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“Great experience!~”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #6 of 328 Hotels in Patong
Certificate of Excellence
Reviewed 11 July 2014

Very happy experience, quiet hotel, nice services. I love the breakfast. Also the welcome drink taste very good!
Compare with the quality, it has a relatively low price.
Strongly recommand indeed!~
The bed is very comfortable!

Room Tip: family room is great
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank vvvvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 16 July 2014

Dear vvvvo,

Greetings from Avista Hideaway and thank you for your excellent comments and recommending us.

We are pleased to note that you had a very happy experience with us and liked the quiet hotel, nice services, very good taste welcome drink and comfortable bed.

Breakfast is a delightful experience at our resort with its wide selection of food, freshly squeezed fruit juices, bakery and a live Asian cooking station that allows you to pick your desired ingredient for a breakfast like home.

Your feedback motivates and encourages us to continue to provide a very high level of service to ensure a memorable experience for all our guests.

All of us at Avista Hideaway look forward to welcome you back soon.

Warm Regards,
Avista Management

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1,212 - 1,218 of 1,980 reviews

Reviewed 10 July 2014

Upon arrival at the lobby, we were greeted with an amazing view and an interesting welcome drink. The staff were polite and they accommodated our early arrival.

The room itself (we got the club vista room) is huge and very nice. It had a master control for the lights, aircon, etc which was really handy. The ipod/iphone speakers provided were great as well. Loved the bathroom, has a really deep bathtub which was great. Bed was comfortable, slept soundly through the nights. The turn-out service every evening is a nice touch as well. Complimentary chocolates, fruit and cookies were also given every day. Service staff were always smiling and greeting us.

Big spread for breakfast, highlight is the amazing honey, served fresh from a honeycomb. There are 3 'infinity' pools with great views but the best view for me comes from the Sizzle restaurant during sunset. One of the highlights of our stay.

There's a free shuttle service to Jungceylon,Patong which we used every day to shop, go to the beach and explore the nightlife. Have to take their 'tuk-tuk' taxis to get around other than that.

Negatives : The view from our room wasn't great (our room faced a barren hill) but that's not a big concern for us. Also, while waiting to check-out, our electricity went off for about 5 mins. Pretty weird, but it came back on and since we were already leaving, we didn't care too much about it.

Overall, Avista exceeded our expectations. We went to another resort following that but Avista wins hands down. Highly recommended for couples and families.

Room Tip: Ask for rooms not facing the construction going on to the right of resort. Not a pretty sight.
  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Fauzi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 11 July 2014

Dear Fauzi A,

Greetings from Avista Hideaway and thank you for your wonderful feedback and recommending us.

We are delighted that you liked the greeting with an amazing view and an interesting welcome drink, big spread for breakfast and 3 infinity pools with great views.

We are also glad you enjoyed the rooms, we have spent a lot of time designing the Resort and the size and quality of the rooms was one of the main priorities. All rooms are spacious with extra large bathrooms and high quality beds to ensure the best night’s sleep.

At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations. We also feel that it is the small personal touches which make the difference. Many Resorts offer fantastic rooms, scenery and similar facilities as we do, but to ensure we stand out from the rest we try to concentrate on all the small details and add an extra touch of luxury.

Our Sizzle restaurant has been praised by almost every guest who stays with us and it is the most beautiful location in the hotel with a fantastic ambience, service and the best BBQ on the island.

The location of our resort makes it perfect for every kind of guests whether you are looking for a quiet holiday or even enjoy the hustle and bustle of Patong which is just 5 minutes drive away. Our shuttle bus drives the guests to Patong and the Jungceylon shopping mall and the timing is designed to suit every guest.

We understand that the plot next door is not very pleasant to look at, however, we have absolutely no control over external factors.

Our hotel, like all hotels in Patong, gets its electricity supply from the main station and due to the stormy conditions sometimes there is a disruption in this. We have back generators in the hotel which kick in to restore the supply and they take about 10 seconds to come on.

Thank you again and we look forward to your stay to spend another memorable holiday with us.

Warm Regards,
Avista Management

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Reviewed 9 July 2014

My girlfriend and I booked the hotel for one night, with the intention of going out to one of the smaller islands for the remaining 4 nights of the trip. We ended up loving this hotel so much that we stayed here for the entire trip. The design of the hotel is fantastic, and we absolutely loved our room (stayed in the Club Vista One bedroom). The food and staff were also amazing.

