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The Senses Resort & Pool Villas
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449 - 454 of 875 reviews
Reviewed 4 July 2014

Our key card to our room stopped working at the normal checkout time because someone forgot to update the card since we got a late checkout. This did not happen at Citrus Heights Hotel (cheaper hotel).

Staff were not helpful in helping with airport bus transfers, only private taxis. This did not happen at Citrus Heights Hotel (cheaper hotel).

Dead flies in buffet food.

Too many flies flying around buffet food compared to a cheaper hotel we stayed at. This did not happen at Citrus Heights Hotel (cheaper hotel).

Buffet breakfast finishes at 10:00 AM, but at 9:30 AM most of the food isn't there so you have to go with whatever's left over. Compared to a cheaper hotel I stayed in the food was ALWAYS stocked up until the end of the buffet time (10:30 AM).

The 'better' your room (top floor), the more lifts you have to take. I had to take three separate lifts just to get to my top floor room. To make matters worse, one of the lifts were BROKEN!

No matter how many times you turn the TV off, whenever you enter the room & put your key card in, the TV will always automatically turn on & playing an annoying song over & over again so make sure you know where the remote is at all times to turn the TV off.

Our room at the cheaper hotel was always clean, every time we exited the hotel we would come back & our room was spotless! But here you must wait a couple days for someone to tidy it, even if you leave the 'Room Cleaning, Please' light on.

Positive: The pool was nice & cold.

  • Stayed: July 2014, travelled with family
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5  Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort & Pool Villas, responded to this reviewResponded 9 July 2014

Dear Kim P, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay at The Senses Resort. We are very pleased to hear that you enjoyed with our splash mountain pool and your valuable comments have been shared with the Senses team and our resort is committed to improve our service to meet your expectation and promptly solve the issue mentioned.

It is unfortunate, and we are sincerely regretful that your annoying experience with the key card, the breakfast, in-room TV, room cleaning issue. The key card usually automatically deactivated after noon and we usually asked our guest to contact front desk to bring the deactivated key card for the renewal in case of late check out rather than noon time. Meanwhile that the key card was not brought to the front desk or when our guest was not in the room, front desk team could be reprogrammed the card without our guest authorization for the security reason. Besides, for the hotel mode of transport, we always suggest using the hotel car for the better service and safety and we was willing to help guests to contact the other kind of transport operators from outside in case our guest had their contact detail brought to our front desk or concierge.
In addition, we do apologized for the buffet breakfast and fries issue that is below your expectation and this is reported to our chef and their team to take the special care. In addition, regarding to the three lift which is all now working and our engineering team discussed how to reduce the temperature in the lift and we will promptly take the action at the moment. Moreover, the system of our key card will be reset when our guest took off the card. The system made the room cleaning light turned off when our guest took off the card. Or TV turned off and automatically turn on when our guest inserted the key card again. This is the reason why the TV opened every time our guest inserted the key. We noted on the comment that help us to strive better service and It is our constant endeavor to better services for your next visit.

Once again we apologize for the inconvenience and appreciate you taking the time to share your experience. We wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team

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Reviewed 1 July 2014

great staff all round. a newer hotel, very clean, modern and well located. the swimming pool is a feature and the pool bar just makes it all the more enjoyable. i really enjoyed my stay. hope to be back soon. i highly recommend

  • Stayed: June 2014, travelled with friends
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2  Thank kagis0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort & Pool Villas, responded to this reviewResponded 2 July 2014

Dear kagis0 , our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your kind review about your recent visit and your recommendation of our resort and we are grateful to know how you have experienced here and your valuable compliment motivates us for maintaining our uniqueness and improving our service. We are delighted that you indulge with our pool and pool bar. If you look for a nice venue for party and friends gathering,please stop in again at our resort.

Discover an indulgent Oasis that created just for you !

Warmest Regards,
Management Team

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Reviewed 21 June 2014

Thank you The Senses Resort for allowing me to experience the best stay in Phuket! Although I have returned to Phuket a couple of times, it is my first time here, and my best stay ever! My husband and I visited the hotel around the mid of June 2014 and stayed in the rejuvenated suite (3111).

