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“dreamy holiday in phuket”
Review of The Senses Resort

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The Senses Resort
Ranked #13 of 328 Hotels in Patong
Certificate of Excellence
Istanbul, Turkey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“dreamy holiday in phuket”
Reviewed 20 August 2014

We stayed in The Senses Resort for 6 nights in February of 2014. It was amazing.

Deluxe Suite is quite spacious and stylishly furnished. You can admire all Patong Beach and the Andaman sea from your balcony. The rooms are clean and bed is cofortable. And also room service is available every day.

The infinity pool is gorgeous and the pool bar is great. Don't miss happy hour :)The hotel manager, Mr. Google is very professional and caring. He has made us a very nice gestures.

The breakfast is various. You can find many varieties of breads, cheeses, pancakes, croissants and Far Eastern cuisine to choose.

As far as location is also great. Patong and Phuket's most famous street Bangla Road is only a 5-10 minute walk from The Senses. Junglecylon Mall is 5-minute walk away. Complimentary shuttle service is available every hour. Do not forget to make a reservation for shuttle..

I'm looking forward to go again...

  • Stayed February 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank mirayyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 21 August 2014
Dear mirayyy, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your kind review about your recent visit and our team are so delighted to know that you enjoyed your stay in our Deluxe Sea View room with it spacious balcony where was your favorite spot to lie back and relax while watching the fastinating view of Patong. We are delighted and have noted your preference of our location, breakfast, infinity Splash Mountain pool and poolside bar overlooking the panoramic sea view of Patong city as well as our unparalleled staff service and their friendliness. Hope that all these elements can bring the memorable time during your stay in Phuket.

A million thanks for your kindness in sharing your nice experience and we hope to welcome you back very soon. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Auckland, NZ
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 August 2014

A friend and I decided to stay at this property for our last 2 nights in Phuket after 7 nights in a villa. We chose it for it's location on the hill overlooking Patong and for it's pool. Loved everything about the hotel! The staff were friendly and accommodating, the rooms were a great size, clean and comfortable, the pool was a great size with enough loungers and we couldn't believe we were the only people in the restaurant for dinner for the 2 nights we stayed. Incredible meals with an amazing view to match! They run regular shuttles to the beach or Jungceylon Shopping Mall and have private transfers on standby, we used both and had no complaints. Couldn't have been happier with our stay and will definitely return.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank NZAnnaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 20 August 2014
Dear NZAnnaNZ, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your kind review about your recent visit and we are very delighed to know how you have had amazing stay with us and your preference on hotel hillside location yet convenient and accessible to the shopping mall and local restaurant combined with the charming infinity Splash Mountain pool with a highlight of the friendliness of staff and their service. It is a great motivation for our teams to hear about your satisfaction in order to maintain and improve the hotel facilities and service for your next visit.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 6 Contributor
93 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 August 2014

We stayed 15 nights in this superb hotel. Even before we went on holiday, Jiky the Reservations Supervisor was able to help us out with a problem with our booking. The outstanding service and politeness from all of the staff during our holiday was the one thing that stood out above everything else. Catherine on the front desk and Jacob the concierge were both polite, helpful and friendly. Not sure what role Google performed, but whenever we seen him he always made us laugh.

The hotel is located at the back of the resort, set in a hillside, yes the road up to it is steep, but the best things don't come easy, as the view from the hotel is second to none (The Deluxe Seaview rooms on the 3rd/4th floor are the best). The Jung Ceylon shopping centre is about 10-12 mins walk and Bangla Road a further 5 mins, with the beach a further 5 mins just at the end of Bangla. If you can't manage the walk there is a free courtesy bus, although we never used it.

The rooms are a good size, modern and have a great walk in shower in the bathroom, free movies on the large flat-screen tv at the moment.The infinity pool is brilliant, with the swim up bar. It wasn't not too busy when we were there, so always easy to get a sunbed. We had lunch most days in the pool bar, with a good selection of food on the menu, many thanks to Ome, Ton and Bell for looking after us so well. The gym located by the pool and it was like having my own home gym as it seemed there was only me using it, but it could be awkward if a few people were to use it at the same time. The breakfast was varied and suitable for the different clientele from all over the world. We were greeted by the lovely Aww and her wonderful smile each morning and Yoyo who remembered our two hot teas from the first day.

We made us of the Spa and booked a massage using the buy one get one free deal, only 1250 baht (although it did cost another 500 baht for oils which we didn't expect), but great value for only about £16 each which would cost £35-£40 in the UK. The Spa wasn't as cheap as the massage places in the resort, but the Spa was spotless and very relaxing.