My girlfriend got sick on the 4th day of the visit (some stomach problems from a restaurant in Patong, we think) and the staff doctor, Dr. Alvin, was incredibly helpful and attentive. We cannot recommend him enough. Also, the american head chef (I think his name was Terry) was very friendly and kind, and had no problem making a special soup that wasn`t on the menu that would be easier on my girlfriend`s stomach.

I would highly recommend this place.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank basketballdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 11 July 2014

Dear basketballdad,

Greetings from Avista Hideaway and thank you for your excellent feedback and recommending us.

We are glad to hear that you had a pleasant stay with us and liked the fantastic hotel design, Club Vista room and amazing food.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile. Dr. Alvin and the American head chef (his name is Tim) will be particularly pleased to hear that they played a small part in creating a wonderful holiday experience for you.

All of us at Avista look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 7 July 2014

We booked a family vista room and mentioned that were honeymooning. When we checked in, they upgraded the room to a Jacuzzi suite.....amazing suite. Cant describe how much fun we are having. I would definitely come back here and would recommend it to any one who savors luxury.
Also view are amazing...............................

Room Tip: Go for jacuzzi suites.....
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aditya_Goyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 10 July 2014

Dear Aditya_Goyal,

Greetings from Avista Hideaway and thank you for your wonderful comments and recommending us.

We are happy to hear that you enjoyed your stay with us and liked the amazing view. The vistas that you get from up the mountain create great memories coupled with the fantastic experience at the resort. A great location for couples we are also rated among the top 10 hotels for families in Phuket since there is something for everyone to do.

When designing our Resort one of the main areas for detail was in the Guest rooms, this is one of the crucial factors of any Resort and we have tried to ensure all rooms are large, airy and offer privacy when needed.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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Reviewed 7 July 2014

Stayed at Avista Hideaway from 28 June to 4 July with my partner. From our arrival we were treated so lovely by the staff, the view from reception was absolutely stunning- very impressive. The reception staff was very helpful checking us in, providing some fruit and an ice tea while we filled out our preference for the room including mattress/pillow types and our favourite beverages. The staff informed us it will be a bit of a wait for our room (which turned out to only be 5 minutes!) as they were upgrading us from Club Vista to Jacuzzi suite free of charge. I’m still not sure why we were upgraded but were excited nonetheless.

We were taken to our Jacuzzi suite by one of the staff in the golf cart (we used the cart service majority of times to get from our room to reception as it is very far away- however this service was always speedy and no trouble at all). The room was amazing, huge king bed, large bathroom with large shower and bath, decent balcony with a Jacuzzi overlooking the mountain. Our room was close to the spa, Vista restaurant and the main pool- perfect for what we planned for our stay. We had breakfast included which was in the Vista restaurant; we also had several lunches/dinners in this restaurant. Cannot fault this restaurant, the menu is extensive, the breakfast has all the trimmings and the service was impeccable. We also had dinner at the Sizzle restaurant the first night there and the views and service were amazing. Would suggest Sizzle for a special occasion dinner on your stay, some have mentioned it’s expensive but compared to Australian prices, it is very reasonable.

We used the main pool for majority of our stay, and this was a large infinity pool that never appeared crowded. The bar staff here deserve a mention for their service of food and drinks. We used the adult pool, but considering this was not exclusive to adults it didn’t make much sense using it over the main pool which was closer. We used the shuttle service to both Juncgelyon and to paradise beach. Both of which are frequent and on-time. The fact that the resort offers this service at all is a credit to them as we found them very useful. Being located 10 mins from town was part of the appeal for the resort (away from the tourist hub) but the shuttle provided a way into town each night to have dinner and a browse, and then back to the comfort of the resort. Paradise beach was another benefit. It is a private beach with one restaurant and abundance of sun lounges. We went to Kata beach on our own and would prefer Paradise beach as it is less crowded and there is not the push to buy souvenirs on the beach etc.

