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Holiday Inn Express Phuket Patong Beach Central
Ranked #22 of 331 Hotels in Patong
Certificate of Excellence
Reviewed 30 August 2013

Me and my wife went to thailand in Aug and stayed in Holiday inn express in phuket for 2 nights. This was a very special trip for both of us and thats why we were really selective in which hotel to stay in thailand. After a going through lot of reviews of different hotels we finally choose holiday inn express and booked it through our local travel agent.

We reached phuket on the 11th Aug at around 12 noon and our check in was smooth. Though we requested for a pool view room but it was not available during our check in so without delay we went for the room that was available at that moment and the view of it was also very pleasant. We got a mountain view room.

The entrance of the hotel is cozy and nice. Its really homely type and lobby and reception area is open which is unique. As it is an express hotel, you need to carry on your own baggage to the room but not to worry and they have trolley to carry on your stuffs :)

Pool area is great and they also have a small jacuzzi type pool behind the main pool. Its pool area is beautiful specially at night.

The rooms is quiet big with all the modern facilities that you need. Small stuffs like dental kit shampoo, soap, etc are not available in the room but all you need to do is just make a call to the reception and ask for those and you will instantly get those complementary.
The have flat TV and free wifi (though we did not use the wifi) and safety locker.

The washroom is also nice and have all required facilities.

Service of the hotel is also good. They are very prompt in their service and you do not have to wait too long to get your service done.
You can also take umbrellas and towels from the reception while going to the beach or outside and then again return them back. Umbrella is a must while going out as it often rains in phuket.

The complementary breakfast was ok for this express hotel. They had choice of breads, juices, and few main items. I would recommend to increase the number of main items by 2-3 if possible. But overall the breakfast is satisfactory. Specially they have the concept of take away if you are in a hurry which is an added advantage. Also the coffee/tea machine is amazing as you can choose different types of tea and coffee from it.

Location of the hotel is perfect as it is just 3-5 minutes walk to the main patong beach and also 15 minutes walk to major shopping complex "jungceylong mall" and the famous happening bangla road. Also lots of restaurants are available nearby the hotel.

Actually it is just the mini version of holiday inn hotel and you will not actually feel that you are in an express hotel. This hotel is definitely worth staying with the price that they offer.

Room Tip: 1. Pool side view and higher floor is recommended. 2. Rooms with mountains view are also nice.
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  • Stayed: August 2013, travelled as a couple
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3  Thank jamaluddin001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 2 September 2013

Dear “Jamaluddin001”

What a beneficial and extensive review of our Holiday Inn Express Phuket Patong Beach Central. I am glad you and your wife enjoyed our Holiday Inn Express Brand and made the most out of our facilities.

You touch base on all the great points of our hotel. From nice design where you feel comfortable like at home, the great location within Patong, value for money with great service delivery from the team, “Grab & Go” concept at the Express Breakfast Bar for the ones in the rush or taking it to the bus when they get picked up for a day tour.

Please keep me as a point of contact when you are planning your next visit to our hotel as I would be more than happy to help you with your arrangements.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 29 August 2013

My Friend and I have been staying in this Hotel for seven nights and we are leaving today. This Hotel and the staff have been exceptional and the service with a beautiful smile has been amazing. A Receptionist tried very hard for us and translated when we wanted to change our flights. The Pool and spa pool are very clean and not crowded. The breakfast was great and the room was fantastic. They had a choice of soft or firm pillows and the beds were really comfy. The room was well decorated and bright. The Hotel is one minute across from the Beach, within walking distance to everything including Joyclene Shopping Center. I have traveled a lot and this Hotel is one of the best I have stayed in, so what there is no bell boy, the price of the Hotel was very reasonable and some of the best staff I have ever dealt with in Hotels. It has a Tour Booking desk with a delightful young man who can not do enough to make sure everything is good. As we are leaving today on the midnight flight back to Perth, The Hotel has taken care of our transport to ensure we get to the Airport on time for our flight. My friend intends to come back to this Hotel with her entire family, she has enjoyed it so much and this was her first overseas trip. I would certainly recommend this Hotel.

Room Tip: Try and book a Hotel room on the third floor overlooking the pool.
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  • Stayed: August 2013, travelled with friends
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2  Thank Debranne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 2 September 2013

Dear “Debranne G”

Appreciate you taking time to write a great review for our Holiday Inn Express Phuket Patong Beach Central and glad you enjoyed your stay with your friend. I am pleased you mentioned the great team delivery which you received and enjoyed the great value for money. Being just across the road to the beach our location makes it very convenient to explore what Patong has to offer for all age groups. This goes from shopping in the local markets along the beach road or in the shopping center, from dinning in local street restaurants to the great high end dining restaurants available. Adventure activities and cultural experiences are all available in the near distance.

