: January 2014, travelled as a couple
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2  Thank simishko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear Simishko,

We are glad that your first impression of the resort was the stunning and well designed lobby which is located on the hill side and affords great views. Our Club Vista rooms are perfect for a couple who are looking to spend that special time together.

The location of our resort makes it perfect for every kind of guests whether you are looking for a quiet holiday or even enjoy the hustle and bustle of Patong which is just 5 minutes drive away. Our shuttle bus drives the guests to Patong and the Jungceylon shopping mall and the timing is designed to suit every guest.

Breakfast is a delightful experience at our resort with its wide selection of food, freshly squeezed fruit juices, bakery and a live Asian cooking station that allows you to pick your desired ingredient for a breakfast like home. Chef Tim and his talented team will be delighted to hear you enjoyed their creation. We do take your feedback about the delay in coffee service and will work towards improving this.

Our other facilities like the game room, kid’s club, activities and library are designed to help the guests make the most of their holiday.

We look forward to welcome you back at Avista Hideaway Resort & Spa Phuket.

Warm Regards,

Avista Management

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1,439 - 1,445 of 2,065 reviews

Reviewed 28 January 2014

We stayed here for one week in Jan 2014. We had our two small children with us and were pleasantly surprised how kid friendly the resort was. The staff was always very friendly and my kids loved Maya from the Kids Club. You can drop your kids off at kids club at two designated times, one in the late morning and one in the late afternoon. It wasn't very long, but it was just enough time to have a drink by the pool (right outside the kids club) and relax without the kids for a moment. Don't let the "kid friendly" part fool you. This resort screams luxury. The breakfast was amazing, the pools were beautiful, the rooms were well taken care of and service was wonderful. The free shuttles were a great addition, don't wait until the last day of your trip to use them like we did! We had a dinner during sunset at Sizzle on the roof and it was breathtaking. The chef came out and introduced himself and made us feel special. For the price you pay, this hotel is a steal!

  • Stayed: January 2014, travelled with family
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Thank Nicole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear Nicole T,

Many thanks for your excellent comments. We are delighted to hear that you and your family enjoyed your stay with us.

Our activities team of Maja and Tanja are an asset to the resort and strive very hard to ensure that all our guests enjoy a great holiday experience with activities designed for both adults and kids.

Breakfast is a delightful experience at our resort with its wide selection of food, freshly squeezed fruit juices, bakery and a live Asian cooking station that allows you to pick your desired ingredient for a breakfast like home. Chef Tim and his talented team will be delighted to hear you enjoyed their creation.

Our other facilities like the game room, kid’s club, activities and library are designed to help the guests make the most of their holiday.

Sizzle, our newly opened BBQ restaurant, is already becoming very popular with our guests for kind of setting and food created by our culinary team.

All of us at Avista Hideaway look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 27 January 2014 via mobile

We stayed here for 1week and LOVED IT!!
Our room ( club vista room) was perfect :) and had a great view overlooking the pool.

We were a little worried before coming here , because of all the complaints about the buildingsite area next to the hotel. To be honest it did not boughter us at all!!

- Loved the helpful staff here who did all they could to make our stay relazing and plesant, and always greating us with a smile :)

- we used the trainingroom almost every morning, and liked the fridge with bottels of free water and the good red appels

- two nights we stayed at the hotel and ordered food to our room and had our nightsnack out on the balcony , aah missing that already...

Perfect stay! Perfect place! But one tip: if you really want to feel what awista is all about , leave the kids at home :) and come here to recharge your batteries

Stayed: January 2014, travelled as a couple
1  Thank Mixtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear Mixtie,

Greetings from Avista Hideaway Resort & Spa, Phuket!

We are delighted that you enjoyed your stay at the perfect ‘hideaway’ in Phuket. Our Club Vista rooms are designed to create the sense of togetherness for couples looking for a quiet time.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

Our fitness room, ‘The Sculpt’ is equipped with all the equipment that any guest would look for and the fruit, cold water bottles and towels adds to the ingredient of perfection.