We would definitely come back to the Senses Resort again.
The only minor thing we would improve would be to have cushions on the sunbeds to make them more comfortable and luxurious. The thing that might be a concern in the future, is that a condominium is just started to be built alongside/to the front the hotel, so there could be some building noise in the future

Room Tip: Deluxe Seaview Rooms have a great view
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank AllanL65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 21 August 2014
Dear AllanL65, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay at The Senses and most importantly, knowing that you enjoyed our spacious Deluxe Sea View room, hotel facilities especially our infinity Splash Mountain pool and pool bar where you spended the great lunch time, your compliment of our Unwind spa as well as our staff service and staff recognition are a great motivation for us. Your feedback regarding cushions is very important as we strive to improve the best service to elevate our guest experience and of course for your next visit.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cochin
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2014 via mobile

Me and my wife stayed at The Senses resort for 2 nights. Our stay there was memorable. Its located on a hilltop with beautiful sight available from the room balcony. The room was very spacious. There was a Yamaha docking station in the room. Bike rental is available at a counter in the reception lobby.

Stayed October 2013, travelled as a couple
Helpful?
5 Thank nadsnabz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 21 August 2014
Dear nadsnabz, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your kind review about your recent visit and your recommendation of our resort. We are warmly thankful for your kind review and share your nice experience and your preference of our accommodation with private balony where you can feel most enjoyable and i-pod docking station provided as the in-rooom entertainment. We are delighted that all elements are created to match with your lifestyle.

Have a safe trip and rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 August 2014 via mobile

Stayed in the senses from the 3rd to the 8th august.let me start with what is good about the hotel.just like what most of the reviews mentioned,the pool is of decent standard with a nice view and place to relax.our room on the second floor is breezy with a nice sea view during the day.

Cons: the hotel is situated about 20-30mins from the beach and it's up a rather steep slope.unless u intend to rent a bike or car,it can be quite a challenge to walk back to your hotel.

Though the hotel do provide shuttle services to the mall and beach and it's an hourly service, however between 1730 to 2030,there is no shuttle service.so u either walk or u pay a 200 baht for a 5-10mins tuk tuk or taxi service one way.last pick up from beach or mall back to hotel is at 2130

Breakfast buffet is only of an acceptable standard.and it is true that there are still flies sitting or flying around the food despite complains and the mgmt being aware of it and claiming that they will do something about it..guess it is just lip service.hence hygiene level is considered bad for a 4star hotel!in fact one of the worse I have encountered for breakfast in a 4 stars hotel!i stopped visiting the breakfast buffet after 2 days.

Hotel claims that they are Eco friendly and that's the reason why the lobby and the whole hotel is not airconditioned is absolutely ridiculous!!trust me, try walking back from the mall or beach,climb up the steep slope back to the hotel lobby,take the badly ventilated lift that has a green house effect before walking a distance and taking another hot lift before u get back to ur room, and if r not already sweating like a pig and panting like hell,then we can get to the Eco friendly part!be prepared for that if u intend to book this hotel!u have been warned!

And for christ sake,tell your staff to give out at least two card keys to the hotel guests so that we can slot one in the room to keep the "make up room sign"visible when guests leave the hotel.the mgmt is already aware of that as per their replies to the trip advisor and yet ur receptionist are still giving out one room key only!another case of lip service only!put it into action!

Also be prepared for occasions when the lifts are spoilt.and it will be good luck to those who are staying at the highest floor!during my stay there,one of the lifts was down by 3days and the other lift was under servicing and maintenance!

The gym is not worth visiting,complete waste of time.....

Stayed August 2014, travelled with friends
Helpful?
7 Thank toledocupra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 11 August 2014
Dear toledocupra, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your review about your recent visit and we are grateful to know how you have experienced and especially your preference of our relaxing infinity Splash Mountain pool and your accommodation overlooking the gorgeous view of Patong. We are very sorry about the inconvenience you may have experienced in respect to the hygiene at our breakfast buffet that have already reported to our chef to investigate and take the prompt action. We put our ultimate effort in ensuring our customer’s satisfaction and we will pay attention to our guest's advice and comment. Unfortunately, we did not meet your expectations in some point. Our resort style and eco-friendly concept is our attempt to reduce the energy and mitigate the climate change by designing the open air reception, the open air restaurant and public area. However, we are sorry that it made your stay annoying and we actually try to put more fan while still enhancing the indigenous lifestyle but also provide a comfort and convenience as much as possible. All issues mentioned will take into the further discussion.

We deeply value your selection to stay at our resort and we are committed to providing you with the higher level of service simply because our valued customers deserve the very best and we would try to improve our hotel facility and service. Hopefully, we have a chance to be of your service again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

This hotel is tucked away on a cliff overlooking the Patong Beach area. The staff was very, very nice and accommodating. They remembered our names, even what kind of coffee we preferred at breakfast in the mornings. It is definitely more of a boutique type hotel. Everything in the room was controllable by a beside panel. You could turned on the do not disturb sign if you wanted to sleep in. No matter what time of day we left our room, if we turned that do not disturb option off our room was cleaned upon our return. It surely isn't like the hotels in the states where if you miss the early room cleaning you just plain miss out. The food was good, room service was reasonably priced. The pool area is low-key and simple, yet gorgeous. I experienced some amazing sunsets. I cannot wait to go back.

