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“Hideaway from Patong! Absolutely Peaceful”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 329 Hotels in Patong
Certificate of Excellence
Reviewed 8 August 2014 via mobile


We spent 3 nights in Avista Club Vista Room (when i was about 7 months pregnant!). I did not find any difficulty walking around the resort, though with lot of stairs and it rained everyday. The room and hotel facilities were both great, with little suggestion i.e. to have brighter walkway from the guard house/resort entrance towards the hotel lobby. I guess, with the uneven surface, buggy going on and dimmed light, it would be dangerous for the guests to walk around. Worth mentioning, the mattress, linen and pillows were so comfortable. The room furnitures and towel may be of inconvenience for petite sized guest, as the towel is rather huge and heavy, while small furniture such as the wardrobe upper rack is difficult to reach (you still have the lower rack though).

Having breakfast/dinner at Vista and cocktails at Rendez Sue were all pleasure. Need not mentioning the pools in detailed as they were always super. We met some staffs that were very helpful e.g. Marvin who let us know quite a bit about the resort and Nicole who always ensured that we were well served at Vista. While the surprise from the hotel in celebrating our 'babymoon' had been memorable! A big thank you to Avista! And the extra pillow for expectant mother had been helpful and made my sleep so comfy!

Nevertheless, we do also find:

Check in : We were stopped at the resort's guardhouse as our driver was informed by the guard that no large vehicle (which was a van) was allowed to reach the lobby due to safety purpose (and we agreed). But no one appproaching us at the guardhouse for more than 15 minutes (under the hot sun too) & with the luggages aside, leaving us wondering what to do next. I guess, it would be nice to have some front desk staffs to guide the guests upon reaching the hotel than leaving then pondering.

Room: Our air con was malfunction on our last night at the wrong timimg. The technician came to our room at 12am, spending about 35 minutes to fix the air con room. Yet, we received a call from the front desk at 7.30am if we were to check out at this time (ours was 11am). It was annoying.

Parking: We reached the hotel at 10.30pm and the 2nd level car park was full. The security guard asked to park our car opposite the lobby entrance and we did. Yet, another staff came to us and asked us to leave our car back to 2nd floor which was full. Absolutely confused.

Stayed: August 2014, travelled as a couple
Thank Karenzhia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 15 August 2014

Dear Karenzhia,

Greetings from Avista Hideaway and thank you for your feedback.

We are glad that you liked the great room and hotel facilities, comfortable mattress, linen and pillows especially extra pillows for expectant mother. We also feel that it is the small personal touches which make the difference. Many Resorts offer fantastic rooms, scenery and similar facilities as we do, but to ensure we stand out from the rest we try to concentrate on all the small details and add an extra touch of luxury.

Chef Tim and his culinary team will be very pleased to hear that you enjoyed our breakfast and dinner at Vista was, which we believe, is one of the best on the island. We believe in using the freshest ingredients to create a memorable culinary journey for our guests. We are also glad that you enjoyed the cocktails at Rendez-Vue and pools.

We are thankful for your acknowledgement of our service. At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations. Marvin and Nicole will be particularly pleased to hear that they played a small part in your wonderful holiday experience.

Many thanks for your suggestion about a brighter walkway, room furniture and towel that we will consider and work with our team on.

We apologize about the check in, room and parking issues that you experienced during your stay with us and would like to assure you that we will take this up very strongly with our team to put corrective measures in place.

We look forward to have you stay with us again and experience the enhanced services based on your recommendations.

Warm Regards,
Avista Management

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Reviewed 7 August 2014 via mobile

My wife and I had a thoroughly enjoyable stay at the Avista Hideaway Resort in phuket.
The most important positive among the many about this place is the attitude of their staff. They are very polite and always gave the best directions and went all the way to help us out.
Their restaurant "Vista" serves some delicious Thai cuisine at very very reasonable prices.
Again their waiters are a standout when it comes to their service.
They have a good choice of Halal food available which for us in Thailand was just unbelievable.
Thanks for the lovely experience.
We hope to return soon.
I'd recommend this place any day.

Stayed: August 2014, travelled as a couple
1  Thank reachjunaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 14 August 2014

Dear reachjunaid,

Greetings from Avista Hideaway Resort & Spa. Thank you for your excellent feedback and recommending us.

We are pleased to hear that you had a lovely experience and liked the standout service.

We certainly try to ensure that all guests receive the best possible service from the moment they arrive until they depart and we are glad the arrival experience left an impression. At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations.