Spoiling our guest with our food is our expertise. The beautiful view from the balcony of your room only adds to creating a great setting.

We look forward on your next stay and thank you for sharing your experience with us.

Warm Regards,
Avista Management

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Reviewed 26 January 2014

Excellent property and the staff were always polite and friendly. Our family of four dined in the resort for breakfast each day of our 10 day holiday and the variety, presentation and the quality of the foor was excellent. Coffee was great too! We dined for dinner only once at the resort because we were usually out exploring and that dining experience was first class with the staff friendly and well trained. Our room was a decent size and really nice and it was one of a few resorts with a king size bed and a queen size bed in the same room which served our family well. The staff even ask what sort of pillow you like on day one and the next day the pillow type of your choice was delivered. A nice touch. The infinity pools were fantastic and not overcrowded and the 'swim up bars' in both main pools were well serviced and drinks were reasonably priced. Kids games room had complimentary bottled water. Mini golf on the roof top was great with nice views to the sea. The golf simulator was good and at 700 baht an hour it was well priced and a lot of fun.Hard to fault this resort and if there was one small issue it would have been the layout which was a bit confusing. Being built on the side of a mountain, the check in area was on the 4th floor and everything was spread out below this level but after a couple of days we found our way round ok. The hotel complimentary shuttle service was alway well utilised and saves about 300 baht or $10 AUS each way in and out of Patong Beach area. Overall a quiet, well maintained and well serviced 5 star resort with eveything a family could wish for. We would happily return again.

Room Tip: No issues at all. Great staff and they always said hello and were always smiling.
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  • Stayed: January 2014, travelled with family
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Thank JJBorlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear JJBorlace,

We are glad that you enjoyed the ideal place for a perfect ‘Hideaway’. Indeed, our location is our advantage as we are located on a hilltop just 5 minutes away from the hustle and bustle of Patong. Best of both worlds is how we describe the location of the hotel since you get a quiet time with your loved ones and also can take the hotel shuttle to Patong to enjoy the night life.

Our facilities are designed in a very contemporary fashion and yet blend seamlessly with the surroundings o create that perfect Hideaway.

Ensuring our guests enjoy a perfect holiday is our prime motto and checking for and delivering your preference is just a small way to let you know that we care for you and would like you to be extremely comfortable during your stay with us.

All of us at Avista look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 26 January 2014 via mobile

Had a fantastic holiday in patong and the hotel,as others have said is a welcome sanctuary away from Patong.
We reserved two rooms,each for two adults and two children.Rooms are fantastic,we walked from balcony direct into pool.
Food great,staff friendly,plenty towels,scenery wonderful.If I was visiting the area again,without children,then I would recommend!
The disadvantages with this hotel,for me,are that children over the age of four are not properly catered for.
We were given one king size bed and one single bed for two adults and two children.We requested another single bed in each room and were told this wasn't possible,we ended up putting one child in the bed with us(the youngest is 7).Poor sleeping conditions for a five star hotel!
No activities around pool.There is a daily activity plan,but geared more towards adults.
Kids club is suitable for younger children only.
Nowhere for older children to play bat and ball,football,volley ball,water polo ect.Still didn't find mini golf,virtual golf door was locked every time we visited.
Childrens pool approximately the size of two snooker tables.
Both the swimming pools are small,so when the children were playing constantly had to be saying,not to splash too much.
My boys are 7,9,11 and 14.
If you are a group of adults only or a family with children under the age of 4,then go and have a fantastic time,but if you've got an older family then I really would think twice.

  • Stayed: January 2014
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1  Thank 1234emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear 1234emma,

Greetings from Avista Hideaway Resort & Spa, Phuket!

We are delighted that you enjoyed your stay with us. We strive to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of warm Thai smile.