Room Tip: Choose the ocean view rooms for the best view, otherwise you will have the view of other patrons'...
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  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
3 Thank goodgumbeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 10 August 2014
Dear goodgumbeaux, our valued guest

Warmest Greeting from The Senses Resort Patong Phuket

Thank you so much for choosing to stay at The Senses Resort Patong and we are very glad to hear your kind review about our room, infinity Spalsh Mountain pool overlooking the nice panoramic landscape and sunset, food and besides, your name and all your preferences were always reconized as you are our vip guest that all senses team have cared about, from your check in till check out, we would try our best to deliver the best holiday experience for you as much as possible.

Have a safe trip home and rediscover an indulgent Oasis of Patong that is created just for you!

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level 6 Contributor
667 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 2,459 helpful votes
Reviewed 7 August 2014

I am still here but had to jump on and share the best hotel in Patong with everyone else. The level of service provided by each staff member here really stands out, and well above any of the 4 hotels I have checked out of in the last 3.5 weeks- see my other reviews for how bad they are.
When you arrive the lobby is very nice, staff greeting straight away and made to feel welcome. Now I had a bad time finding some documents and they were very helpful in ringing the previous hotel etc trying to find them for me- but they were here.
I had a ocean deluxe room for a few nights and then upgraded to the pool access room- same room type just with your own access to the pool via a little canal in front of your room.
Everything seems to work fine here, most things still appear new and not damaged, furniture is comfortable and also is the bed, pillows are so comfy I want one. The rooms are very well appointed considering the price of this hotel compared to other similar hotels in Patong- 40" lcd, automated lights and air con next to the bed. The room housekeeping ladies ensure that the room is spotless and well stocked again with toiletries including toothbrush, paste, comb, hair net etc.- Huge thanks here goes to Jasmine :) loved her job and it shows in her dedication to the rooms and customer service.
Another big thanks goes to Angie on the front desk- has managed to help me several times with some random enquires and generally always very helpful with advice, also managing to help change my friends flight details so he could stay longer here- we both don't want to leave.
The breakfast each morning has plenty to offer with cereals, juices, thai food and western foods, cooked eggs etc, salads, yogurts, soup. plenty and I didn't notice them packing it up early like other places I have stayed at this holiday. I have not tried the restaurant but will most likely soon. Huge thanks to Aww and Yoyo who remember your name everyday :)
The swim up bar and views from here are more than amazing- they are spectacular, and having happy hour between 5-6pm, the staff also could not be more helpful, placing towels out for you, getting cold towels In the afternoon, knowing what drinks you ordered and wanted again- excellent service, I cant remember all their names but they are all outstanding- the nice girl makes the best Pina- Colada's!!!
Anything that has been any kind of issue has been resolved almost immediately and cannot fault them with the dedication to providing the best customer experience here.
They provide a free shuttle to jungceylon and patong beach throughout most of the day except during lunchtime for some weird reason, but its only a 10 min walk. Now the hill I have read people whinge about, yes its steep and your legs get a workout, if you are lazy just get a tuk tuk or motorbike back up the hill- look at the views that you have and you cant really complain being up on a hill- or just don't stay here in heaven .
The view from the pool is unbeatable here !!!, the gym equipment all works well and the view from in there is over the city. I have also not tried the spa and massage but did speak with some other guests who thoroughly enjoyed themselves and told me to have a go.
Feel free to ask me any questions, I will be returning here to stay in another couple of weeks, Its that good!!!!

Room Tip: ocean view room, pool access room
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  • Stayed August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank mynewlifeistravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Senses_Resort, Manager at The Senses Resort, responded to this review, 10 August 2014
Dear Mynewlifeistravel, our valued guest

Warmest Greeting from The Senses Resort Patong Phuket !

Thank you so much for choosing to stay at The Senses Resort Patong and we are very glad to hear your kind review and your preference on our Deluxe Sea View Pool Access room. As knowing what your preferences were, we tried to deliver the best service for you. It’s very delighted to hear that our effort and dedication was well recognized by your side and all the senses staff all welcome you back whenever visiting Patong, stop in at The Senses where you can be ensured of our full effort for the service delivery.

Have a safe trip home and rediscover an indulgent Oasis of Patong that is created just for you!

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Senses Resort

Property: The Senses Resort
Address: 111/7 Nanai Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Patong
#9 Spa Hotel in Patong
#10 Romantic Hotel in Patong
#10 Luxury Hotel in Patong
#41 Family Hotel in Patong
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Senses Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
The Senses Resort offers a unique ambiance of relaxation, with supremely comfortable accommodation creating a haven of tranquility and wellbeing. With stunning views over the city and azure-blue Andaman Sea beyond, the welcoming resort is an ideal respite for romantic couples and families to unwind and be pampered, yet is only a short distance from the gorgeous tropical beach and colourful streets that Patong is famous for. ... more   less 
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Also Known As:
The Senses Resort Phuket/Patong

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