Chef Tim and his culinary team will be pleased to hear that you enjoyed our Thai cuisine which we believe it is one of the best on the island and caters to the different nationalities that stay with us.

All of us at Avista Hideaway look forward to welcome you back soon.

Warm Regards,
Avista Management

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Reviewed 5 August 2014

Stayed here for 3 nights. Wonderful service from the time I arrived till I departed. Very very helpful staff. I stayed in Club Vista. Room was spacious, clean, very spacious toilet, design of room was nice with good lighting. On of the night I was there, it was raining. When I came back to my room about 945pm, I was surprised to see that the bath tub was filled with hot water. Who wouldn't like to come home to a bath tub ready with hot water after a rainy day? That was one of the many highlights of my stay. Free shuttle to and from Patong was great. Variety and quality of breakfast buffet was top notch. I can never stay in another hotel other than Avista after this trip.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BenPYH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 14 August 2014

Dear BenPYH,

Greetings from Avista Hideaway and thank you for your wonderful comments.

We are delighted that you liked the wonderful service, very helpful staff, free shuttle and top notch breakfast.

When designing our Resort one of the main areas for detail was in the Guest rooms, this is one of the crucial factors of any Resort and we have tried to ensure all rooms are large, airy and offer privacy when needed.

We also feel that it is the small personal touches which make the difference. Many Resorts offer fantastic rooms, scenery and similar facilities as we do, but to ensure we stand out from the rest we try to concentrate on all the small details and add an extra touch of luxury.

All of us at Avista Hideaway look forward to welcome you back soon to spend another memorable holiday with us.

Warm Regards,
Avista Management

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Reviewed 5 August 2014

We had not been to Phuket before and had no idea where to stay or where anything was located, We chose he Avista Hideaway after a Trip advisor reviews. This is not a budget hotel and we knew that when we booked. We could not have afforded to stay here if we didn't use the 50% promotion off the pool villa room.
Good points:
1. The staff here as with Thai people are so kind, professional and friendly.
2. The hotel is very clean ( but it should be for the rating and price)
3. The hotel spa is expensive but very good. I had a 90min relaxation massage one day and a 60 minute massage another day. There was a promotion the gave me 50% off a second massage so that cost 1100BHT (about $35 Aust dollars). You can get cheaper massages in Patong but not in a beautiful environment and very professional, caring staff.
4. Location ... Hotel is situated about 2-3 km up a steep hill about 5 minutes by car from Patong (which is bustling, touristy, exotic nightlife with cheap souvenirs etc ... Ok for a few hours visit). That's exactly what we wanted as we didn't want to sleep near Patong. We knew where it was and we were happy with that. But just know that it is VERY remote. There are no facilities within walking distance. If you want to avoid mini bar prices, you should buy drinks & nibbles in Patong during a day trip and take them back to hotel. Despite what this hotel's guides and plans say there is NO convenience store at the hotel so you have to buy everything you eat and drink and use from the hotel. There are free shuttles to Patong but they are not that regular (hourly).
5. Happy hour cocktails . For our room package we received a good range of delicious cocktails for 2 hours ("free") in the bar.

Not so good points:
1. Car transports/ transfers arranged through this hotel are OUTRAGEOUS. I called reception get a car quote and was told 1400bht -to transport the two of us to our next hotel hotel close to the airport. (To compare- the airport transport to the hotel was only 800 BHT so someone is making a lot of money!)
2. There are only 2 restaurants and one is closed on Mondays....a little limiting when the hotel is so remote.The roof top restaurant (Sizzles) is a BBQ restaurant and I think it is supposed to be more up market than the other restaurant. Some meals are VERY expensive. Eg BBQ prawns were over 2000 BHT ($60 Aust dollars).... But Atlantic salmon was only about $23. Drinks were reasonably priced, there was no wine on the menu and there did not appear to be much Thai influenced food - a bit disappointing for us as we hoped to eat as much Thai food as possible. Yes, we could have gone down the hill to Patong but then we would have to deal with infrequent free shuttles or taxis to add to cost of meal.
2.If we had paid full price I would have been super disappointed with some things. I think the room ended up still costing about $450 aust per night (with the discount). We got our own pool but the jets didn't work initially and we had to ask twice about someone looking at them. The pool was also cold as it is in a shaded area in the villa. It was about 30 degrees outside but the pool was still too cold (compared to the main pools which were lovely and warm). We were also supposed to get two pieces of laundry for free each day- we left it in the bag by 9.30am so we'd get same day return but when we got back to hotel it was still in the bag. Apparently we were supposed to fill a form out which we were not told. There is also supposed to be a "butler" service but we didn't see or here anything about this.
3. The hotel is built on a steep hill so there are literally hundreds of steps from top of hotel (lobby) to the bottom (where the pool villas are). There are hotel golf buggies that you can call and they will happily pick you up but it is a bit of a hassle. It was ok for us as we didn't mind the exercise (walking every day several times up huge amounts of steps from our room to pools, breakfast, dinner etc), but if you were elderly or had mobility issues you may not feel comfortable about staying at this location.
4. This is not within the hotels control but there is construction going on around it and we had jack hammers going most of the day.

