Have been staying here for 2 nights now and booked because of the good reviews on here, also thought as the hotel is quite new they would have high standards regarding service and cleanliness. However it has not lived up to the good reviews overall. Service is average but not bad. Compared to other hotels I've stayed in Thailand they don't seem to come across as personable and don't smile and give as much eye contact, other hotels the staff have greeted you with a "hello" and pleasant smile but hardly anyone does that here when passing by them etc. The room is not that clean compared to other hotels I've stayed in. I totally understand what a previous reviewer was saying when they said they found the room humid and unhealthy. In fact I'm guessing there is a lot of moisture in the air as there is quite alot of mould and possible rising damp in the bathroom. Also there is rust on the soap dispenser by the sink. There is a musty, mouldy smell that hits you upon entering the room, guessing this may be the whole block, and my glasses get steamed up overnight when left on the side table while in their case all suggesting there isn't something right in the air regarding moisture. On our first night we had late check in and the room was very disappointing upon entering. There were finger marks on mirror, marks on the table, mould in certain parts of the bathroom, rust on the soap dispenser, marks on the sink, some ripped wallpaper and that musty unpleasant smell that doesn't really go away. Also one of the lights above the bed doesnot work. This all does not give a good first impression and makes you think they do a half hearted job regarding cleanliness and checking their rooms before giving it to guests. I uses water and a tissue to remove most of one of the rust marks on the soap dispenser and it makes u think if they had just used a cleaning spray and scrubber it would be off within a minute. Same for the mould, a bit of ant-mould spray from time to time wouldn't hurt. I was surprised by the condition of the room consudering it was about a tear old. Tbh though we were so tired and hungry from a long flight not getting much sleep and getting stuck in traffic that we couldn't be bothered to complain and just wanted to unpack, shower and grab something to eat, we also didn't have much confidence (mainly from the check in experience-not very personable or welcoming) that we would really get a better room at short notice and promptly at tgat and didn't want to haul our luggage to another part of the complex as it had already been tiring to haul it to our room in the first place as we were shattered. Once we unpacked we settled into the room and just got used to it, don't mind it too much now. The breakfast is very basic and ok as its included but would have been a travesty if you would have to pay extra for it! The only area where we have been really happy is the comfort of the bed and cushions, one of the best we have experienced in any hotel. Please see the pics I've uploaded. Personally I wouldn't stay here again and in hindsight should have tried one of the others on my short list for approx. the same price.
- Official Description (provided by the hotel):
- Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more less
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- Also Known As:
- Holiday Inn Express Phuket Patong Beach Central