Checking in - Checking in was indeed a pleasant experience. When we arrived, we were warmly welcomed into the lobby and our luggage were attended to by a super friendly guy named Jacob. He made us feel comfortable by allowing us to rest on the sofa and giving us cold towel and cold drinks while the lady attended to us on the check-in details while we were still seated on the sofa. Next, Jacob brought our luggage up and showed us the way to our room. The only inconvenienced is, as the hotel is located uphill, it is not one straight building. We have to change 2 lifts to get to our suite which is located on the 2nd highest level of the property.

The Room - Our rejuvenated suite was superb! Thank you for decorating the room nicely to welcome us! The view from the room overlooks the whole view of Patong Beach and you could see the sea view in a distance. The room was furnished with a very relaxing deco and it was a very comfortable size for a suite. The bed was firm and tough and there were 2 types of pillows, one softer and one harder, which was great! We like it that the Jacuzzi pool was inside the room, so it is kept very clean and you can use it even if it is raining outdoors. The wifi connection was very fast and strong. But each password only allows one user and we were given two passwords. So for those with plenty of gadgets, please take note. Air con was also good enough for us, however do note you must reset the temperature you want (17/18 degrees), every time you return back and insert the card into your room, or it will remain at 24/25 degrees. During the stay our toilet bowl was choked and upon calling housekeeping, they came to fix it within 10 minutes. They even follow up with a call about an hour later to make sure it is working well.

Food - Breakfast buffet was simply amazing! The food served for all 3 days during our stay had a little varation in the mains, and some of the cakes served. There is a live egg station where the master makes all types of eggs even poached eggs, which is rarely available in hotels. However if you are going on a trip out, please remember to ask for a Breakfast box to be prepared a day earlier. As we were supposed to go on a trip in the morning and had to rush through our breakfast as we did not know about the box until we saw people having them. Room dining was also wonderful! Would be good if the hotel can let us know about this in advanced. The hotel in-room dining serves food that is comparable to many restaurants outside with a wide variety of dishes.

Other areas - The view of the city located at the breakfast area is simply amazing. Get a seat near the edge where it overlooks the city! However, the area can be very warm as it isn't air-conditioned nor fans available. The pool side has an infinity pool design and you get very nice sun-set from the pool. There is a wide selection of pool chairs for those who loves the sun or wants to be kept in the shade. Plenty of area for everyone with Jacuzzi or even a bubble area so you will not feel the squeeze.

Service - The service here was top-notch! The staff around were all very friendly and very attentive to your needs. I would comment on some of the staff that left a deep impact during our stay, mainly - Jacob, Google and Title. Shuttle service is also provided to Jungceylon shopping mall, however the intervals are in pretty weird timing. They do not have any during the popular timing like lunch time (12/ 1pm) or dinner time (5/ 6/ 7pm). Therefore we did not take the transport.

Location - The hotel is located uphill and it takes about 10 minutes to walk down to Jungceylon shopping mall. However, along the way you will pass by this fresh market that sells very cheap and fresh tropical fruits! At night, along the market there will be night market with really delicious food. The 10 minutes walk is really worth it. However to get to the beach or Bangala Street, you probably have to walk alot more, about 20 to 25 minutes or take a taxi. Taxi transport is provided by the hotel, however it may be a little more pricey as compared to what you get outside at 1000B per trip. Tours are available at the lobby but it is also pricey as compared to others.

Once again, thank you for your wonderful hospitality and for having us for that short 3 days stay with you and we will surely be back to visit once we return to Phuket!

Room Tip: Take note that you may need to change a couple of lifts to get to some of the rooms. You can get them to help you with your luggage for checking in and out.
  • Stayed: June 2014, travelled as a couple
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4  Thank Shirloves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort & Pool Villas, responded to this reviewResponded 26 June 2014

Dear Shirloves, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay at The Senses Resort and we are glad that the Senses resort made the your holiday memorable and was your best stay ever ! We are delighted that you enjoyed our service starting from your check in, your luxury living experience in the rejuvenation suite blended with the natural element and the contemporary interior design with the luxurious private Jacuzzi offering the breathtaking view, and strong wi-fi connection.
Furthermore, we are glad that you admire the breakfast, a variety of in-room dining and breakfast box is well noted for our front desk team to inform our customer and remind our valued customer once they have the tour in the early morning.

Thank you so much for your kind comment and raise some important point. The standard of the air condition is automatically set 25 degree due to the saving-energy in order to reduce the carbon footprint and environmental impact according to being the environmental friendly hotel's policy and procedure. And please noted that the price of the tour and taxi is set and comparable to the tour price in hotel in Patong while you can be exclusively pampered and taken a special care with our staff service and friendliness.

We wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team

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Reviewed 18 June 2014

We recently had a 4 day stay at The Senses Resort, Patong. The resort is located centrally and near to the Patong Beach. The appearance of the resort was beautiful. We were welcomed with a welcome drink and cold towel which was very soothing, the staff was very generous and soft spoken and smiling. The Rooms were Spacious, Well Maintained and well fitted out with mordern amenities and appointed well with quality lines.We had the city view which was very descent. The restaurant and the swimming pool is beautifully designed. The Morning Breakfast used to be like a Treat with ample variety of options available. The staff was well trained and were excellent in service in terms of hospitality towards the Guests which was unmatchable.
The Wify Facility was connectivity was quiet good.The only suggestion was to provide more channels especially Indian.
Overall excellent experience and good place to stay for further visits as well.

  • Stayed: June 2014, travelled as a couple
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2  Thank richatiwari1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort & Pool Villas, responded to this reviewResponded 19 June 2014

Dear richatiwari1511, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay at The Senses Resort and sharing your kind review on Tripadvisor. We are very delighted that you enjoyed your stay in our Superior City View room, wifi, the beautiful décor of Eat More restaurant and Splash mountain pool and the unparalleled friendliness of staff. Note on your comment about TV channel for striving the perfect service delivery for your next visit.

Thank you for your kind review and we wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team

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Reviewed 17 June 2014

We stayed at this resort last year during June (first week). [Tripadvisor not giving option to select the travel date June 2013... so selected July 2013]
Location- It is located at the backside of the famous Jungceylon mall.... walkable distance (approx 5 min.)...7-Eleven stores very near to the hotel....
It has Open Air lobby- very modern and comfy... we were served with cold towels when we reached and welcome drinks....staff always smiling and greeting.... they have very good travel desk which gives very good options for local sightseeing and activities....
We did Flying hanuman....(a must do activity in phuket) which was recommend by the travel desk girl.....
Rooms are very modern and ultra clean.... I-pod docking station with superb speakers... we enjoyed music from our i-pod.... :)
we were upgraded one category... courtesy by the hotel..... we felt so nice :)
so our rooms were facing the pool and had balcony which has Jungceylon view and Patpong beach (though beach is not visible) but you can see the sea.....
Breakfast was great... we're vegetarians... so the chef used to prepare special vegetarian dishes for us... very caring and nice staff.....
They have free shuttles throughout the day at fixed timings for pick-up and drop to major locations like Jungceylon mall, patpong beach, bangla road etc. which is a nice service if you don't want to walk....
it has a capsule lift with glass walls... so you can see the pool and hotel front while going up/down....
The only small problem we faced was when we used to be tired and chose to walk to the resort then from the main entrance to the lobby, it a very steep walk.... one gets totally drenched in sweat to reach the lobby..... it's a good work out though.
All in all it was a great experience... we surely recommend this hotel to everyone for stay....
One small point should be taken care by hotel- Just at the main entrance of Senses (where there is a big sign board of "S"), there are a few houses of local people and there are few stray dogs which roam around.... we felt quite intimidated while crossing that area everyday because those dogs used to follow us closely... many a times we chose hotel drop / tuk tuk for commuting from/to hotel..... may be some security guard on the entrance gate would be of great help....

Room Tip: choose a room which faces the pool otherwise you might not enjoy the room totally.... higher floors have better view of bay/mall....
  • Stayed: July 2013, travelled as a couple
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Thank Prakhar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort & Pool Villas, responded to this reviewResponded 19 June 2014

Dear Prakhar J, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay and recommending The Senses Resort. We are very delighted that you enjoyed your stay here and note your preference on our Deluxe Sea view with our upgrading room, delighted to hear your kind compliment on in-room amenities such as ipod docking, the friendliness of staff and the special care from our chef. This is for motivating the staff to maintain the better service for our valued guests

Meanwhile situate on the forestry hillside location and a bit hilly way upto the lobby is unfortuneately a disfavor, this location can allow our guests to capture the unparalleled view of Patong and we will install sign to show more comfortable shortcut way from the lobby to main entrance. Hopefully, this will lessen the disturbance from the issue. Besides, the security manager was informed to take the special care of the dog issue.

Thank you for your kind review and we wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team

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