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“Good location & reasonable cost”

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Holiday Inn Express Phuket Patong Beach Central
Ranked #21 of 337 Hotels in Patong
Certificate of Excellence
Reviewed 5 February 2013 via mobile

Stayed fr 3 nights in feb


Pros:
- 2 mins walk to Patong Beach
- Jungceylon shopping mall nd other shopping areas are in walkable distance
- Option for pool facing rooms with balcony
- laundry facility (useful as u may hv to do laundry after taking sea bath)
- facility to leave luggage at lobby after checkout and can be collected in the evening


Cons:
- few options for vegetarians in breakfast - mosquitoes

Experience with staff:
This could be one of a case. but hpnd

After confirming a room on high floor(they even provided the room number), they changed it when I went thr... Staff member says she is not responsible for someone else' promise... But she was helpful in other stuff, providing information about he place. Can't say they are rude. Still they can improve on customer satisfaction and better not to make false promises


  • Stayed: February 2013
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1  Thank JustSam9882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 20 February 2013

Dear JustSamIND,

Thank you for writing a review about your recent stay with us. I am happy you found our convenient location and facilities commendable. I am sorry the level of service you received from our hotel staff was less than satisfactory. We do apologize for any inconvenience that you have experienced. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Again, I do apologize and regret that this impacted your experience at our hotel.

Once again thank you for bringing this to our attention, as we pride ourselves on excellent customer service. Hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare

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1,235 - 1,241 of 1,634 reviews

Reviewed 4 February 2013

The hotel is very new and nicely decorated, as we can see in the room and lobby area. We booked two rooms for 2 nights. We were satisfied with the facility environment. The swimming pool is very nice. and locate only 3 mins away from the beach.walking distance to enjoy the very delicious seafood.

However, we are wondering if the housekeeping department is short of manpower. We arrive at 10 am and only one room was ready to be check in, we can understand this is because we arrive before check in time. However, until 4 pm, the room still not ready. So four of us have to take shower one by one. We were suppose to have a rest after the early flight.

Room Tip: room in the building 2 is nice, you can face the pool with out been too far from the lobby.and Dinin...
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  • Stayed: February 2013, travelled with family
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1  Thank STELLA_TSO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2013

We stayed a total of 7 nights in two stints and loved everything about the hotel. The staff were delightful, pool and facilities excellent and location perfect. Only problem we had was the deck around the pool was very slippery and we had a few falls as did a number of other guests! The staff were great and reported it to the Saftey Manager so hopefully they will address it soon.

  • Stayed: January 2013
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1  Thank OurTimeJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 4 February 2013

Dear Jennifer

Thank you very much for your great feedback for the team, hotel and our location in Patong. We love our location with the modern facilities, a nice pool & garden area to relax and a great airy hotel lobby.

For the pool deck, it is getting addressed with a different coat we apply to the natural wooden deck to ensure the slip resistance.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 27 January 2013

I stayed at this hotel for 10 days in mid January and it felt like my home away from home. The staff were always so welcoming and happy to help in any way they could. The complimentary breakfast was a great way to start the day, I loved the fresh fruit and bakery goods on offer.

The brand new hotel itself is well thought out in it's design features, with many electrical outlets that today's hi tech travelers will love; not only for the number but for the fact that most of them are also universal outlets - no adapters needed!

The beach is a mere 100m away on Thaweewong Road, where you will also find lots of great restaurants and markets as well as road side food hawkers (try a banana pancake!). It is also a 5 - 10 minute walk to the shops of Jungceylon or the madness that is Soi Bangla at night time.

The one let down, for me personally, being a wheelchair traveller, is that currently, there is no access to the amazingly beautiful pool deck. I did bring this to the attention of the hotel and was very happy that they arranged the use of another pool during my stay, which was very much appreciated, and, they assure me, their engineers are looking into how to making their pool accessible as it was an unintentional oversight.

Because of this, and the rest of their amazing accessible features I am still happy to give this review a full 5 stars as I believe that this hotel really sets the standard for the Holiday Inn Express Brand.