Our activities team of Tanya and Maya try to ensure that there is something for everyone to do by designing activities for kids and grown ups. As a hotel that is rated among the top 10 family destinations of Phuket we try to ensure there is something to do for everyone. If you fancy a round of golf we have an indoor virtual golf where you can practice your swing on any of the top golf courses around the world or you can spend a lazy afternoon in our library browsing through the number of books that we have collected. If lazing by the pool is what you are looking for then we have three beautiful pools to take your pick from. There is also the games room with options like darts, pool table, table tennis and foosball to keep kids of over 4 occupied. We do welcome your feedback and look at adding some more options for kids over 4.

Very we have also added another dining option in the form of a BBQ restaurant where guests dine under the stars enjoying delectable cuisine prepared by Chef Tim and his team of talented chefs.

We look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 23 January 2014 via mobile

Hmm where do I start from ! It was our first honeymoon and after wide research on resorts in and around Patong area we knew it had to be Avista , and we couldn't be any happier. Perhaps one of the most beautiful resorts you can stay at. Amazing architecture and location.

The checkin was very quick and the staff at reception was young and efficient. Just as we settled down in our room we realised that the AC in our room wasn't working, when informed, the receptionist immediately arranged a technician to check what the issue was. There might have been a major issue with the air conditioning system in the room which the tech couldn't resolve.

Let me tell you, the room was BEAUTIFUL, however non functioning Air con couldnt keep up to it. When the tech failed to repair it. They upgraded us to a Jacuzzi suite the same day. My wife loved the room and it was impeccable. Amazing and prompt gesture by the management.

Edward from the staff stood out , was very kind and helpful. The entire staff is young and lively.

The only thing which kills the beauty of this resort is the construction site of some other resort ryt beside it. I know there is nothing that they can do about it. But its a view killing zone for the resort.

I would recommend Avista to anybody visiting Phuket. They had made our stay outstandingly special. Already planing to go back this year. :D

Appreciation & love :)

  • Stayed: September 2013
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Thank has_ali55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear has_ali55,

Greetings from Avista Hideaway Resort & Spa, Phuket!

We are delighted that you had a perfect honey moon and enjoyed the serenity of the resort and quality of our associates.

Edward will be delighted hear that he could play a small part in ensuring you had a great stay with us.

Our rooms are designed in a very contemporary fashion and yet blend seamlessly with the surroundings to create that perfect “Hideaway”.

We look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 23 January 2014

Resort: Stayed in the club vista room. Was beautiful. Hidden away from the craziness of Patong beach. Great range of options at buffet breakfast. Staff were really lovely. We left early on a tour one morning and they were kind enough to provide a boxed breakfast. Room service/restaurant food is average, but not bad. Towel service at the pool and library were both handy. The shuttle to Patong beach/jungceylon was a godsend and we used it often. The only negative was our dealings with the concierge. She was not very helpful at al and somewhat dismissive. Bookings through the concierge are done in conjunction with the taxi stand directly outside the resort, quoted at double the price. When we asked the concierge about this, we were told that other taxis would not come to to the resort. Example, we wanted to go to Kok Chang Elephant Safari. Concierge quoted thb1000 for transport. We contact Kok Chang directly and they sent a car and charged us thb400 return. We asked about airport transfer and were given a ridiculous quote so we found Siam Taxi online and they were excellent, picked us up at the last minute. Use the hotel wifi to book your tours etc.not the concierge.

  • Stayed: January 2014, travelled with friends
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Thank vanillavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 31 January 2014

Dear vanillavi,

Thank you very much for a wonderful feedback.

We are delighted that you enjoyed your stay at the ideal place for a perfect ‘Hideaway’. Our location along with our associates is indeed our strength.

I am glad to hear that you could avail our complimentary shuttle service to head to Patong beach and Jungceylon.

Chef Tim and his team will be glad to hear that you enjoyed the breakfast which we believe is one of the best on the island.

My apologies that you did not find the concierge services up to the standard. We take your feedback and will towards improving the same.

We look forward to your next stay with us.

Warm Regards,
Avista Management

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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#5 Spa Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
#6 On the Beach Hotel in Patong
Price Range: £108 - £313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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