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“perfect hideaway!”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #8 of 319 Hotels in Patong
Certificate of Excellence
Sydney, Australia
1 review
“perfect hideaway!”
5 of 5 bubbles Reviewed 11 February 2014

we stay at Avista for a week. Can't be complained. everything was perfect during our stay.
The hotel away from Busy area, Patong. If you looking for hideaway hotel which is not too far from the hub, this hotel is perfect for you but if you looking for the hotel locate in the hub and busy night life or close to Bangla! this hotel is not for you.

We travel a lot in Thailand. We know the country quite well. We arrived the hotel at 11 Am. We know that the check-in time is 2pm. When we arrived at the hotel the staff greeted us, served us welcoming drink.. when we were filling the registration form Mr. Prapol shown up. he introduced himself and handed us his business card. we feel so VIP. he explained us the room situations. We sat at the lobby just when we finished welcome drink then he escort us to the restaurant.
What we feel like home the most was he greeted us everyday at breakfast..Not for long we got a room!

The hotel is beautiful, stunning view. everyday we go to the lobby to take photo with sunsetting.

breakfast is amazing, various choice of food. 3 swimming pools! We love the club pool which is not allowed kids to go..

we have no problem with shuttle bus service but you will need to book in advance, it for complimentary so can't be complained. If you don't want to join shuttle bus then Taxi only THB 300.

The noise from the construction was very bad but there is nothing the hotel can do cause there is another hotel opening near Avista

We just don't understand turning down service, we have cookie every evening but our towels were not changed. everyday housekeeping clean the room but our room was not cleaned properly.

suggestion; if you look for the hotel that hide away from busy area; Patong. but still not far from night life ? this hotel is perfect for you. If you look for hotel that you don't have to pay THB 300 to Patong busy area. This hotel is not for you!

Room Tip: the room near the pool which is not allowed the kids are perfect!
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 18 February 2014
Dear John M,

Greetings from Avista Hideaway Resort & Spa and thank you for your feedback.

We are glad to note that you liked the service, staff and food at the resort. We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

Prapol thanks you for your acknowledgement of his service. Every guest who stays at Avista is a VIP and extremely important to us.

Chef Tim will be happy to hear that you enjoyed the breakfast spread which we believe to be one of the best on the island.

All of us at Avista Hideaway look forward to welcome you back soon and thank you for your feedback.

Warm Regards,
Avista Management

My apologies that you felt the room was not cleaned properly and I have discussed this with our Housekeeping Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,828 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (380)
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English first
Gothenburg, Sweden
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

Service, staff, food, everything was perfection.

Only had two minor problems.
1. We left our loundry two hours late and got the answer that they couldn't do it because of that. When we pay 550 USD per night for the room, you would have wished that they could have done an exception...
2. One neighbour was playing really loud music two nights and even though we called them and asked them to do something about it, nothing really happened. A s we were sleepless those nights, that kinda ruined our days a s well.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VNW2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 11 February 2014
Dear VNW2014,

Greetings from Avista Hideaway Resort & Spa and thank you for your feedback.

We are glad to note that you liked the service, staff and food at the resort. We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

My apologies for the sleepless night due to disturbance from the neighbors. We do try to inform our guests to keep the noise down in their rooms but sometimes it does get ignored. I agree that we could certainly have done your laundry but unfortunately, we do not have an in house laundry and the clothes are sent out as is the case with most of hotels on the island. However, we will look at options to overcome this issue and will surely find a solution.

All of us at Avista Hideaway look forward to welcome you back soon and thank you for your feedback.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 8 February 2014 via mobile

Staying at family Vista for 4 nights with elderly and toddlers.

This hotel is mainly targeted for couples as due to the design of the hotel,its not suitable for elderly people and toddlers as there is many of staircase.
The buggy services is not available most of the time so it's a pain for them to walk into the room.

The hotel is too far to the town and the shuttle bus service is not frequent so traveling to town will definitely cost you a bomb.

With this price,you can easily get same standard of hotel or even better at town of patong and easily access to everything!

