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“Great location with a good concept...”

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Holiday Inn Express Phuket Patong Beach Central
Ranked #20 of 329 Hotels in Patong
Certificate of Excellence
Reviewed 24 May 2013

The location is no far from the main Patong Beach.
Great bed and good selections of pillow! (soft and hard)!!
The concept is so unique with the great name where you could not feel like you are staying in a budget hotel...

Overall service can be better, at this point I have no comment!!

  • Stayed: May 2013
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Thank alvin1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 3 June 2013

Dear “alvin1203”

Thank you very much for your great review and I appreciate you like our Express concept with value for money in an amazing location, great sleep experience and just a stroll to the beach and a great variety of restaurants all in walking distance.

Please let us know when you are making your way back to Patong and we look forward to have you with us again.

Stay Smart with us

Sincere regards
Dominic

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1,120 - 1,126 of 1,561 reviews

Reviewed 23 May 2013

Certainly lived up to the branding of IHG and Holiday Inn Hotels.

Apart from the power outage which happened twice and affected the whole of Patong, Everything else was fantastic.

Room Rates were affordable and definitely worth the price for the Holiday Inn brand.
Rooms were clean, compact and new.
Pool was conveniently located and had a fantastic serene feel.
Breakfast was sufficient, simple and "express" style.
Self Service Laundry was very useful and affordable at 100baht for wash and dryer each.
Though the team of Staffs were still new and growing, there were nothing short of enthusiasm in their service.

I stayed at Holiday Inn Resort on my previous trips, and I would say, though this is an "Express" and no frills version, we were not short-changed of any service and amenities.

Anything that we needed more can be obtained from Patong Shops. :)

Cheers!

  • Stayed: May 2013
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1  Thank MarcusLeeCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 26 May 2013

Dear “MarcusLeeCH”

Thank you very much for your great review of our hotel and understanding of the external power shut down affecting your stay. With the power outage for the whole southern Thailand, Patong has been very lucky to get the power back within one hour where certain areas of Phuket and southern Thailand had to wait for more than four hours! Even so our emergency generator provides back up for the essential lighting and power supply for more than a day I understand it does impact on your experience.

We believe in value for money for our guests and you highlight those points very nicely. Great location with value for money, free Express Breakfast Bar and WiFi. Great service from our housekeeping team and nice facilities with pool and convenient self-service laundry. A young team delivering these services and learning but I am very proud receiving feedback such as yours.

With the Holiday Inn Resort we have two different properties delivering great service for two different Patong experiences. Holiday Inn Resort for the full service family experience with Kids Club, swim up bars and great restaurants and the Holiday Inn Express for the adventures and independent traveler who likes great service but enjoys a great location to explore the area and in line with the Holiday Inn Express slogan “save here, spend elsewhere”.

I will look forward to welcome you again in the near future.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 21 May 2013

This hotel was recently built north of the Patong beach. Lobby is nice and refreshing, rooms are decent size. Clean and modern hotel overall. Breakfast is complementary, with mediocre breakfast food, nothing special. pool is clean and modern. 4min walk to beach. good location overall. I personally did not care too much for Patong side of the island therefore, if your looking more calmness, consider staying south on Kata or Karon beach, or East side of island.

  • Stayed: May 2013, travelled with friends
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1  Thank JTorres76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 26 May 2013

Dear “JTorrres76”

Thank you very much for your nice feedback.

I do understand that some guest expect more from the Express Breakfast Bar included in our rate. We offer 4 hot items with rice soup, regional dish such as a fried rice, a daily changing egg dish and a sausage, 2 whole and 3 cut fruits, 3 different cereals, 2 kind of yoghurts, a bread selection of up to ten different items and a full salad bar as a vegetarian option. 3 different juices and we have the coffee, chocolate, mocca and tea facility for our guest convenience with mugs or take-away cups as a "Grab & go" option.

We offer great value for money in all our offerings. Great room but not a suite, good breakfast but not 100 choices. Friendly service but no luggage delivery to the room. Select service @ Holiday Inn Express and we are always in a great location and as you highlight just across the road to the beach, Mam Cafe besides the hotel, massage & spa as well as dive shop and pharmacy all just a step outside of the hotel. More restaurants and shops around the corner and for those enjoying the nightlife close enough to walk but far enough to not hear the noise.

Stay Smart with us

Sincere regards
Dominic

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Reviewed 19 May 2013

The location is ideal and very close to the beach. The rooms are well decorated and maintained. The service was efficient as well. The breakfast was not exactly up to the mark, but ok. Best place to stay in Phuket.

  • Stayed: May 2013, travelled with family
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Thank Rayan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 26 May 2013

Dear “Rayan B”

Thank you very much for your review and the great comment about the team’s service delivery.

We look forward to have you with us again in the near future again.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 14 May 2013

I had booked this hotel using my Priority Club points for a Family get away . It turned out to be a night mare . Within minutes we checked in we found out that the washbasin would clog and wouldn't drain itself . After 6 phone calls i was devasted and called up the PCLUB support line to cancel the reservation and look for the other one. I was told the other HI was booked out and had to travel for another 30 mins to take the next one. I agreed to it thinking of the health hazard this would pose for my Baby . Later I was informed that the General manager needs to approve the cancellations . We waited for 4 hours only to be told that he is busy in meetings.

Finally somebody came and fixed it after more than 40 hours and left us few choclates as compliments . The general manager never bothered to speak to us or even leave a note for us . I would expect a better treatment for a platinum member .