I would happily stay here again if holidaying in Patong, Phuket!

  • Stayed: January 2013, travelled solo
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2  Thank Aly0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 4 February 2013

Dear Aly

Thank you very much again for your visit and as well your help with reviewing the soon to be finished wheelchair accessible rooms. Your constructive feedback enabled us to ensure the requirements and access is provided in an easy way for those particular room types, additional to what we have already put in place. All items we have discussed are now in the works to be installed

Appreciate your extensive and lovely review of our hotel facilities. You are the first to mention the fix installed international power adaptors at the night table and the work desk. Very convenient, isn’t it. Glad you liked our location and surrounds within Patong and we will hopefully see you again soon at the hotel and for another Banana Pancake…

Stay Smart with us!
Sincere regards,
Dominic

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Reviewed 27 January 2013

The location is very good, just beside the Beach, and walking distance to Bangla road. It's a brand new hotel, so, all the building and rooms are nice. In my case, i went there for the new years Eve for 3 nights, and compare the price of all hotels in Patong, it's was the best Quality/Price choice, because other hotels was fully book or overpriced for the new years eve... But be aware about "Express" Concept, because it's mean simple, just one kind of room, no restaurant and less services... They only have breakfast and it's basic. The Front Desk Staff was helpful. I just have 3 complains and the hotel should improve these points to be a good hotel. First, no Bell Boy, so you need to take a buggy and bring all your thing by yourself. You need to pass by a little door, not enough large to pass with the buggy... They must fix this or create a ramp just beside the stair. Also when you check-out, if you have more than one suitcase, you need to go to the lobby to bring the buggy... My opinion is, why not have at least one bell boy, it's not cost a lot for the hotel, ... Second point, at the Gym, no towels, so you need to bring your towels from your rooms. It's another thing the hotel can put in place and cost nothing... Last point is the house keeping. I know it's a new hotel and Staff will probably improve, but a minimum is required.. They clean very fast and forgot somes little thing. When we arrived, we found something from the last guest... Also, my wife was in the shower, and they came and clean the room and the bathroom when she was in the shower, she asked them to go out and wait but they still there and continue... House Keeping must improve!

  • Stayed: January 2013, travelled as a couple
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4  Thank Thaiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 4 February 2013

Dear Pierre

Thank you for your stay over the New Year and leaving us with your feedback. We are pleased you liked the great location and price point of the hotel.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. The concept of our Hotel is we offer all you need and nothing you don’t. We offer free WiFi and the free breakfast bar with 4 hot dishes, 3 whole and 3 cut fruits, 2 yoghurts, 3 cereals and a variety of breads and toasts. For lunch and dinner, we do not have a restaurant at the hotel except the snacks and meals we sell at the lobby bar. On both sides of the road we have an amazing selection of restaurants at the door step. Minibar fridges are there for your convenience to be filled with what you like with choice of vending room, lobby bar r from the shops just outside of the hotel. This is why our price point is not as high as some other hotels in the same location. We provide the luggage trollies for ease of check-in and we are considering building another ramp down the stairs. For the gym we have put the towels and laundry basket in this month and have additionally provided a paper-towel dispenser to clean the fitness machines after use.
.
With the service levels, I have addressed your concerns with my house keeping team to ensure that we respect the guest privacy, cleanliness standards and including “lost&found” procedure.

Stay Smart with us!
Best regards,
Dominic

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Reviewed 26 January 2013

we were concerned looking at all places thus why we booked 3 rooms for 2 days only, once we arrived and had seen this resort where it was, the pool, the rooms we ran back to book the 3 rooms another 8 nights.
it is so close to everything it is for family, close to patong beach, very clean resort staff are very friendly will help you heaps, breaky is fine.

if your looking for a very clean place close to all holiday inn express is all you need

we had 3 rooms in for jan this is a must stop place is great

Danny Queensland

  • Stayed: January 2013, travelled with family
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1  Thank howdedode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 4 February 2013

Dear Danny and family

Thank you very much for your great review of our hotel and the Holiday Inn Express team. We all enjoyed having you and your family at the hotel. I hope you are doing well and the current weather situation in Queensland is getting back into control and looking forward to see you again in the near future.