The concierge was very helpful, I apologise as I have forgotten her name. We booked onto the Siam Elephant tour for 30 mins trek, which was perfect amount of time as it took up most of the morning to get there/back, have a safety demo, meet baby elephants and have short talk from the guide. We also used the spa for a 1-hour Thai massage which was very relaxing and enjoyable. There is also a games room with pool, darts, table soccer and table tennis which is great for those unexpected short downpours in wet season- but the weather was really kind to us during our stay. The resort is huge and we only saw a small section, people who have trouble navigating stairs/hills should probably contact Avista before booking as resort is quite spread out and on different levels. I would mostly recommend the hotel for couples; although there were families with young children there- I think the resort is better suited for adults.

Everything about the resort was amazing and the individual touches like the staff going out of there way to make your stay better was very comforting. I cannot fault a thing about the resort, if you’re thinking of booking at Avista, make it happen! This is luxury in Phuket at its finest and will be highly recommending the resort to friends and family.

Room Tip: Splurge on club vista or jacuzzi suite for perks. We stayed in a Jacuzzi suite (701) and it was perf...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ellyse P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 July 2014

Dear Ellyse P,

Greetings from Avista Hideaway and thank you for your wonderful feedback and recommending us.

We are glad to hear that you had a memorable stay and liked the cart service, Vista restaurant, main pool, spa and games room.

The resort is indeed a great place for some breathtaking views and photography options. The sunset and just after are moments that make for a memorable experience and that is what Avista Hideaway is known for apart from great service and facilities.

Our employees are our biggest asset and they have all been selected on their ability to provide the perfect holiday experience to our guests. The reception staff, the bar staff and the concierge will be particularly pleased to hear that they played a small part in your wonderful holiday experience.

We also feel that it is the small personal touches which make the difference. Many Resorts offer fantastic rooms, scenery and similar facilities as we do, but to ensure we stand out from the rest we try to concentrate on all the small details and add an extra touch of luxury.

We are glad you enjoyed the rooms, we have spent a lot of time designing the Resort and the size and quality of the rooms was one of the main priorities. All rooms are spacious with extra large bathrooms and high quality beds to ensure the best night’s sleep.

Our rooftop restaurant, Sizzle, has been enthralling guests since we opened our doors in January. It is the most beautiful location in the hotel with a fantastic ambience, service and the best BBQ on the island. Chef Tim and his culinary team will be very pleased to hear that you enjoyed a great evening there.

The location of our resort makes it perfect for every kind of guests whether you are looking for a quiet holiday or even enjoy the hustle and bustle of Patong which is just 5 minutes drive away. Since we operate our shuttle bus every hour our guests are able to find a suitable time to take the bus down to Patong to enjoy the action.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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Reviewed 6 July 2014

My Wife and I presently staying at Avista. Service has been outstanding and staff best ever. Nothing is to much trouble with staff always welcoming and happy to assist. Club Vista rooms are amazing especially ones located around poolside. Breakfast has plentiful choices and food great to eat whilst sitting in dining area with a wonderful view. Everything is kept spotlessly clean and all pools are magnificent and great to swim in with pool side bar available. Shuttle bus runs regularly and on time. Peaceful, quiet and relaxing hotel. Highly recommended. Loved it.

Room Tip: We stayed in room 1108, poolside. So good.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 8 July 2014

Dear Gillian H,

Greetings from Avista Hideaway and thank you for your excellent feedback and recommending us.

We are delighted to hear that you liked the relaxing hotel, amazing Club Vista, breakfast, pools and shuttle bus.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile. We have shared your kind words of appreciation with our team members and your compliments will definitely encourage us to continue to improve our service.

Team Avista looks forward to welcome you again soon.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

I was there for 6 nights and everything was great from check in to check out everything was great. I will come back and recommend.location, staff, services, quality of room was excellent. I like the style of hotel. The rooms were perfectly designed and facilities.Mukesh jain

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MUKESH61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 10 July 2014

Dear MUKESH61,

Greetings from Avista Hideaway and thank you for your excellent comments and recommending us.

We are pleased to note that you had a great time with us and liked the location, staff, services and quality of room.

Our rooms are truly a romantic haven for couples looking to spend that alone time together and enjoying each other company. All our rooms are designed in a very contemporary fashion and yet blend seamlessly with the surroundings to create that perfect Hideaway.

All of us at Avista Hideaway look forward to welcome you back soon to spend another memorable holiday with us.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Spa Hotel in Patong
#4 Family Hotel in Patong
#5 Luxury Hotel in Patong
#5 On the Beach Hotel in Patong
#6 Business Hotel in Patong
Price Range: £76 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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