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“Excellent resort!”
Review of The Senses Resort

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The Senses Resort
Ranked #13 of 322 Hotels in Patong
Certificate of Excellence
Gayndah
1 review
“Excellent resort!”
Reviewed 10 January 2014

We stayed at The Senses just last week as a group. We had a mixture of couples, friends, family with young children, variety of ages.

We had a fabulous holiday at The Senses resort! The staff are fabulous! Palmy, Angie, Tony, just to name a few.. There was a gentleman that worked in the pool bar that was such a hard worker he was running between tables and back to the bar. My sister travelled with an 18 month old and a 4 year old and used the kids club and babysitting and found it good. For the older kids there is certain time each day that is free for an hr or so. All the staff in the restaurant in particular were so great with the kids and would help them get breakfast and chat to them while we ate.

Check in was great, the staff got us a drink and hand towel on arrival and sat us somewhere comfortable. The staff introduced themselves to us and made us welcome. Checkout was also great there were about 4 staff members that stood out the front and waved us off as we drove down the driveway.

The resort has a great layout and the pool area is excellent! The resort is fairly new and is always clean and tidy. Just a heads up that if you are located in some of the better rooms you will need to take more than 1 lift to get to your room as the building is Teired.

The resort is only a 10 minute walk to the Jungceylon or there is a shuttle bus at certain times that can drop you in Bangla or at the Jungceylon and will also try to organise to pick you up as well when possible. (We walked most of the time) It is a great position as you are really close to all the action but just far enough away to get a bit of peace and quiet too, most of the hotels in the thick of patong have smaller common areas ect.

Our room was lovely and always cleaned well each day - floors mopped ect.

We used the spa at the hotel and it was a great experience, I went in to look at the menu and make my booking and was given a very warm welcome and drink while I browsed. It is a little expensive, if the prices were a bit cheaper we might have gone again.

Overall we would definatley visit again and would recommend to our friends.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mo011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 14 January 2014
Dear Mo011, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you.

Thank you so much for your review and it’s very great to know that you enjoyed your holiday in Phuket, especially, enjoyed with Check in experience, Unwind Spa, Smiley Face (Kids Club), Splash Mountain pool, your nice recognition of the staff name is very cheerful and elevate our staff moral in order to maintain the hotel standard and deliver the better service.

We are also delighted to hear that we will be returning your visit as well as recommending our hotel to your friends.Have a safe home and we hope to welcome you back very soon.

Rediscover an indulgent Oasis of Patong that is created just for you!

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
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English first
Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 January 2014

We really loved our stay at Senses Resort in Phuket. We stayed in October 2013 and travelled as a couple.

The reception is a big open relaxing area and the staff are lovely upon arrival, giving you their signature drink and a private fan while you wait for them to get your room ready.

The setup of the hotel was very nice with the infinity pool overlooking Phuket and the ocean and the swim up bar/restaurant being very accessible. The pool was huge and most of the time we had it to ourselves!

Our rooms were on an upper level and were spacious and clean. We had great views over the town and beach at night and got to see some beautiful sunsets and fireworks.

The hotel itself is located "behind" Phuket, so is away from the hustle and bustle of tourists (which we loved) but is only a short walk away from all the attractions. The bars and restaurants in the streets surrounding the hotel are more local feel bars and restaurants and we had lots of cheap but great quality food and cocktails at those places. We had breakfast daily at a café dedicated to Elvis and owned by an Australian couple which made bacon and eggs just like back home! It was a nice cheap breakfast too!

It was about a 5 minute walk to get to a large food market which had a night market with lots of yummy food every night. It was also only 5 minutes walk to get to Bangla Road and along the way there are heaps of attractions and bars to keep you amused. There is also a large western style shopping centre amongst it all which has a lot of chain/more expensive style restaurants.

The beach was only a short walk through town as well.

We loved staying at this resort because it was an escape from the hustle and bustle and all the tourists after exploring all day. The tour desk also organised fantastic tours for us.

We tried the day spa and had scrubs and massages. They were good, although didn't think they were any more amazing than some of the local thai massage parlours we discovered.

We only dined at the poolside restaurant which had beautiful food, and didn't end up trying the main restaurant.

Overall we were very happy and would stay at the resort again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AliciaAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 10 January 2014
Dear AliciaAndy, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you !

Thank you so much for your cheerful review with your appreciation on the resort facilities and location which is set away from the busting yet within walking distance of all excitement and activities in Patong. Our pool overlooking the best sea view with nice spot for enjoying firework, your spa experience, dining experience and all staff will always make the real emphasis on your convenience and comfort. Hope that we can deliver the better service again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
129 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 6 January 2014

Stayed there for 3D2N just before the New Year with my fiance and whilst we thought the resort was decent, we definitely felt it wasn't really worth the cost of about THB17000 for just two nights. Firstly the location isn't that great and the walk down to the main areas of Patong is pretty easy but walking back uphill to the resort is not very fun and its too near to take a Tuk Tuk and get conned... The resort had a nice pool area and the rooms were clean but if you're staying at the top floor like we were, then the trip from the lobby to our room required taking three lifts which was very irritating daily. Whilst they gave us a room upgrade which was appreciated, they wouldn't let us extend our check out time not even by one second which I find really disappointing as any other "luxury" resort would always offer that small service. I certainly have no intentions of returning to this resort to stay at the price they are charging...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaysanM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 8 January 2014
Dear NaysanM, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you !