Please feel free to keep me as a point of contact when your friend or yourself plan your next visit to our hotel as I would be more than happy to help you with your arrangements.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 28 August 2013

The staff is unhelpful, not even a bit... So disappointed with the service with the amount I paid... I would not recommend this place to anybody at all. They are not accommodating to their guest. Given the fact that we are very tired from our trip, we just wanted to upgrade our room to accommodate the 3 of us. The staff said they only allow 2 guests per room, cannot accommodate 3 persons even if we have to pay extra. They said they cannot do anything about it... We ended up looking for another hotel for my husband... On our way to our room nobody helped us with our luggage....this is there big idea of being "smart" as they promote their hotel. You should do everything by yourself. The service is really mediocre for the price you are paying. The staff even say they are only a express hotel, whatever that means.... The bottom line is they should al least be ACCOMMODATING and helpful to their guests because we are paying for the service anyway. The small lodges just nearby the place is a lot better option... More cheap... And the service is better.. the food, not much options, I think the food from the small surrounding hotels are far far better...

  • Stayed: August 2013
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4  Thank freeyasg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 30 August 2013

Dear “Freeyasg”

I am sorry that you found the team unhelpful at our hotel. I am surprised as this is not in-line with all the other reviews we get about the great service delivery at our hotel.

The team can only sell and accommodate what we have available. We have one standard room type and this is only for two persons. If you check on the internet with our website and with all the Online Travel Agents such as Expedia and Agoda you can only book a maximum of two persons per room. The team was not able to fulfill your request as we do not have rollaway beds for our rooms.

I am disappointed you classify us as terrible service when we are unable to cater for your request and offer an alternative of a second room but this is not in-line with your expectation. Please understand the team not to be able to fulfill your request even you wanted to upgrade or pay more as we do not have this option.

Our Smart concept is saving money with us and spend elsewhere. If you compare with hotels of international standards in same location we charge about half the price then our competitors as we do not have fully stocked minibar, room service, restaurant for lunch or dinner, pool bar and porter service. These savings are passed on to our guests in room rate. For the luggage we have trolleys same as at the airport, available at the drive way and besides the front desk for your own set of wheels to get the luggage to your room.

On the other hand we offer great value for money. Amazing location in Patong. Great sleep experience with soft and firm pillows for a great rest before continuing to explore Phuket. Away from the noise but walking distance to everything. 2 minutes to the beach, 5 minutes to multiple choices of restaurants, 10 minutes to Bangla road and 15 minutes to the shopping center. In the room price included is the Express Breakfast Bar which we get great comment’s for our “grab & go” option of Coffee/juice, fruit and bakery item for guest going on tours early in the morning. Additionally we offer free WiFi internet to stay connected with the one’s not able to join you on your break.

Patong is offering many choices of hotels and I understand that our "Smart offering" - saving money with us is not for everyone. If you look for full service experience with bell boys, roomservice, restaurant and poolbar you will need to look at one of the many full service hotels available in Patong.

Sincere regards
Dominic

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Reviewed 27 August 2013

Took us some turns to find this hotel, we were mistaken from the Holiday Inn that is showed on the GPS. The holiday express is located in Hatpatong, oneway smaller street in Patong beach. Hotel is still new. 2 minutes walk from the beach which is just a cross the street. Room is clean, a bit small but enough. shower pressure was great. amenities were simple but they provide basic needs, toothbrush, soap, shampoo, shower cap, hairdryer, clean towels.

It's an express hotel, so they give you. express check in, helpful staff, no porter to carry your luggages. small swimming pool. The breakfast is also express, anyone can just in and out anytime during breakfast time, simple menus, you can carry out anything you want for breakfast.
Some restaurants to choose withing walking distance, but for more restaurants and shopping it will take 10 minutes walks toward juncelon mall.
Hotel also have a tour desk to help you book tours that you are interested in. Free wifi with good connection in the hotel and room.

Note: From the hotel you just take a drive along the beach... you will be able to find Phuket Fantasea Show. They provided free parking on the basement.

  • Stayed: July 2013, travelled with family
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1  Thank Y-Komar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 29 August 2013

Dear “Y-Komar”

It was our pleasure to have you and your family as our guests and I am glad that you thoroughly enjoyed your stay with us. Thank you for your nice review.