Room Tip: If you have mobility issues a villa room with private pool may be tricky as these rooms are at botto...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank TracyLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 15 August 2014

Dear TracyLT,

Greetings from Avista Hideaway and thank you for sharing your comments with us.

We are delighted that you liked the very clean hotel, so kind, professional and friendly staff and delicious cocktails.

Our spa is designed in a very contemporary fashion and yet blends seamlessly with the surroundings to create the sense of peaceful time away from the pressures of daily life. We have shared your kind words of appreciation with our spa team members and your compliments will definitely encourage us to continue to improve our service.

Our location gives our guests the best of both worlds as they are away from the maddening crowd of Patong yet close enough that it takes less than 5 minutes to get there. A lot of our guests avail the complimentary shuttle bus when they feel the need for action.

We do offer a limousine service from the Hotel and we only promote this. Our limousine service has brand new cars, fully insured with professional drivers. We do have a set price for airport transfers which are clearly shown at the Hotel before booking and are also clearly shown on our website. Our price is also in line with many of the other local Resorts.

I am quite surprised to hear that you did not see the wine menu as we have a very extensive list and take great pride in serving wines from different regions of the world. There are also many options on the Thai menu that the guests can choose from and though we do not necessarily have the most commonly available items we have tried to offer our guests a more varied option that are not so easily available at the local restaurants. The reason that your laundry was not collected is because we do not have an in house laundry and the clothes are sent out of the resort and therefore it is important that the guests mention the item count to avoid any confusion and loss of items. Butler Service- we thrive on constructive feedback from our guest’s and continuously work to improve the service and facilities for a better stay experience. Please be assured, we have already taken corrective steps to ensure the shortfalls mentioned by you are immediately rectified.

Being built on a hillside comes with its blessings and its disadvantages. The spectacular views would not be possible if the hotel was not atop a hill. The downside to this is the number of stairs that you need to navigate around the resort. Each area of the resort is a remarkable little pocket with its unique nooks and crannies, with very private and very public spaces, with landscape and pools, with golf putting greens and virtual golf pubs, spectacular al fresco restaurants such as the Sizzle and well as cozy corners such as our Rendez-Vue. What we can assure you is that once you have been in the resort for a day or two, you will soon figure out that if you use our three elevators and our hallways, you do not need to do too many stairs.

Thank you for your understanding about the construction activity next door which we have absolutely no control over. We offer very attractive room rates to all during this period (including you) even though the impact on your actual stay experience is limited.

Your feedback is extremely important to us and I have discussed this with our team. We will definitely work towards improving this aspect and put in corrective measures to overcome the issues mentioned.

Thank you again and we look forward to your stay with us to see the improvement suggested.

Warm Regards,
Avista Management

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Reviewed 5 August 2014 via mobile

I have been to Phuket five times and stayed in many five stars hotels, but this is the best of the best. I booked pool suite. It was so amazing. Big pool with clean room. I highly recommend to stay in this hotel especially if you are looking for relaxation and great location which is closed to Patong beach.

Stayed: August 2014
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 14 August 2014

Dear A TripAdvisor Member,

Greetings from Avista Hideaway Resort & Spa. Thank you for your wonderful feedback and recommending us.

We are glad to hear that you liked the amazing pool suites. It is always a great motivator to hear praise from guests who are well travelled and rate us so highly. Your compliments encourage us to continue to do better and provide a very high quality of service consistently.

We look forward to welcome you back at Avista Hideaway Resort & Spa Phuket.