Stay Smart with us!

Best regards
Dominic

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Reviewed 20 January 2013

I'll start by saying that this is a beautifully built, modern hotel at the north end of Patong beach Phuket. The design of the hotel is very refreshing and airy, and the pool and dining area are very comfortable and appealing to the eye. The rooms are average sized, but comfortable and well designed. The GM is a very friendly fellow who kindly responded to a problem we had after the first night at Holiday Inn Express Phuket. The Wifi is fast and reliable - major plus. There is no in-room mini-bar or decent food outside of the daily breakfast (frozen microwave dinners are available for purchase outside of breakfast).

There were primarily two problems throughout our stay though: we were unable to get much rest due to noise and the staff are still fairly untrained and need development and coaching (the latter will surely improve with time). Here's why:

I was visiting Phuket on a work trip with a business colleague and our objective was to get plenty of work done at the hotel property. I have to say that we weren't able to due to our inability to get good sleep at the hotel. The first morning we awoke to a BOOMING sound system, a concert directly across the small street, pointing straight at the hotel and specifically our room. The second morning we were awoken by hotel maids barging into the room (in their defense the "do not disturb" signs fall off the door handles horribly often). The third morning we were awoken by a false fire alarm that went off for maybe a half hour, all the guests were evacuated and then told to return to their rooms. The fourth morning we were awoken by a bunch of rowdy Russians in the hallways, the walls being possibly very thin, then there was another false fire alarm. So, every single night of my stay at the Holiday Inn Phuket I was rudely awakened :(

The other issue was the professionalism of the staff. During our stay I called down to reception/guest relations four times, each time with a different request or concern. All four times the person on the other side of the phone said they would address the request/concern and call me back. They called back zero times, which is just not right for a hotel this nice. The last time involved ordering a taxi to the airport, which just never got done and so it was stressful going down to the lobby and re-asking them to call me a cab, worrying that I might miss my flight.

I'm sure with the great GM they have there and the generally smart Thais they have in the hospitality industry there, they'll get these staff issues worked out (the hotel had only been open three weeks at the time of my stay). The thin walls/noise issues though, I don't know if can ever be mitigated. I guess my only advice here is to ask for a room well away from the main road and perhaps on a lower floor despite the nicer views from the upper floors, to try to insulate against some of the noise.

In all this was a nice place, but I wouldn't stay there again for business purposes, but perhaps if I were on a rowdy holiday of my own.

Room Tip: Tell them you want a quiet room, away from noisy areas of the hotel since the walls are very thin.
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  • Stayed: January 2013, travelled on business
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1  Thank 12TrueBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 4 February 2013

Dear hawksblue

I certainly appreciate you taking the time to share your feedback. It is our goal to consistently ensure our facilities and services are efficient and on-brand. We strive to provide friendly service, comfortable and modern accommodation to all of our guests. I apologize for the inconvenience with the external noise impact you experienced during your stay with loud music from the public event at the beach for children’s day. We take safety very seriously and unfortunately we had a “Pull Alarm Station” triggered which is causing an immediate evacuation.

For the Do Not Disturb signs we are just trialing a different version which is heavier and should not get blown away from the doors anymore. Your feedback is used to further improve the level of our service.

With our brand we have removed the Minibar items and provide a fridge in each guest room for the guest own selection of items and provide two still waters per room. We have beverages and snack’s at the bar and at the vending machine for your convenience. A lot of our guests preferring to have the space in the fridge for their own purchases instead the traditional stocked minibar leaving no space for the items you buy during the day.

Thank you once again for staying with us, and we hope to have an opportunity to welcome you again.

Stay Smart with us!

Sincere regards,
Dominic

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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Address: 8, Hatpatong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Patong
#17 Romantic Hotel in Patong
#22 Family Hotel in Patong
Price Range: £49 - £304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Holiday Inn Express Phuket Patong Beach Central

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