On day 3 aircon would start to leak water . same story this time we stopped calling and learned to live with it . The final nail was the wake up call we had set up at 4:15 am . We had clarified twice and wrote down on the paper the wake up time . Still we received the call at 4:45 allowing us very little time to get ready for the flight . When we departed I made it a point to look into the wake up call register the time over there was 4:15 . Dunno what went wrong here.

This a new property in a very decent location . But compeltely mismanaged. Please spend quality time training your staff to understand the travellers . We stayed from May 7th -13th 2013 . I would NOT GO BACK TO THIS HOTEL FOR ANY HOLIDAYS .

  • Stayed: May 2013, travelled with family
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5  Thank markharington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 15 May 2013

Dear “markharington”

Thank you for your feedback, I was taken by surprise, shock and disappointment to read your review.

We are striving constantly for great guest experiences at our hotel and we get many great reviews for our service delivery and team interactions as you can see from our guest reviews on tripadvisor. When you spoke to the Front Desk team they have sent the engineer to the room whilst you had breakfast. My manager was in the morning briefing and when she was informed she followed up with you after your breakfast. She gave you a follow up call when you have been back to the room to check if it is all okay with the pop up drain of the sink. For the inconvenience she delivered the chocolates as an apology to your room. She has followed up and checked with you every morning at breakfast during the reminder of your stay, if everything was alright. I apologies for the misunderstanding, that you would have liked to see me, as she as manager has followed up with you continuously and you expressed the satisfaction to her.

I tried to call you today in your office and did not get through to you but will try again. It is important for me to understand our guests view and I would like to find out more about your stay to coach my team as whilst we are a young team, they are empowered and very guest focused. Guest’s satisfaction is our purpose and we need to fix and address the issues and I can ensure you, no meeting will hinder to reach me.

Best regards
Dominic

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Reviewed 11 May 2013 via mobile

Holiday inn express is a smart new hotel in Patong. The location is great, 2 min walk to the beach, and plenty of restaurants serving awesome local seafood right around the corner. The hotel does not have a kitchen or a restaurant, but you don't miss it. Breakfast is a small buffet, and the choice is limited and gets very repetitive after 2 days. Wish they would add an omelette station, that would liven things a bit.
Rooms are bright and smart, very clean. Water is served in eco friendly reusable glass bottles. Bathroom door has no latch, was a bit inconvenient. Seems like a common thing in Thailand hotels!
The pool is lovely, and there's even a jacuzzi style soak pool. The front desk has a tour desk where you can book various island boat tours, very convenient. Overall a very enjoyable stay...

  • Stayed: March 2013
    • Value
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Thank s0w0a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 13 May 2013

Dear ”s0w0a”

Thank you for taking to time to review our hotel. You highlight all of our smart attributes of the Holiday Inn Express Brand. We deliver only the things you need and nothing else. This enables us to offer a great price value ratio including our Express Breakfast Bar, the Free WiFi in a amazing location of Patong. It is great you loved the cleanliness and the teams service delivery. Comments like this are great to share with my team.

We will look forward to welcome you again in the near future.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 10 May 2013

Booked this hotel instead of our usual Holiday inn resort as the price was loads cheaper On arrival loved how clean and modern it was and room was fab just like the holiday inn resort rooms slightly smaller Breakfast really good, seemed a bit more choice put out for asian people ie salad euopeans would not usually eat salad this time of day and rice? My only moan was room not cleaned when we came back on second day we tidied it ourself but the following day when we returned it was not done again I had put the room clean sign out Rang down to desk only to be told cleaners were busy and would get round to me NOT ACCEptable when it is now nearly 5pm so again we did room ourselves Next day cleaner knocked door just as we were going down to breakfast and asked to clean room When we returned she had just finished but had not done the floor and anyone could see floor needed mopping......
We again did the job ourselves Apart from this everything else good Ate out one night at the Holiday inn resort was great but no discount for holiday inn express customers only if you were staying at the resort Same chain so surely they could get more customers by giving the discount which was 15%

Beach only a 2 minute walk and central for everywhere else Can recommend this hotel for value Hope they keep it looking as nice as when we were there

  • Stayed: May 2013, travelled as a couple
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1  Thank ricospeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 11 May 2013

Dear “Alleston”

Thank you for your recent stay and leaving us with your feedback. We are pleased you liked our great value for money and our offering with breakfast. With our Express Breakfast bar we cater for many different guest markets and whilst the European market is in favor of the bread, the Asian market has preference for the rice dishes. There was a lot of request for the salad bar which we introduced in April. There is a big uptake but I do understand, it is not everyone’s cup of tea. There is whole and cut fresh fruit selection and as well the cereals beside the traditional egg and sausage dish.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry you were not satisfied with timing of the room cleaning, the response from the team and the process of the room cleaning which I am concerned and addressing those items with the team. We hope that you give us a chance in the future to show you how we improved on the delivery.

I like your idea with the discount for our guests when dining the Holiday Inn Resort Phuket Restaurants. This is definitely food for thought and I will discuss with the Management team of their hotel to see what we can arrange for the future.

Stay Smart with us!

Sincere regards
Dominic

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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Address: 8, Hatpatong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Patong
#17 Romantic Hotel in Patong
#25 Family Hotel in Patong
Price Range: £49 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Also Known As:
Holiday Inn Express Phuket Patong Beach Central

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