Warm Regards,
Avista Management

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Reviewed 4 August 2014

My family (2 adults 2 kids) stayed here for 10 days in June2014. We all were in desperate need of a relaxing family holiday and we got it. On arrival we were greeted by Christine in reception and what a lovely person and a credit to the Avista group she is. Anyone lucky enough to be checked in by Christine will feel very welcome and well looked after for the entire stay. To our surprise we were also upgraded to a pool side room (316) which was truly amazing as we could keep an eye on the family in the pool at all times and relax ourselves on the balcony. Rooms were large and had everything you could need for a family of 4 including free Wifi essential for modern day kids. We also had to call on the on-site doctor as they kids were unwell for a few days and we appreciated this service very much in a foreign country.
All the staff were really lovely and as helpfull as could be without being intrusive - so well done Avista. Hotel location is up the hill from Patong beach and Bangla Road (not really walkable for most people) however the shuttle bus is always on time and regular enough. Tuk-Tuk's are also always available for the return journey and there is a private taxi service outside the gates that we used regularly and were quite reasonable to get to places like Kata beach for the day. We also found if you want the madness that is Patong at night you have the option to go into town (10mins by shuttle) or you can choose the peace and quiet of the hotel - always great to have choices.
Inclusive breakfast was excellent and had everything you could want with both Asian and Western choices. We also had dinner a few times at the hotel and it was excellent also - credit to the head chef (Tim I think his name was?)
Can't praise the hotel enough and thanks for a wonderful stay.

Room Tip: Book direct on their website as they offer really competetive deals
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  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank cjr1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 14 August 2014

Dear cjr1971,

Greetings from Avista Hideaway and thank you for your wonderful comments.

We are pleased to note that you had a wonderful stay with us and liked the truly amazing room.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile. Christine will be particularly pleased to hear that she played a small part in your wonderful holiday experience.

The location of our resort makes it perfect for every kind of guests whether you are looking for a quiet holiday or even enjoy the hustle and bustle of Patong which is just 5 minutes drive away. Our shuttle bus drives the guests to Patong and the Jungceylon shopping mall and the timing is designed to suit every guest.

Breakfast is a delightful experience at our resort with its wide selection of food, freshly squeezed fruit juices, bakery and a live Asian cooking station that allows you to pick your desired ingredient for a breakfast like home. Chef Tim and his culinary team will be very pleased to hear that you thought our breakfast and dinner exceeded your expectation. We believe in using the freshest ingredients to create a memorable culinary journey for our guests.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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Reviewed 4 August 2014

It is my fourth visit to Patong,Phuket, and truly a wonderful and the BEST experience. The place keeps to its promise, of being away from the busy roads of Patong beach yet still highly accessible as it offers shuttle services to Jungceylon etc.

I liked how the staff were friendly and attentive, without prying too much and making senseless conversations that leaves everyone feeling uncomfortable (if you know what I mean?).

Special mention to Pamela and Robert, who were very accommodating and welcoming to our needs. We came really early on the day of arrival, and seeing how tired my friend's child was - they offered him an ice cream and even offered an early check in for one of the rooms to let the child rest, without charging us!

Amazing and clean facilities. We stayed for five days, and they had wonderful gym room, kids club, 3 swimming pools that we didn't quite utilize because of time constraint.

The price is worth paying for if you go in large group or with family. Not so sure if you are a solo traveller, but worth giving it a shot!

Thanks Avista. It is with experience with you that makes Phuket a place worth coming to again and again. Hope to visits you again, and hopefully the impeccable service continues!

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shethinkslikeaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded 5 August 2014

Dear Shethinkslikeaking,

Greetings from Avista Hideaway and thank you for sharing your comments with us.

We are pleased to note that you had a wonderful and best experience. Our location gives our guests the best of both worlds as they are away from the maddening crowd of Patong yet close enough that it takes less than 5 minutes to get there. A lot of our guests avail the complimentary shuttle bus when they feel the need for action.

We certainly try to ensure that all guests receive the best possible service from the moment they arrive until they depart and we are glad the arrival experience left an impression. Pamela and Robert are thankful for your acknowledgement of their service.

Our facilities are designed in a very contemporary fashion and yet blend seamlessly with the surroundings to create the sense of togetherness for couples looking for a quiet time, peaceful time away from the pressures of daily life that perfect Hideaway. Our gym, ‘The Sculpt’ is equipped with all the equipment that any guest would look for and the fruit, cold water bottles and towels adds to the ingredient of perfection. All our pools are spread over the property and each location creates those memorable moments that we strive for.

All of us at Avista Hideaway look forward to welcome you back soon to spend another memorable holiday with us.

Warm Regards,
Avista Management

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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Patong
#4 Romantic Hotel in Patong
#5 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
Price Range: £96 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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