The breakfast is exactly the same food everyday! The staff in the breakfast Venue does not provide a good service and with a frustrated face most of the time.
You need to wait for a long time for a coffee to be served.

Nothing special about the swimming pool. The children pool is very small and the tiles at the swimming pools is very slippery and dangerous for children as the edge of the swimming pool is all very sharp and I even get cut on my knee.

The hotel is currently on renovation and we can hear knocking sound in the middle of the night.

Overall,it's an ordinary stay and did not reach our expectations as rave in previous review in trip advisor.

Thank you

Stayed February 2014, travelled with family
Helpful?
Thank MaeOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 11 February 2014
Dear MaeOng,

Thank you for sharing your feedback with us and my apologies that you did not enjoy your stay with us. Our location is our biggest advantage and we have never claimed that we are in the middle of Patong - our name Hideaway is a dead giveaway. So yes, if guests are looking for a hotel which is right next to where the action is then we are definitely not the option.

As mentioned on our website, we are resort built on the side of a mountain so there are bound to be a lot of steps and our guests are very happy to explore the hotel. Avista Hideaway has been voted as one of the top 10 family resorts in Phuket and we have a lot of young families who stay with us and enjoy the activities we schedule for them. Our 3 pools have always been our biggest attraction and I am surprised to note that you did not feel they were special.

While we run the shuttle bus at scheduled times our guests can always avail the option of taking a taxi which costs 300 baht one way.

Our breakfast has been praised by almost every guest who stays with us and we have over 100 options for the guests to choose from, however, we do take your feedback and will work on adding more variety. The coffee service does take a little time as we serve freshly brewed coffee to all our guests which we believe is one of the best on the island.

I would like to clarify that there is no renovation on at the hotel as we are a new hotel with all our facilities already operational.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 7 February 2014 via mobile

We stayed at Avista for 9 nights recently and were so happy with the hotel! To us it was pure luxury. The staff were amazing and so helpful. The food was delicious.. We had an AMAZING meal at The Sizzle BBQ restaurant, the staff were so attentive and the food was awesome.
The hotel is out of the way, so walking anywhere is pretty much not an option but there are taxis right outside and for 300 baht will take you down to Patong. We thought about moving closer to the 'action' but didn't want to risk going to another hotel which wouldn't have compared to Avista. Perfect for couples.

The only thing I would complain about (although not really a complaint as our stay was still amazing) was that we didn't have the greatest view as it was of the cleared area (building site). But not enough to warrant giving anything but a 5 star rating to this hotel. Loved it and will definitely stay again.

Stayed January 2014, travelled as a couple
Helpful?
Thank Stoxes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 11 February 2014
Dear Stoxes,

Thank you for such a wonderful feedback.

We are glad to hear that you had an excellent stay with us and will come back again. Our location is our advantage as it allows the guests to enjoy the peace and quiet yet the hustle bustle of Patong is not far away. A lot of our guests avail the complimentary shuttle bus when they feel the need for action.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

Sizzle, our new BBQ restaurant, has been delighting our guests form the time we opened and Chef Tim and his team take great pride in rustling up some amazing food there. It is just the perfect setting for a nice dinner under the stars overlooking the sea and the fishing boats.

We look forward on your next stay and thank you for sharing your experience with us.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monaco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 February 2014

Excellent hotel in a remote and calm place.
Service is absolutely fantastic.
We want to thank Joe at the reception who gave us everything we needed in the hotel and also very good advices for the places to visit during our stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benoit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 11 February 2014
Dear Benoit P,

Greetings from Avista Hideaway Resort & Spa and thank you for a wonderful feedback.

We are glad to hear that you enjoyed your stay and liked our service. To ensure all our guests have a memorable holiday is what we strive for and comments like yours keep us motivated and encourage us to continue to do better.

Joe is thankful for your acknowledgment and is happy to hear that you liked the places of interest recommended by him.

All of us at Avista Hideaway look forward to welcome you back again soon.

