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Avista Hideaway Phuket Patong, MGallery by Sofitel
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Reviews (2,178)
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Reviewed 22 June 2014

Very good hotel with nice service iav been there for a week, near to city center and at the same time in a calm area. The room is wonderful with modern furniture amazing lightnings and bedding and pillows. the shuttle bus to the Jungcelyon Mall was fantastic, its there almost every hour.
I loved the place.

  • Stayed: June 2014, travelled as a couple
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1  Thank Moustafa-Habashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 23 June 2014

Dear Moustafa-Habashi,

Greetings from Avista Hideaway and thank you for sharing your feedback with us.

We are pleased to note that you are enjoying your stay and liked the very good hotel with nice service, location and wonderful room.

Our location is our advantage as it allows the guests to enjoy the peace and quiet yet the hustle bustle of Patong is not far away. A lot of our guests avail the complimentary shuttle bus when they feel the need for action.

We look forward to seeing you back and Avista Hideaway on your next visit to Phuket.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Impressive hotel and brilliant service. From arrival the service was great, drinks at reception and a golf caddy to our room. On the arrival form, it asked if we had a special occasion (I mentioned that we had travelled for my partners birthday). We had champagne in the room and was brought birthday cake with candles during the week. We had the Jacuzzi suite which was brilliant and very modern. The breakfast and food at this hotel was amazing. The pool and other facilities were also fantastic. But what made our stay was the staff; extremely friendly and welcoming. Would definitely stay here again!

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 23 June 2014

Dear Phil M,

Greetings from Avista Hideaway and thank you for your excellent comments.

We are delighted to hear that you liked the impressive hotel, brilliant service, amazing breakfast, fantastic pool and facilities.

Our Jacuzzi suite are truly a romantic haven for couples looking to spend that alone time together and enjoying each other company. All our rooms are built to provide the maximum privacy so even if the resort is fully booked you can still get those private moments.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

All of us at Avista Hideaway look forward to welcome you back soon to spend another memorable holiday with us.

Warm Regards,
Avista Management

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Reviewed 19 June 2014

Beautiful place if money is not a issue! I feel it was a bit over priced but everything was perfect and the staff were lovely. Breakfast was really good and lots to choose from. Libary was average with not many books!

  • Stayed: December 2013, travelled solo
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Thank Kayley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 21 June 2014

Dear Kayley J,

Greetings from Avista Hideaway and thank you for your comments.

We are pleased to note that you enjoyed your stay and thankful for your acknowledgement of our service. Our employees are our biggest asset and they have all been selected on their ability to provide the perfect holiday experience to our guests.

I am surprised to note that you found the rates expensive considering that we are offering special rates which are extremely competitive for a 5 star hotel experience.

Breakfast is a delightful experience at our resort with its wide selection of food, freshly squeezed fruit juices, bakery and a live Asian cooking station that allows you to pick your desired ingredient for a breakfast like home.

Our library has books of different genre and has something for all; however, we will take your feedback and look at adding more options.

All of us at Avista look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 18 June 2014

Highly Recomend Avista , loved the soft beds & pillows , and also the make up mirror in bathroom ! Plus I loved the lighting , The staff go out of there way to make you feel special , absolutely loved this place !

  • Stayed: June 2014
    • Value
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Thank maree m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 19 June 2014

Dear maree m,

Greetings from Avista Hideaway and thank you for your excellent feedback and recommending us.

We are happy to hear that you enjoyed your stay with us and liked the soft bed & pillows, make up mirror and lighting.

All the lighting in the hotel is specifically selected to create a magical effect in the room and in public areas.

At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations.

All of us at Avista look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 18 June 2014

All the things was good in there.Maybe the traffic was not convinient,but it had been sovled well by the hotel.The scenery on the mountain was amazing.It was so sweet for prepared the champagne as a gift . Overall,we had a funny night there.Only one suggestion, the electrity was not stable,it had suddenly shut down for twice.the hotel should pay attention to it.

  • Stayed: June 2014
    • Value
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    • Service
Thank YANSIMIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 19 June 2014

Dear YANSIMIN,

Greetings from Avista Hideaway and thank you for your feedback.

We are glad that we could sort out the traffic issues to your satisfaction and happy to hear that you liked the champagne as a gift.

The resort is indeed a great place for some breathtaking views and photography options. The vistas that you get from up the mountain create great memories coupled with the fantastic experience at the resort.

Our hotel, like all hotels in Patong, gets its electricity supply from the main station and due to the stormy conditions sometimes there is a disruption in this. We have back generators in the hotel which kick in to restore the supply and they take about 10 seconds to come on. With the change in weather this situation will be under control.

We look forward to welcome you back at Avista Hideaway Resort & Spa Phuket.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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