We have been open just over 8 month’s, some technology has embraced us already whilst some GPS are still lagging behind.

Holiday Inn Express is giving you everything you need but nothing you don’t. We have trolleys for the luggage same as at the airport. We save money not having that porter service which we pass on to our guests and are able to offer great rates in perfect location in Patong. Our key focus is on great team delivery and offering value for money in a great location. This enables everyone to save money with us and spend it elsewhere. We offer free WiFi to stay connected with the one’s who could not join you on your break and have the Express Breakfast Bar for a great start in the morning.

Stay Smart with us!

Sincere regards
Dominic

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Reviewed 24 August 2013 via mobile

I stayed at this hotel 4 nights, I have the following comments:
- Location is good, 2 minutes walking from Patong Beach
- 15 Minutes walking from Bangla street
- The Hotel is neat and clean
- The room was excellent, new and modern furniture
- Friendly staff
- I fall down from ATV and I was injured, the reciption girl was very helpful and she cleaned my injury twice and did the necessary first aid
- They can provide complimentary tooth paste and tooth brush if you forgot them
- They have a self service tea/coffee/hot chocolate machine at the breakfast restaurant, you can take away a cup of tea/coffee with you
- They have a self loundry service, you can wash your clothes in a washing machine, I belive they are charging 100 THB per 1 KG, and they have free ironing machine there.
- They do not pick up your loundry from your room, you have to deliver yourself to the reciption and pickup from them, it is not a big deal
- They do not have a bellboy, you should carry your luggage to your room yourself, it is not a big deal, they have trolley
- The breakfast was simple and not diverse like what I used to see in Middle East hotels, but it is ok and satisfactory

  • Stayed: August 2013
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3  Thank Yazan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 26 August 2013

Dear “Yazan H”

First of all I hope your injury from the ATV experience has healed and I would like to thank you very much for taking the time to write such an extensive and great review for our Holiday Inn Express Phuket Patong Beach Central. I am glad you enjoyed our Holiday Inn Express team delivery and made the most out of our facilities and our great location in Patong.

Plenty of restaurants of all choices and tastes very close by and very close to everything but far enough from the noise. Great value for money, which is one of the key feature of our hotel. We do not offer all the services such as a restaurant for dinner, luggage delivery to the room but all those savings are translating into a fair price and very good value for money just across the beach.

Please do not hesitate to contact me directly if you make another trip to Thailand.

Stay Smart with us!
Sincere regards
Dominic

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Reviewed 22 August 2013

me and my hubby went for our honeymoon and stayed there for two nights..... though they say its an express hotel but we never felt but for once while we had to carry our own luggagges thats it!the breakfast was good not frail though but sufficient....the self help tea coffee mechine was a bonus!!! patong beach was a 3 min walk and it was actually the center.the swimming pool was nice.... the staffs were nice and friendly ...overall a great stay!

Room Tip: uppear floors with pool view
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  • Stayed: August 2013, travelled as a couple
    • Value
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3  Thank tanakaislam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 23 August 2013

Dear "tanakaislam"

Thank you for taking the time to write a great review of our Holiday Inn Express Phuket Patong Beach Central. You touched an all our key points, service delivery from our team, great location in Patong, and described all of our offering at the hotel with great value for money.

We look forward to welcome you again.

Stay Smart with us!
Sincere regards,
Dominic

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Reviewed 21 August 2013 via mobile

We have stayed in this hotel for one night. I can confirm the good reviews from the other people. Reception is nice and helpful, the hotel rooms are clean, nice for the eye and we sleep well in the kingsize bed. We loved the shower, it was the best shower we had in Thailand. The swimming pool is nice. The buildings and rooms have a nice architecture. Breakfast was also good and complete.
The only thing we did not like was the location Patong. Too many annoying people from tailor and souvenir stores and taxi people. If you want pay the price of 3529 baht (in August we stayed) then you get value for money.

  • Stayed: August 2013
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1  Thank JvBk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 23 August 2013

Dear "JvBk"

Thank you so much for your kind comments and endorsement of our concept with great value for money in a great location, room cleanliness and breakfast. Additional the great service delivery from the team belongs to it and glad that you are recognizing this in your review.

Stay Smart with us!

Sincere regards
Dominic

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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Address: 8, Hatpatong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Patong
#17 Romantic Hotel in Patong
#25 Family Hotel in Patong
Price Range: £61 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Holiday Inn Express Phuket Patong Beach Central

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