We are delighted that you love our complimentary upgraded room to Deluxe Sea View Room meanwhile we do sincerely apologized that our service does not meet your expectation due to the peak season that we can offer the late check out subject to room availability and the room is quite fully booked at that time. With our willingness to acknowledge your comment in order to serve you better next time.

Furthermore, the hotel has provided many package such as best available rate or hot deal package on the hotel website. Therefore, we have always provided you with the special package and for our returning VIP guest like you for your next visit.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 January 2014

I have just arrived back home after 7 nights at the Senses Resort. I cannot fault this resort in any way. The room was large and well appointed with an incredible view overlooking Patong. The staff made my partner and I feel like a King and Queen in the way we were treated. Nothing was too much trouble for them and they were always ready to help out, answer any questions we had or just give us a beaming genuine Thai smile whenever we passed them in the corridor. The breakfast was delicious and catered to every Nationality. We had dinner in the hotel on a couple of evenings and found that the food was always superb and well priced. The location is excellent as well as it is only about 10 minutes from the main shopping hub and a few more minutes to the beach. The pool was huge and clean and overlooked Patong with a swim up bar where you could enjoy cocktails made by the wonderful bar staff. Would recommend this hotel to anyone going to Patong and when I return will definitely be staying there again.

Room Tip: I stayed in the Deluxe sea view room which had the most incredible views over Patong and the ocean a...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 8 January 2014
Dear Angela P, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you !
We are delighted that you enjoy with our pool and dinning experience and our staff made you feel special and enjoyable and therefore what we still maintain and focus on is our efficacy of staff. We hope that their friendliness and professionalism will definitely serve you beyond your expectation again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 3 January 2014

Just had a great week at the Senses, the staff were so friendly & couldn't do enough for you. Relaxing & quiet as your just out of the nightlife hub, but can get there with a 10min walk. The view of the firewoks on NYE was to die for. The rooms are spacious & very clean, and the pool area is excellent. Would definately stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoanMcG735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 8 January 2014
Dear JoanMcG735, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you !

We are glad that you have enjoyed and shared your unforgettable experience during your stay at The Senses. Your compliment on New Year Eve firework overlooking breathtaking view of Patong city and the excellent staff service are cheerful. We would like to provide you the best location to appreciate your special celebration in the romantic setting again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

This is new hotel and has brand new amenities. It seems to be safe and clean hotel as well. We just got a room with a view of the hotel but if we look down we can see the security guard as well so that was a minus. Breakfast is mostly western however we were expecting tp have more Thai varieties which was a disappointment. We have to walk down to the room as well so that would be the first hotel where we did not use a lift to go to the rooms.. The Tuk Tuks usually ask for higher price due to the location of the hotel that is on the hill. The Hotels staffs were really friendly.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank james K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 8 January 2014
Dear james r, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you !

We are very delighted that you enjoyed with our staff service and the hotel amenities. In fact, we have more options of room types. For your Superior City View room, located at the lower level of the resort and your room have the view of Patong. For your other option, our Deluxe Sea View Room where you can relax on the private balcony and enjoy the sea views over Patong Bay on the higher floor. We have happy that all integrated various options for you to relax in comfort throughout your stay. Hope that we have chance to serve you again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 December 2013 via mobile

Hotel and staff were great, room spacious and clean we only regret the bad suprise ( 100gbp per person) when u spending new year eve they impose u to pay for dinner which doesnt make sense to spend 200gbp + 102gbp for the night...so have to pay 300 gbp for this night...

Stayed December 2013, travelled as a couple
Helpful?
Thank Hriad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 2 January 2014
Dear Hriad, our valued guest,

Happy New Year from the Senses Resort & Spa! May all the blessings from The Senses shine on you !
We are very thankful for your compliment on the hotel, room and staff service. Besides, we feel sorry that we make you disappointed with it price but we do hope that our Gala Dinner still make our guests enjoyable while being the best spot to view the firework. We would like to convey our ultimate effort and willingness to acknowledge your constructive comment and will discuss with our team to remedy for our next event. Hope that we have a chance to serve you with the faultless service again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Senses Resort

Property: The Senses Resort
Address: 111/7 Nanai Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Patong
#10 Spa Hotel in Patong
#10 Romantic Hotel in Patong
#10 Luxury Hotel in Patong
#41 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Senses Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
The Senses Resort offers a unique ambiance of relaxation, with supremely comfortable accommodation creating a haven of tranquility and wellbeing. With stunning views over the city and azure-blue Andaman Sea beyond, the welcoming resort is an ideal respite for romantic couples and families to unwind and be pampered, yet is only a short distance from the gorgeous tropical beach and colourful streets that Patong is famous for. ... more   less 
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Also Known As:
The Senses Resort Phuket/Patong

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