Warm Regards,
Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billingshurst, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 February 2014 via mobile

My husband and I stayed here at the end of January, and would recommend this hotel for couples & families. It's a large hotel, but many of the rooms appeared unoccupied, so it was quiet & relaxing. Great service, pools, food & drink.

The only down side was the small rooftop bar, which closed at 10.30pm and was mostly empty when we were there.

The local beach, Paradise Beach, was fine, but quite overcrowded and dirty. Swimming was not great here due to the reef being so close in. The hotel run a free shuttle bus here.

The hotel also run a free shuttle bus to Patong which was good. It's a 10 minute journey. Patong is great for nightlife, watching the lady boys parading up the road was fun. The usual crazy bars & noisy nightlife!

We visited Kata beach while we were here too, it's 800 baht in a taxi from the hotel. It was overcrowded and probably best suited for backpackers. Kata nightlife was ok, we ate at one of the best restaurants here that we experienced all holiday.

Kamala was our favourite beach, beautiful beach & sea, and quiet. It cost 500 baht to get there from Patong. We perched ourselves by the Butterfly bar, which had nice sun beds, and they really looked after us. Drinks at the Skyla bar to watch the sunset was lovely, far end of the beach.

Overall, lovely hotel & good enough location to get to quiet beaches & nightlife if you want it. One other thing I would recommend the hotel to do is to put their 24hr room service in the rooms! We got there late at night after a long flight & found it difficult to get drinks & food (oh & when we did the wine was incredibly expensive at £40 a bottle for a fairly decent red wine!).

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coneyhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 6 February 2014
Dear Coneyhurst,

Greetings from Avista Hideaway and thank you for your feedback.

We are happy to hear that you enjoyed your stay with us and would recommend us.

The beauty of the hotel is the very point that you mentioned. It is a large resort with three swimming pools, games room, Spa and gymnasium and therefore never looks crowded despite it being full. The only time you realize the resort is busy is when you see other guests at breakfast.

This is the main reason why our guests enjoy their stay and want to come back because it affords them the privacy which is so difficult to get in many resorts.

Our Room Service offerings are available 24 hours however, the menu choice at night is limited since a lot of guests do not prefer a heavy meal after 11PM. However, we will work towards adding a few more options.

We also have different price points for wines which are sourced from various parts of the world and have a fantastic choice of both old world and new world wines. Since the consumption of wine is still in it's nascent stages in Thailand the government levies high taxes thereby making the wines a little bit expensive.

All of us at Avista Hideaway look forward to welcoming you back soon.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

My partner and i have just returned from an 8 night stay at the avista. We couldn't fault a thing about the hotel. The room was luxury itself ( club vista) The hotel overall was beautiful and tranquil and a true hideaway from the hustle and bustle of Pattong. The staff were lovely, attentive and polite and could not do enough for you. The food was excellent, with wide variety and choice. Sizzle was outstanding. The shuttle service to the beach was excellent and yes the night shuttle to Pattong was busy, but still adequate. It felt like a bit of a maize on the first day but soon got used to it. The subtle lighting added to the ambience of the place. I celebrated my birthday the day before we arrived and when we returned from the beach on our first day, there was a cake in the room which was lovely. We will definitely be returning next Jan. We holiday at least 3 times a year, all over the world and this was by far the best yet

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, 6 February 2014
Dear Chris C,

Greetings from Avista Hideaway and thank you for a wonderful feedback.

It is always a great motivator to hear praise from guests who are well travelled and rate us so highly. Your compliments encourage us to continue to do better and provide a very high quality of service consistently.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

Sizzle, our new BBQ restaurant, has been delighting our guests form the time we opened and Chef Tim and his team take great pride in rustling up some amazing food there. It is just the perfect setting for a nice dinner under the stars overlooking the sea and the fishing boats.

We look forward on your next stay and thank you for sharing your experience with us.

Warm Regards,
Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Property: Avista Hideaway Phuket Patong, MGallery by Sofitel
Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#6 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Business Hotel in Patong
#7 Luxury Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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